Compliance Updates
Sweden’s Konsumentverket Issues Warning to Licenced Online Gambling Operators

Swedish consumer affairs agency Konsumentverket has issued a warning to licenced online gambling operators about their duty to provide customers with balanced and equitable conditions.
The agency reported that it had found numerous flaws having conducted a study of terms and conditions randomly selected by 13 operators.
AG Communications, Bayton, Blue Star Planet, ComeOn Sweden, Ellmount Gaming, Genesis Global, Interwetten, MOA Gaming Sweden, Pixel Digital, Smarkets, Svenska Spel, Videoslots and Zecure Gaming were among the operators examined by Konsumentverket.
Konsumentverket said that there were vulnerabilities discovered across the websites of operators related to withdrawal limitations, ID and authentication requirements, disclaimers of liability, contradictory play terms and undefined promotions.
The Agency submitted its findings to the Swedish Gambling Inspectorate Spelinspektionen and the Swedish Online Gambling Association Branschföreningen för Onlinespel (BOS).
Compliance Updates
Camelot to Enforce 18+ Age Restriction on UK National Lottery Products from April 22

The Camelot Group has announced that it will enforce an 18+ age restriction on all its UK National Lottery products from April 22, six months ahead of the UK Government’s October deadline to introduce the measure.
From that date, anyone under the age of 18 will no longer be able to purchase any of the national lottery operator’s products, whether that be online or in a retail environment.
The UK Government’s Department for Digital, Culture, Media and Sport (DCMS) announced last December that it would be raising the minimum age to play the lottery from 16 to 18 years following the release of its “Review of the Gambling Act 2005 Terms of Reference and Call for Evidence” policy paper.
Originally, online lottery sales to under-18s were to be banned first from April, with a deadline of implementation across retail by October 2021, but now Camelot has acted to enforce the age limit across all verticals sooner than required.
A Camelot spokesperson said: “From 22 April 2021, players must be 18 or over to play National Lottery games online, in-store and on the app. This is in line with the government’s decision to raise the legal minimum age to play The National Lottery, which we fully support.
“Encouraging healthy play is at the heart of everything we do. Remember, you can set limits for the amount you deposit and spend each week, moderate your Instant Win Games play limit or even take a break from playing.”
Asia
Melco becomes first in Macau and the Philippines to receive esteemed third-party Responsible Gaming accreditation RG Check

Melco Resorts & Entertainment announces it has become the first integrated resort operator in Macau and the Philippines to achieve the esteemed international third-party responsible gaming accreditation RG Check, with its entire integrated resort portfolio including Altira Macau, City of Dreams Macau, Studio City and City of Dreams Manila receiving the certification. Developed by the Responsible Gambling Council, RG Check is the world’s most comprehensive and rigorous responsible gaming accreditation program. It is designed to meet or exceed all existing responsible gaming regulatory requirements and is valid for three years. Accreditation is reviewed by a prestigious and independent panel of responsible gaming specialists.
Mr. Lawrence Ho, Chairman & CEO of Melco, said, “Responsible gaming continues to be at the core of our commitment to society as we continue to offer the highest standards of service whilst striving to ensure the provision of a safe and fair gaming experience for all our valued guests. We are committed to the development and maintenance of a culture of responsible gaming in every jurisdiction in which we operate, respecting and fully cooperating with international government and gaming regulators. We would like to take this opportunity to thank the organizers and our many dedicated colleagues who made this achievement possible.”
Ms. Shelley White, CEO of Responsible Gambling Council, said, “We commend Melco on demonstrating their commitment to responsible gaming and being the first operator to achieve RG Check accreditation for venues in Macau and the Philippines. RG Check is an important tool for continuous improvement, helping operators manage risk and increase the effectiveness of their RG programming. RGC is proud to be able to support Melco’s efforts in player education, employee training and harm minimization with evidence-based best practices in areas of responsible gaming.”
Compliance Updates
Casino Cosmopol Receives New Five-year Licence

Swedish regulator Spelinspektionen has awarded a new five-year licence to Svenska Spel’s land-based casino subsidiary Casino Cosmopol.
The licence renewal, effective from this year, comes despite the fact that Casino Cosmopol has been un-operational for more than a year owing to the closure of its casinos due to the Covid-19 pandemic.
Svenska-Spel, Sweden’s state-owned former gaming monopoly, which still has a monopoly over land-based casinos, closed all four of its Casino Cosmopol venues in March 2020.
At the time, the brand had casinos in Stockholm, Gothenburg, Malmö and Sundsvall. Svenska Spel has since decided to close the Sundsvall casino permanently. The venue had been billed as Sweden’s first international casino when it opened in 2001.
As a result of the closure of venues, Spelinspektionen did not inspect the Casino Cosmopol as part of the licence renewal process.
The Swedish press has also reported that the gaming regulator did not examine whether Casino Cosmopol had correctly amended its money-laundering controls following a fine issued in 2018.
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