Compliance Updates
Sportradar’s German Data Production Unit Receives re-certification for ISO 9001:2015 from TÜV Thuringia
Sportradar, the global leader in analyzing and leveraging the power of sports data, announced that its German data production unit has received re-certification for the International Organization for Standardization (ISO) norm 9001:2015 from TÜV Thuringia.
To meet this new standard, an organization is required to display more rigorous commitments to modern guidelines in terms of:
- Quality orientation and efficiency
- Well-evolved process management
- Proper distribution of responsibilities
- Operational risk management
- Knowledge management
- Modern documentation approaches
The unit has been ISO-certified, without interruption, since January 2014 across Production, Support and Security Services. The latest audit proved that the Quality Management System (QMS) of Sportradar’s German production unit that delivers Pre-Match Odds Service, Live Services and Statistics data matches the ISO norm 9001:2015.
It signifies Sportradar’s dedicated approach to integrity across its services, with quality management applied to everything from recruitment to live coverage of a sporting match. This includes detailed processes and ongoing training to ensure setting of fixtures and gathering of data, for example, is as precise as possible. These are important measures as quality continues to be a major factor in today’s markets with customers requiring fast, efficient and accurate data.
“This certification reinforces Sportradar’s never-ending commitment to the highest standards of quality and customer service, which no other company in sports data or betting possesses,” said Mark Mittasch, Sportradar’s Managing Director, Operations. “It also signals our resilience and the value we place on constantly evolving and ensuring that the processes we implement benefit everyone we work with, whether it’s our customers or within Sportradar.”
With increasing demand for transparency across business sectors, building trust and providing excellent customer support are cornerstones for successful modern-day business partnerships. At the same time, in a fast-paced world, customers are more reliant than ever on partners that can deliver in a timely and accurate manner. Each of these components is paramount when interfacing with a data company specifically.
“We fully understand the impact that our products and services have on our customers and the larger sports betting ecosystem, and that is the driving force behind our unwavering commitment to matching or exceeding the highest level of standards,” added Mr. Mittasch. “As the ISO continues to raise the bar on its norms, we will be in lock-step, as we are meticulous in the way we approach every aspect of our business.”
About TÜV Thuringia:
TÜV Thuringia is an international service company with headquarters in Erfurt. The company has evolved from a testing organization founded in 1990 to a customer-and service-oriented service provider with nationwide locations and distributors in many countries.
About ISO:
ISO is the world’s largest developer of voluntary International Standards, headquartered in Geneva. International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective. Developed through global consensus, they help to break down barriers to international trade.
Compliance Updates
GoldenRace is now certified in the Netherlands
GoldenRace, global provider of award-winning Virtual Sports and betting solutions, has recently obtained a certification for its highly acclaimed Virtual Sports and Games in the Dutch market.
GoldenRace successfully navigated the stringent regulatory landscape of the Netherlands, and now will be providing its impressive betting products into the Online Dutch market, which will be an important advancement in our operational expansion.
The Netherlands betting scene is on the cusp of a substantial growth phase and with GoldenRace’s latest certification, we introduce to the Dutch market a range of highly popular games tailored to desktop and mobile, in both scheduled and on-demand modes.
Among the offer, players will enjoy our most-played Virtual Football line-up – including Football Single, Leagues, World Cup and Euro Champions-, adrenaline-pumping 3×3 Basketball and MMA and top-notch races as Horse Racing, Greyhound Racing and Grand Prix Indianapolis 60. Last but not least, our Number Games, such as Spin2Win. All ready to captivate Dutch players.
Asia
PAGCor Welcomes Lawyer Wilma Eisma as New President and Chief Operating Officer
The Philippine Amusement and Gaming Corporation (PAGCor) today welcomed its new President and Chief Operating Officer, lawyer Wilma Eisma, who took her oath of office before Executive Secretary Lucas Bersamin in Malacanang this morning.
“We are happy to welcome Atty. Wilma Eisma as PAGCor’s new President and Chief Operating Officer,” PAGCor Chairman Alejandro Tengco said. “We know she will be a great asset and her vast experience in both the government and private sectors will surely be put to good use here.”
Tengco said he witnessed Eisma’s oath-taking in Malacanang this morning. She then immediately joined her first PAGCor board meeting in the afternoon as the agency’s first ever woman President and Chief Operating Officer.
A lawyer by profession, Eisma earned her law degree from the Ateneo de Manila University and was a member of the Board of Directors of the Development Bank of the Philippines before joining the state gaming firm.
Prior to that, she also served as the first woman Administrator and Chairman of the Subic Bay Metropolitan Authority (SBMA).
Her private sector stints include leadership roles in PMFTC Incorporated, the Philippine affiliate of Philip Morris International.
She also held key positions at the Department of Trade and Industry where she worked at the Office of the Secretary and in the Office of the Majority Leader in the House of Representatives, among others.
Eisma succeeded Atty Juanito Sanosa Jr who resigned as PAGCor President and Chief Operating Officer last January.
Compliance Updates
MGA: Update to the Incident Reporting Requirements
The Malta Gaming Authority would like to inform its licensees of updates made to the Incident Report mechanism available through the Licensee Portal The information hereunder outlines relevant guidance and procedures for the submission of an Incident Report through the updated reporting instrument entitled the ‘Technical – Information Security Incident’.
As mandated by Articles 37(2)(c) and (d) of the Gaming Authorisations and Compliance Directive (Directive 3 of 2018), “Licensees shall notify the Authority forthwith, and in any case no later than three (3) working days after, the following:
(c) Any breach of the licensee’s information security that adversely affects the confidentiality of information relating to players;
(d) Any breach of the licensee’s information security that precludes players from accessing their accounts for a period exceeding twelve (12) hours.”
In this regard, Licensees are obliged to submit an Incident Report in order to notify the Authority of the circumstances relating to an information security breach that meet the above specified criteria. Additionally, Licensees are advised to remain mindful of any further obligations emanating from the General Data Protection Regulation (EU/2016/679) and any relevant legislation.
The Technical – Information Security Incident option will be accessible through the “New/Change” dropdown menu via the Portal. Upon selection, users will be directed to the applicable sections of the ‘Technical – Information Security Incident’ where all compulsory fields and any relevant documentation must be submitted to the Authority.
Upon submission, the Incident Report shall undergo review by the Authority. Any missing information that may be identified by the Authority, shall be requested accordingly from the Licensee. It is imperative that any pending clarifications are addressed in a timely manner.
If no further clarifications are deemed necessary by the Authority, the Incident Report will be closed off accordingly, and any relevant documentation will be securely filed for record-keeping purposes.
Any Incident Reports left in ‘Draft’ form (i.e. opened but not effectively submitted) for a period of ninety (90) days shall be automatically discarded.
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