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Compliance Updates

UKGC enforcement report – new guidance to help operators make gambling fairer, safer and crime-free

George Miller

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UKGC enforcement report – new guidance to help operators make gambling fairer, safer and crime-free
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The Gambling Commission has yesterday published a report into enforcement action it has taken against operators over the past year.

The Enforcement report highlights the lessons it wants gambling businesses to learn from its investigations and provides guidance to them on anti-money laundering, customer interaction, self-exclusion, unfair terms and practices and marketing and advertising.

Neil McArthur, Chief Executive, said: “We want operators to pay attention to the lessons set out in this report. We want them to focus on ways to make gambling fairer and safer for consumers in Great Britain.
We also want gambling businesses to collaborate and to invest the same amount of resources into data, technology and research into building better protections for consumers, as they do to creating new products, or advertising and marketing campaigns.

This is a call to action to the leaders of operators to set the tone from the top, to lead a culture of compliance that puts doing the right thing for your customers first, and to strive to continuously raise standards for consumers.

 

Source: Gambling Commission

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Compliance Updates

New gambling law in Switzerland will come into effect from 2019

Niji Ng

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New gambling law in Switzerland will come into effect from 2019
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The newly passed gambling legislation in Switzerland, the Swiss Gaming Act, will come into force in the country on 1 January 2019. The law will regulate the licensed online gambling space and ban foreign operators altogether.

The new law legalises licensed iGaming companies.

The gaming act’s enforcement was confirmed by Switzerland’s Federal Council, which confirmed its implementation starting next January. It also explained it will consider licence applications during the first six months of 2019, in compliance with the new legislation, and the first ones are set to be issued before July 1, when the foreigner’s ban comes into effect as well.

Licensed operators can provide poker and roulette games to the customers, but need to stick with stringent constraints about the stakes.

The “concrete measures” of the new legislation were aimed to protect problem gamblers.

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Compliance Updates

Bulgaria adds more websites to iGaming blacklist

Niji Ng

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Bulgaria adds more websites to iGaming blacklist
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The State Commission on Gambling (SCG) of Bulgaria has added four more websites to its blacklist of iGaming companies that are operating without a license.

The four websites added to the blacklist as per order no. 1913 of October 28 and no. 1991 of November 9 are nissicasino.com, 1xbet72.com, pokernox.com, 1xdcxc.host.

The SCG periodically updates the list of illegal gambling sites.

The State Commission on Gambling has been established for the purpose of inspecting the compliance with the law of the activity of the gambling games organisers, the producers of gabling game equipment, the distributors and service organisations for the maintenance and repair works of such equipment performed on the territory of Bulgaria.

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Compliance Updates

eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators

George Miller

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eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators
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Players at over 1,000 online gambling sites able to submit disputes to eCOGRA

 

The Malta Gaming Authority (MGA) has authorised eCOGRA, the independent testing laboratory, to make available its Alternative Dispute Resolution (ADR) service to players at certain MGA licensed online gambling operators.

eCOGRA’s fast and impartial dispute resolution service has been available free of charge to players for over 15 years as part of the organisation’s self-regulation activities, and since 2015 eCOGRA has been approved by the UK Gambling Commission to provide its ADR service to remote gambling operators licensed in the British market.

To date, over 10,000 disputes have been handled by eCOGRA, involving leading operators such as 888, White Hat Gaming, bwin.party, Sportingbet, Unibet, 32Red, Bet-at-home, Casino Rewards, Betway, Gamesys, Skill On Net and Mr Green.

Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator, is in charge of eCOGRA’s dispute resolution service, which includes an experienced team committed to resolving most disputes within a week.

“All Malta licensed operators are now required, in terms of the MGA Player Protection Directive 2018, to provide their players with access to an impartial third party dispute resolution service. Since many of our multi-jurisdictional clients are licensed by the MGA, we’ve made available our ADR service to these operators. We know, from their perspective, how important it is that they can come to us for a full suite of compliance services”, Rees said.

Players can currently access eCOGRA’s dispute resolution services at 1,159 online gambling sites listed on www.ecogra.org.

 

ABOUT eCOGRA:
Founded fifteen years ago to establish and improve operational standards and player safety requirements in the online gambling space, eCOGRA has amassed a wealth of experience in implementing international best practice standards and requirements, and ensuring these are maintained through regular review and monitoring.
eCOGRA acts as a regulatory audit partner to over 100 multi-jurisdictional operators, software providers and other relevant service providers in the online gambling industry. The independent testing laboratory is staffed by a team of professional auditors with Big 4 auditing firm experience, information security experts, test engineers and responsible gambling specialists.
The company has been awarded the United Kingdom Accreditation Service (UKAS) ISO approval ISO/IEC 17025:2005 : General Requirements for the competence of testing and calibration laboratories for the United Kingdom, Sweden and Denmark, as well as ISO/IEC 17021-1:2015, which is a prerequisite for carrying out third-party ISO/IEC 27001 audits and accredited certifications of Information Security Management Systems (ISMS).

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