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Exclusive interview with Tal Zamstein, Group Head of Gaming at Fortuna Group

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My next interviewee is a well know expert in the gambling industry. Tal Zamstein (Group Head of Gaming at Fortuna Group) is going to be among the speakers at the second edition of Prague Gaming Summit (more details here) and I want to thank him for taking his time and doing this interview.

I would also like to thank you for following my interview series and for sharing these information with your colleagues and partners. If you would like to be featured in an upcoming interview, please send me an e-mail to reka.szalo@europeangaming.eu and I will happily get back to you!

Mr. Tal, thank you for accepting this interview. I have read in your biography that as a manager team-work, leading your team to achieve great results is very important for you. Will you please shortly speak about you and your career?

Tal: I grew up from the very basic level in this industry, started as a CS agent while studying. This gives me until today the ability to understand the CS agent behind the Phone/Chat/Mail and his/her challenges. As I moved to managed projects I did not forget the focus on the customers, always having in the back of my mind, the experience with faults and errors I had to deal with as a CS agent.

Later moving to manage people was easier. They knew and felt I was coming from the lower level and I always paid attention to the fact I should be part of the team, accept other opinions while giving direction. It is a key for a success to give the people a space for their own creativity while creating the boundaries.

As I moved to roles which required me to manage people in multiple locations the challenge became bigger, and there is no way to convince someone to behave in a certain way while you are absent if the other party does not understand what is the main goal and is not part of the whole journey there. People engagement is a key and we cannot achieve it with orders but with a team set of mind.

The Fortuna Entertainment Group is the largest European betting operator. It operates in several European countries. Please speak about the services, products this company offers.

Tal: Fortuna Entertainment Group is the biggest Central and Eastern Europe operator. In the UK and Germany we can still find bigger operators. We concentrate on our 5 territories and building ourselves as a one stop shop, in terms of betting and gaming in those countries.

Currently we offer Sportsbook and Virtual Games retail and online in Poland and Slovakia, the regulator is restricting gaming at this point. In Czech Republic we launched online gaming a year ago (Technical Games and Live Games licenses) and of course Sportsbook online and retail.

In Romania we are operating currently with 2 brands (Fortuna and Casa Pariurilor) and we have a full gaming, instant games, Sportsbook offer in both retail and online.

In Croatia we own the PSK operation, similar to Romania where we have a very comprehensive retail and online Casino, Lotto, Sportsbook offer in this market.

The company you represent is a leader in setting trends in the betting sector. How could it reach to this level? What is the key of success and which are the values the company considers vital in order to achieve its goals?

Tal: We are leading the market because of a work which was done well in the past. The Fortuna brand was built very strongly, especially with the retail presence in the main three territories (Poland, Czech Rep, and Slovakia) and later with a big first acquisition in Romania.

The Group is always putting in mind to be first out with a new product once allowed in the territory and push forward with innovation within the operations. The leading management of the Group changed the emphasis into online and Mobile offers a while ago, showing the trends to the territories.

With the last acquisition of Hattrick Group (Casa Pariurilor in Romania and PSK in Croatia) the Group extended its arms in the region and took another step to get this vision into those two brands.

You have a vast experience in the gambling industry. Please tell our readers your opinion about the Czech market regulations and the present situation of this market.

Tal: The Czech Market is a very non-mature gaming regulated market. It is not unique for this territory to restrict a lot in the very beginning, we can remind ourselves about Slots not being allowed in Italy and Spain i.e. For now, there are many restrictions regarding products (Live Dealer offer is restricted), amounts are very tight (max bet and max win) and the government took it very slowly to protect the customers.

I assume that like the other territories did in the past, the Czech regulator will understand that the operators are not the bad guys and there is a space to offer everything in a proper way. This will take time, too.

The Market has a space for more operators and I think that we will see more brands go live this year. It is a process of several years and I think we will have the Czech market structured like the mature regulated markets as Italy, Spain, and UK etc.

Finally I would like to ask you to share with us the future plans of the company and your expectations regarding the future of the Fortuna Entertainment Group.

Tal: We do expect a lot from the Group, as you know, our major shares holder is currently buying back all the Fortuna stocks. The plan is to finish the migration of the new brands, put everything on one advanced platform with the most innovative technology and continue to expand territory wisely.

There are still regulated countries in this region we are not operating in and I assume it will be changed at some point.

To meet Tal in person, make sure you register and attend Prague Gaming Summit 2018, held on the 29th of March at Andel’s by Vienna House Prague.

Reka is an Experienced English second language teacher with a demonstrated history of working in the higher education industry. Skilled in Microsoft Excel, Teaching English as a Foreign Language, Translation, Foreign Languages, and Lecturing. Strong education professional with a Bachelor’s Degree majored in English Language and Literature/Letters. Reka is in charge of conducting the exclusive interviews on European Gaming and our printed magazine

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Conferences in Europe

Prague Gaming Summit 3 – Speaker profile – Genia Gurevitz (Head of Asia-Pacific and Baltics Operations, Tal Ron, Drihem & Co.)

Zoltan Tundik

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Whether you are a new to the industry or a veteran, Prague Gaming Summit offers the opportunity to learn something new and be part of a group at the forefront of gambling industry in the Czech Republic, Slovakia, Poland, Austria, Switzerland, Germany and Liechtenstein.

The Summit will approach all regulatory and compliance related aspects of the mentioned markets and will also highlight some trending topics such as the relationships between Regulators, Operators – Affiliates, MasterCard’s new requirements for Online Merchants (CFD, FX, Gaming, Crypto), understanding millennials (with emphasis on eSports, Daily Fantasy Sports and Virtual Sports), outsourcing for gaming companies, IT security, AML, KYC, CSR.

Genia Gurevitz (Head of Asia-Pacific and Baltics Operations, Tal Ron, Drihem & Co.) will be among the speakers of the “Emergency Briefing regarding Visa and MasterCard new requirements for Online Merchants (CFD, FX, Gaming, Crypto)” panel discussion, about which you can read more on the following link

Genia Gurevitz heads the Asian-based and Baltics-based operations of Tal Ron, Drihem & Co. in Singapore and Tallinn, assisting the legal teams and their clients with banking, incorporation and regulatory needs in the blockchain, i-gaming, crypto and financial services industries. Genia also handles, together with the regulatory team in Tel Aviv and Tallinn, GDPR and compliance issues of major online gaming operators and digital marketers.

He will join Stephanie Attias (Global Head of Regulation, Tal Ron, Drihem & Co.), Tal Itzhak Ron (Chairman & CEO at Tal Ron, Drihem & Co., Law Firm) and Dr. Simon Planzer (Partner at PLANZER LAW, Zurich) for a quick briefing about what to expect if you are an operator working with Visa or MasterCard.

Don’t miss out on this exciting opportunity to engage on the subject of operator and affiliate relations at Prague Gaming Summit 3!

You can Register here or View the Agenda

The conference will focus on several topics among which the use of AI in sports betting industry related Big Data and in Responsible Gambling.

The program will also include a very important IMGL MasterClass that will aim to sharing the latest insights by the International Masters of Gaming Law experts about advertisement banning.

Full details about the event can be found on the official event website: www.praguegamingsummit.com

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Conferences in Europe

Prague Gaming Summit 3 – Speaker profile – Yoav Dotan (Co-Founder, Affiliate Cruise and Genesis Global)

Zoltan Tundik

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Prague Gaming Summit is key conference for the industry in the region and over the years has gathered huge interest. We are honored to announce that Yoav Dotan (Co-Founder, Affiliate Cruise and Genesis Global) will be among the speakers of the “Case Study: Relationships between Regulators, Operators and Affiliates Storming the iGaming and Financial Industries” panel discussion.  You can read more about the panel discussion on the following link

Yoav Dotan, founder/co-owner – Genesis Global – An industry veteran for nearly 20 years and a serial entrepreneur, Yoav established four successful iGaming companies. Prior to IGaming, Yoav has been working in the international high tech industry, specifically in large scale software projects. As a senior hi-tech and IGaming executive, Yoav has spoken in many international events, and was a consultant to some of the biggest online and offline IGaming corporations.

He will join Assaf Stieglitz (President, Odds1x2 Holdings), Amir Mikay (Co-founder, TrafficLightMedia) and Stephanie Attias (Global Head of Regulation, Tal Ron, Drihem & Co.) in the opening panel discussion which will be moderated by Tal Itzhak Ron (Chairman & CEO at Tal Ron, Drihem & Co., Law Firm).

The third edition of Prague Gaming Summit will be held on the 12th of March 2019 at Vienna House Andel’s Prague and will gather some of the leading industry experts for one full day of learning and networking.

Don’t miss out on this exciting opportunity to engage on the subject of operator and affiliate relations at Prague Gaming Summit 3! You can Register here or View the Agenda

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Conferences in Europe

Emergency Briefing regarding Visa and MasterCard’s new requirements at Prague Gaming Summit 3

Zoltan Tundik

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Photo credits: European Gaming Media and Events / FOTOMALÝ.cz. / Martin Malý
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Based on reports, a new fight is brewing between merchants and card companies as major card networks Visa and MasterCard are requiring online merchants from hi-risk industries to present legal opinions from IMGL and STEP accredited local lawyers in jurisdictions in which they operate.

This also comes with a new technical framework for online transactions, which these two major companies are backing from their jointly owned EMVCo specifications group. This is amid growing competition for mobile and other digital payments and lackluster take up of the networks’ respective online digital wallets, Visa Checkout and MasterPass.

Visa has persuaded payment firms CyberSource, Adyen, Rambus, G+D Mobile Security, SecureCo, Ezidebit, eWay, and Bambora to sign up to its credential-on-file (COF) tokenization technology, acting as gateways to connect to the Visa Token Service. The switch – which will remove the need for online merchants to store their customers’ payment details in their own systems – will come into effect over the next few months, and will roll out worldwide.

MasterCard has said it plans to start rolling out new tokenization and authentication services through its EMVCo Secure Remote Commerce (SRC) framework in the second half of 2019, with the company aiming to enable token services on all cards by 2020.

During the 3rd edition of Prague Gaming Summit, some of the leading experts of the CFD, FX, Gaming and Crypto industry will guide the delegates through some interesting topics which have been raised by gaming operators. How can merchants tackle these requirements and what are the most efficient solutions for gaming operators, CFD and FX brokers and crypto exchanges?

The answer to these questions and many more information on the topic will be delivered via a special panel discussion that is titled as “Emergency Briefing regarding Visa and MasterCard new requirements for Online Merchants (CFD, FX, Gaming, Crypto)”.

The panel discussion will be joined by leading experts Stephanie Attias (Global Head of Regulation, Tal Ron, Drihem & Co.), Genia Gurevitz (Head of Asia-Pacific and Baltics Operations, Tal Ron, Drihem & Co.), Tal Itzhak Ron (Chairman & CEO at Tal Ron, Drihem & Co., Law Firm) and Dr. Simon Planzer (Partner at PLANZER LAW, Zurich).

The third edition of Prague Gaming Summit will be held on the 12th of March 2019 at Vienna House Andel’s Prague and will gather some of the leading industry experts for one full day of learning and networking.

Don’t miss out on this exciting opportunity to engage on the subject of operator and affiliate relations at Prague Gaming Summit 3!

You can Register here or View the Agenda

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