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Casino Guru Surpasses 1000 Successfully Resolved Complaints About Online Casinos



Casino Guru’s Free-to-play Casino Game Database Achieves the 10,000 Games Milestone
Reading Time: 3 minutes


Casino Guru has launched a complaint resolution center in August 2019. This allows casino players to submit public complaints about online casinos and get assisted by the Casino Guru team that investigates the situation and tries to make things right.

Since then, they have been helping an ever-increasing number of players, and the end of 2020 saw the number of resolved complaints in the Casino Guru system surpass a milestone of 1000 – a great feat displaying the impact of conflict mediation on the industry.

There are thousands of online casinos operating across the world, and not all of them behave in accordance with what most players and experts would consider ‘fair play.’ Some of them are outright malicious, whereas even very good casino websites sometimes mistreat a player, either knowingly or unknowingly.

Being able to submit a public complaint and get assisted by experts that know how the industry operates and what to do, is a great feature that is available on Casino Guru, as well as other casino-related websites, alternative dispute mediation services, and directly via regulators and licensing authorities.

Matej Novota, the head of Casino Guru’s Data and Complaint team, is delighted to see his team making a difference. “There are currently 8 people in our team helping players with their casino-related complaints. It takes quite a lot of work to assist hundreds of players each month, to investigate the situation, find out what really happened and how the situation should be handled fairly, and then try to get the casino to make things right. That said, it gives us an opportunity to help players directly and perhaps even change the entire industry for the better, which definitely makes it all worth the countless hours we put in.”

According to Matej, most common complaints about online casinos are related to these areas:

  • Rejected bonus payouts because of breached bonus terms
  • Delayed withdrawals or other withdrawal-related issues
  • Issues with KYC verification or blocked accounts
  • Player fraud accusations
  • Issues related to self-exclusion and other responsible gambling tools

He also added that the number of resolved complaints does not tell the entire story. “We surpassed the number of 500 complaints per month in December for the first time. Most of those get rejected because players stop communicating or because the casino actually hasn’t done anything that can be considered unfair. As for the remaining, justified complaints, we do our best to get them resolved, but this is not always possible, as not all casinos cooperate and are willing to adhere to our relatively strict idea of what is fair and what isn’t.”

Regarding the recent milestone, Matej commented: “The counter of successfully resolved complaints is over 1000 now and we are happy to have passed this milestone, but I also have to add that some of these complaints would get resolved even without our direct help. Sometimes, the player’s issue sorts itself out without our assistance. And sometimes, we don’t need to intervene, as simply the fact that the player has complained publicly – which can potentially hurt the casino’s reputation – can help the casino change their mind and make things right by themselves. But some cases are extremely complex and require a lot of analytical thinking and time to find out what happened and make things right, and it’s these cases that are the most rewarding to get resolved. Really makes it all worth it!”

Arguably, it would be even better if all things worked in a way that players wouldn’t have to complain at all, but that isn’t likely to happen any time soon. That’s why it’s good that websites like Casino Guru assist players with their issues, and, to make things even better, do it absolutely for free.


Duke of Edinburgh’s Award Adds Esports as Skills Section Activity



Reading Time: 2 minutes


On the eve of World Esports Day (October 23), The Duke of Edinburgh’s Award (DofE) has added esports to DofE programmes.

Ruth Marvel, CEO of the DofE, said: “Esports is one of the fastest-growing activities in the UK and helps young people develop essential skills. DofE has a proud history of evolving our programmes to reflect the changing interests and needs of young people, so I’m delighted that, following a successful pilot, we’ve added esports to the DofE Skills list.

“DofE is all about helping young people develop themselves, so they have the skills and confidence to make the most of whatever life throws at them. Setting yourself challenges and mastering new skills is core to the DofE experience and esports provides a structured and safe way to do this, while also being a lot of fun.”

Queen Mary’s College in Basingstoke runs the DofE and has esports facilities. James Fraser-Murison, Head of Creative Arts, said: “It’s great to see so many young people gaming as part of a team – making friends in a physical format in a facility like this, and also creating and forging brand new friendships with people they’ve never met before. It’s fantastic that the DofE now offers esports as an option for young people. I’m sure it’s going to prove an extremely popular choice with lots of students.”

Before launching esports, the DofE conducted a pilot which revealed that playing esports helps young people develop skills such as strategic thinking, communication, leadership and teamwork while also helping to develop self-esteem and build organisational and social skills.

The British Esports Association (BEA) Head of Education, Tom Dore, praised the DofE for adopting esports into its programme.

“The BEA couldn’t be more delighted that the DofE is now recognising value of esports. Like all traditional sports, it teaches young people many life-enhancing skills. It can also lead to a whole host of exciting education and career opportunities, not just within the global esports industry, but also wider digital, creative and STEM based industries,” Mr Dore said.

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Reading Time: < 1 minute


Zitro Digital, Zitros’ online division, announces the launch of its digital portfolio at

Introduced in 2020, Zitro Digital has an extensive library of videobingo and video slot games, including the players’ favourite games for many customers worldwide. Available in multiple languages including Spanish and English, our amazing games can be enjoyed by players from all over Spain with now offering players the chance to win from anywhere at anytime.

Victor Sánchez, Online B2C Manager of has said “Our goal at is to continuously provide new and engaging games for our customers with the aim of attracting new clients and keeping existing ones. With this in mind, we decided to add their entire collection at once to our online offering. We believe that by doing this, we have added a burst of excitement and great enjoyment for our customers.”

CEO of Zitro, Sebastian Salat says “It is a fantastic achievement to see Zitro Digital grow so strongly and truly represent the existing brand and reputation of Zitro. Our goal was to create a product as strong and successful as our land-based games and we are delighted to see that it is now becoming a reality. This agreement with has given Zitro the opportunity to expand our online footprint in Spain and allows us to further develop in the online community. I would like to take this opportunity to extend my highest level of appreciation to for their support and partnership.”

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NVIDIA Introduces the Next Generation in Cloud Gaming



Reading Time: 2 minutes


NVIDIA announced its next-generation cloud gaming platform — delivering GeForce RTX 3080-class gaming on GeForce NOW — available exclusively in a new, high-performance membership tier.

The GeForce NOW RTX 3080 membership tier provides gamers with access to the greatest-ever generational leap in GeForce history, delivering cloud gaming’s highest resolutions and fastest frame rates, paired with the lowest latency.

Each cloud GeForce NOW SuperPOD consists of over 1000 GPUs that deliver more than 39 petaflops of graphics horsepower. Each instance is 35 teraflops of performance, nearly 3x that of an Xbox Series X.

“Gaming is enjoying a multi-decade expansion as technology continues to make new game experiences possible. There are more genres than ever. The lines between gaming, sport, art and social are increasingly blurred in video games,” Jensen Huang, founder and CEO of NVIDIA, said.

“While we continue to drive the most advanced gaming technology with GeForce RTX, we have dedicated the past decade to refining and expanding GeForce NOW cloud gaming to bring the best gaming platform to anyone with a computer. I am thrilled to announce our second-generation GeForce NOW SuperPOD — it’s a giant leap forward,” he added.

The new GeForce NOW RTX 3080 membership enables games to run at up to 1440p on PC and Mac clients, 4K HDR on NVIDIA SHIELD, and up to 120 FPS in the PC, Mac and Android apps. GeForce NOW RTX 3080 members will also have exclusive access to RTX 3080 cloud gaming rigs — slices of the SuperPOD — configured with AMD Threadripper PRO CPUs, 28GB of DDR-3200 memory and PCI-GEN4 SSDs. GeForce NOW RTX 3080 members also get the longest session lengths and the most control over persistent in-game settings of any membership tier.

Leveraging NVIDIA Adaptive Sync technology, GeForce NOW reduces system latency and syncs frames to provide the smoothest cloud gameplay, with the lowest measured end-to-end latency. While most users will experience a discernible reduction in latency, RTX 3080 members streaming at 120 FPS will observe the greatest benefits through high frame rate synchronisation. In the lowest latency mode, these members can experience total latency as low as 60ms — comparable to the latest game consoles.

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