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Compliance Updates

UKGC: Rank Group to pay penalty package for failing to protect a problem gambler

George Miller

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UKGC: Rank Group to pay penalty package for failing to protect a problem gambler
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An online operator is to pay £500,000 for failing to follow Gambling Commission rules which protect problem gamblers.

A Commission investigation revealed that Rank Group failed to interact with a customer who was displaying problematic behaviour, contacted him during a self-exclusion period (1) and did not follow rules for the provision of credit.

The failures relate to a customer who gambled substantial amounts with Rank’s land-based Grosvenor Casino and online at www.grosvenorcasinos.com. In one 24-hour period the customer lost £1m that had been credited to his account.

Richard Watson, Gambling Commission executive director, said: “We expect all operators to protect any consumer who maybe experiencing problems with their gambling, and operators shouldn’t fall into the trap of thinking that VIP customers don’t experience difficulties.

“No matter how wealthy customers are, operators still need to monitor them effectively to ensure they aren’t showing signs of problem gambling. It is certainly not appropriate to visit customers during a period when they are self-excluded.

“This penalty package would have been a lot higher were it not for the positive action Rank took in terms of self-reporting their failures and being open and transparent during our investigation.”

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Compliance Updates

UKGC: Mark Jarvis to pay penalty package for customer interaction failures

George Miller

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Mark Jarvis to pay penalty package for customer interaction failures
Photo Source: williamblylaw.com
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Bookmaker Mark Jarvis is to pay £94,000 and overhaul its social responsibility procedures after failing to protect a customer who was showing signs of problem gambling.

Over a 19-month period the operator failed to follow customer interaction rules when a customer showed problem gambling traits, including spending £34,000 on B2 gaming machines in one betting shop. Of this £11,250 was stolen from the customer’s employer.

Customer interaction codes are in place to ensure operators spot the early signs of problem gambling and then step in to stop harmful gambling.

Richard Watson, Gambling Commission Executive Director, said: “This case is a clear example of why gambling operators must have and implement effective social responsibility policies and procedures. All operators, regardless of size, need to ensure they really know their customers”.

All operators are advised to read Mark Jarvis regulatory settlement for further details and lessons to be learned.

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Compliance Updates

Gambling companies in Belarus raise concern against $ 1 Million Security Deposit

Niji Ng

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Gambling companies in Belarus
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The government of Belarus has recently proposed a mandatory $1 Million security deposit for online gambling companies. The online gambling operators fear that this will adversely affect their business.

While this is not a new thing – Italy requires a guarantee of € 1.5 million and Czech Republic requires € 1.1 million – this obligation could be problematic in Belarus, feel industry insiders.

Yulia Leshkova, Deputy Director of the Pari-Match betting network, said:  “Not all bookmakers in Belarus can afford to create a similar security deposit. Tightening the requirements will lead to a narrowing of the market and will deprive it of healthy competition.”

The governments insist on a security deposit for the simple reason that the gambling operators must be able to, regardless of financial circumstances, to pay the winnings, taxes, fees and duties, penalties and other mandatory payments. The guarantee is required to ensure such mandatory payments.

However, the hefty sum required as guarantee in Belarus, according to representatives of the industry, will negatively affect the country’s bookmaking market.

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Compliance Updates

MGA issues warning to unauthorised operators

Niji Ng

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MGA issues warning to unauthorised operators
Photo Source: mga.org.mt
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The Malta Gaming Authority (MGA) has issued a warning to operators and providers of gaming services and gaming supplies, including those offered by remote means, that only licensed operators will be allowed in the country. MGA reiterated that according to article 13 of the Gaming Act, the companies can function in and from Malta, only if they have obtained relevant authorisation issued by the authority.

 “Operating in and from Malta includes, amongst other things, offering games to persons in Malta, having technical equipment located in Malta, having the natural person offering the gaming services located in Malta, and having the legal person offering the gaming services and critical gaming supplies registered and, or established in Malta,” said MGA in a release published on its website.

Any person found to be in breach of the above may be subject to administrative sanctions or criminal prosecution, as envisaged in the same law, and penalties include fines up to €500k for first-time offenders and up to €1 million for recidivists, as well as imprisonment.

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