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Compliance Updates

Bacta lends its support to Safer Gambling Week


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Bacta is joining other organisations and putting its full support behind Safer Gambling Week 2022, the latest cross-industry initiative to share safer gambling messages both online and in land-based venues about the importance of gambling responsibly.

This year’s Safer Gambling Week event will run from 17th – 23rd October 2022 and will see the whole industry coming together in a concerted effort to promote safer gambling messages, as well as highlighting the tools available to customers to stay in control while signposting the help and support available to those potentially at risk.

The Safer Gambling Week campaign is organised by bacta, the Betting and Gaming Council, the Lotteries Council and the Bingo Association, and is now in its fifth year.

The annual campaign will build upon the record-breaking Safer Gambling Week 2021, during which the promotion and awareness of safer gambling tools such as deposit limits led to an increase by 17% in their use vs the previous four-week average.

The number of social media impressions for Safer Gambling Week 2021 – hit 24.5 million, an increase of 16 per cent on the previous year. And sessions on the Safer Gambling website in 2021 were 79% up on the previous year

Regulated betting and gaming operators already work tirelessly all year round to promote safer gambling, including by encouraging deposit limits and time-outs, as well as directing customers to the range of self-exclusion services that exist.

Safer Gambling Week provides an opportunity to go even further by encouraging businesses and organisations to start a conversation, not only with staff and customers, but also with their friends and family.

This year’s event will see a blitz of safer gambling messages both online and in land-based venues, sparking a nationwide conversation on how to bet responsibly.

A recent Gambling Commission report showed that the problem gambling rate in the year to March 2022 was 0.2 per cent – down from 0.4 per cent the year previous and down from 0.3% in the last published annualised figures in February 2022.

John White, CEO of Bacta, said: “Safer Gambling Week once again allows the industry to showcase its year-long commitment to safer gambling. It also brings customer focus to the tools that are available to them if they in anyway feel their gambling is becoming problematic. Those tools continue to grow as we learn more about safer gambling and form part of our ambition to cement social responsibility at the heart of our offer to the consumer.”

Compliance Updates

UKGC Imposes £6.1M Fine on Online Operator In Touch Games

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The UK Gambling Commission (UKGC) has imposed a fine of £6.1 million on In Touch Games (ITG) for social responsibility and anti-money laundering failures.

Social responsibility failures included:

  • Not interacting with a customer until seven weeks after they had been flagged for interaction for erratic play patterns and extended periods of play.
  • Accepting a customer’s word that they earned £6000 a month without verifying this information after the customer account was flagged due to customer spend and gambling during unsociable hours.

Anti-money laundering failures included:

  • Not adequately taking account of the risk of a customer being a beneficiary of a life insurance policy; having links to high-risk jurisdictions; or being a politically exposed person (PEP), family member of a PEP or known close associates of a PEP, within its money laundering and terrorist financing risk assessment.
  • Not having policies, procedures and controls in place to address the risk factors mentioned above.
  • Not sufficiently considering the Commission’s money laundering and terrorist financing risk assessment or the Commission’s guidance.
  • Not ensuring its policies, procedures and controls were implemented effectively, for example not following its own policy to request source of funds information from customers who had deposited and lost £10,000 in a 12-month period.

This is the third time ITG have faced regulatory action – in 2019 it paid a £2.2m settlement for regulatory failures and in 2021 it received a £3.4m fine and warning for further failures.

Kay Roberts, Executive Director of Operations at UKGC, said: “Considering this operator’s history of failings we expected to see significant improvement when we carried out our planned compliance assessment. Disappointingly, although many improvements had been made, there was still more to do.

“This £6.1m fine shows that we will take escalating enforcement action where failures are repeated and all licensees should be acutely aware of this.”

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Compliance Updates

MGA Exploring the Development of a Voluntary ESG Code of Good Practice for Remote Gaming Sector

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The Malta Gaming Authority (MGA) is exploring the development of a voluntary Environmental, Social and Governance (ESG) Code of Good Practice for the remote gaming sector.

As noted by the MGA, the idea comes amid investors, consumers and employees becoming “increasingly aware of the impact that companies have on society and the environment,” which has resulted in a growing awareness of ESG matters.

Concerning this matter, the Maltese Government in recent years has launched a voluntary ESG reporting platform in a bid to encourage companies to publicly report on their ESG performance. This will then hopefully drive investment towards sustainable business.

Starting from 2024, all large or listed groups will be required to report under the Corporate Sustainability Reporting Directive (CSRD), with the MGA now embarking on a journey to develop a voluntary code for the remote gaming sector. It aims to help guide and prepare local licensees for upcoming ESG legislation and to gain the benefits associated with running a “sustainably conscious operation.”

The code aims to establish the common priorities for ESG in gaming, with the needs of key stakeholders taken into consideration. Reducing environmental, social and governance impacts whilst continually enhancing Malta’s reputation as a leading Gaming jurisdiction is also being taken into consideration.

The MGA added: “Looking ahead, we expect to see more and more companies taking concrete actions towards becoming more sustainable, and we believe that reporting such efforts contributes positively to implementing change within the sector and improving its overall perception, while also addressing the increasing demand for transparency and accountability in the industry.

“As part of this initiative, the MGA has launched a survey with its licensees who are the key partners in the process of transforming the gaming sector into a more sustainable and transparent one.”

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Compliance Updates

Boldplay Awarded Gibraltar Licence

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Boldplay Awarded Gibraltar Licence
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Boldplay has been awarded a licence from the Gibraltar Licensing Authority to offer its services to all regulated online casino platforms there.

The supplier will now be available to offer its catalogue of over 80 slot, table game, bingo, keno and virtual scratch card titles to new audiences on a wide variety of regulated platforms.

While Boldplay has already received game certification for the UK, Portugal, Malta and the Isle of Man, the company has now acquired its first fully-fledged market licence.

Boldplay founder and Chief Executive Officer, Valli Fragoso, said: “As a Gibraltar-based business, we’re incredibly proud of gaining a licence that will enable us to operate in what is effectively our home territory.

“Some of the world’s biggest and most ambitious operators are located in Gibraltar and having our games available in their lobbies will help us further raise the profile of the Boldplay brand, pursue new partnerships and push on with our goal of becoming one of the industry’s leading software providers.”

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