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AgeChecked and Rdentify partner to help identify vulnerable players

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AgeChecked and Rdentify partner to help identify vulnerable players
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AgeChecked have strengthened their commitment to Responsible Gambling by forming a comprehensive partnership with Rdentify, the specialists in identifying vulnerable customers through machine learning.

Rdentify use AI and cutting-edge technology to monitor live chats, giving each customer a score based on their risk of gambling-related harm. Through natural language processing (NLP), they can monitor every line from a company’s live chat and use machine learning models to highlight early signs of self-exclusion and problem gambling.

Their risk-based scoring system works in real time and easily integrates with your company’s CRM using a simple traffic light system to denote the level of risk. Instances of concern will be highlighted to customer support staff, who can then deal with the situation in an effective manner in line with the operator’s safer gambling policies. This can be done either through the CRM or Rdentify’s own API.

AgeChecked are the market leaders in age verification software and offer monitoring solutions for the iGaming industry across every stage of the customer journey. Their partnership with Rdentify will particularly help operators fulfill their licensing conditions in ensuring the ongoing monitoring of all players with continued KYC and due diligence, as well as in the prevention of gambling-related harm.

The signs of problem gambling are often subtle and spread across multiple areas of the business. Players also often chat to different support agents over time, meaning vulnerable players and their common cues are often missed. The sheer number of live chats on a day-to-day basis also make it difficult for humans to monitor. The Rdentify solution can integrate and analyse all of this data, both historical and current. By integrating AI into your pre-existing systems, the chance of spotting the signs of problem gambling earlier are therefore significantly increased.

An operator’s risk data can also be visualised so in-depth trend analysis can be studied, while Rdentify never process or store any personal data. All such data is anonymised and only the player ID will be transferred through the engine. The system has been developed by consulting some of the iGaming industry’s best data science, compliance and operations experts, meaning it is tailor-made for gambling operators.

Like AgeChecked’s systems, Rdentify’s is regularly updated to accommodate new problem identification factors and legislation changes, meaning the solution is flexible as well as scalable.

With the issue of responsible gambling becoming increasingly important, particularly in the British media ahead of the review of the 2005 Gambling Act, the scrutiny on the gambling industry and their responsibilities has never been higher. There are approximately 430,000 problem gamblers in the UK and two million identified as being at risk, with the industry suffering huge reputational damage in recent years due to these figures.

Rdentify allows you to identify these problem gamblers with increased accuracy and prevent them from gambling on your site, thus increasing compliance with Safer Gambling legislation and reducing fines and reputational damage. Rdentify and AgeChecked also enable operators to mitigate legal threats to operators while putting player protection front and centre of your operation.

Speaking about this importance, Daniel Brookes, the CEO of Rdentify, said: “Online gambling operators rely solely on customer support agents to recognise the signs of problem gambling during their live chat interactions. Globally, the iGaming industry is highly regulated and fast-growing, with a strong focus on player protection. Since 2017 in the UK, remote operators have been fined more than £63.5m by the UK Gambling Commission for social responsibility failings.

“Rdentify provides a scalable natural language processing (NLP) and machine learning-based engine which flags end-user vulnerability risk during live chat interactions. Rdentify seamlessly integrates with the operators’ existing operational systems and outputs clear, actionable scores and risk categorisation in real-time. This solution de-risks the operator, protects end-users and allows for a superior customer experience.”

On announcing the partnership with AgeChecked, Brookes said: “I am delighted to be announcing our partnership with AgeChecked. Not only does it give us a fantastic opportunity to work with a forward-thinking, well-known tech company, but their customer-centered approach matches with our own.

“Their focus on customer protection, which is delivered in an easy to digest and business-friendly manner, goes hand-in-hand with our own ethos, which we believe will help to deliver a strong and successful partnership for many years to come.”

Alastair Graham, the Founder and CEO of AgeChecked, said: “The issue of Responsible Gambling has never been more important, so we are delighted to partner with Rdentify in offering a holistic solution for operators.
“Combining AgeChecked’s cutting-edge age verification software with Rdentify’s live chat monitoring, our solution can ensure full compliance across every stage of the customer journey. We are committed to reducing gambling-related harm and helping operators obtain and maintain their regulatory compliance. We see innovative technological solutions such as those employed by Rdentify as being key in the fight against problem gambling.”
To find out more about the AgeChecked Player Vulnerability Monitoring solution please go to https://www.agechecked.com/player-vulnerability-monitoring/

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Pragmatic Play Updates a Hit Title in Floating Dragon Megaways Hold & Spin

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Pragmatic Play Updates a Hit Title in Floating Dragon Megaways Hold & Spin
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Pragmatic Play, a leading content provider to the iGaming industry, has upgraded one of its popular titles Floating Dragon with the release of Floating Dragon Megaways Hold & Spin.

This new version makes use of the popular Megaways mechanic and is played across six reels with up to 236,196 winning ways available. Familiar symbols will be returning including butterflies, peacocks and ships that are joined by a wild which substitutes all other symbols except the free spin awarding scatters and coins.

There are also three rows above the game board which move independently from the main game and can be locked or unlocked randomly each spin. The topmost row contains wilds with the two subsequent containing additional base game symbols allowing for wins to be more easily created.

Landing three or more scatters awards the free spins round which adds a collection symbol to the reels. When landed, this collects all instances of an instant cash prize and is added to an incrementally increasing meter with every four collection symbols unlocking 10 spins and an additional game multiplier.

Similarly, landing three or more coins triggers the Hold and Spin round with three respins being awarded in which to collect additional coins and big win awarding diamonds. Each coin landed resets the three spins allowing for additional opportunities to win.

The launch of Floating Dragon Megaways Hold & Spin follows hit games like Wild Hop & Drop, Crown of Fire and Book of Golden Sands, which reside amongst a collection of over 250 titles in Pragmatic Play’s award-winning games portfolio.

Irina Cornides, Chief Operating Officer at Pragmatic Play, said: “Augmenting one of our most popular titles of 2021 and adding Megaways, locking and unlocking reels and two bonus rounds has positioned Floating Dragon Megaways Hold & Spin to be as adored as highly as the original release.

“The title not only offers new exciting features but is influenced heavily by its predecessor creating a title that will appeal to both new and existing fans of the franchise.”

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PAGCOR brings immediate relief assistance to ‘Karding’ victims in Bulacan

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PAGCOR brings immediate relief assistance to ‘Karding’ victims in Bulacan
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BARELY two days after super typhoon Karding barreled through several cities and provinces in Luzon, the Philippine Amusement and Gaming Corporation (PAGCOR) wasted no time in delivering relief aid to thousands of affected families in three towns in Bulacan.

PAGCOR distributed 1,500 food relief items to the typhoon victims in the municipalities of Malolos, San Miguel and Calumpit, which were severely flooded after hours of incessant rains inundated the towns’ low-lying areas and prompted local officials to implement emergency evacuation.

The state-run gaming firm immediately conducted relief activities in Bulacan following reports that the province was among the areas that suffered the brunt of the destruction brought by the typhoon. The flash-flooding in San Miguel, in particular, resulted to the death of five rescue workers when a wall collapsed on them at the height of the storm’s onslaught.

According to Bulacan Provincial Social Welfare Officer Rowena Tiongson, they performed preemptive evacuation procedures in communities that were in constant danger of heavy flooding to ensure the safety of the residents.

“Ang bayan ng San Miguel ang pinakaapektado nitong nagdaang bagyo, at sa ngayon ay mayroon kaming 88 evacuation centers kung saan pansamantalang nanunuluyan ang mahigit isang libong pamilya matapos kaming magsagawa ng preemptive evacuation,” Tiongson said.

In Calumpit, a town that is perennially facing the problem of severe flooding during the rainy season and in events of water spills from nearby reservation dams, Barangay Sapang Bayan village chief Roberto Lucas was thankful that their community only suffered minimal damage from the typhoon.

PAGCOR is set to deliver relief aid to more areas in Luzon severely affected by the typhoon in the coming days. #

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DAZN ACCELERATES GLOBAL GROWTH MOMENTUM WITH ACQUISITION OF ELEVEN GROUP BUSINESSES

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DAZN ACCELERATES GLOBAL GROWTH MOMENTUM WITH ACQUISITION OF ELEVEN GROUP BUSINESSES
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DAZN Group, a leading global sports platform, has today announced an agreement to acquire the ELEVEN Group’s global sports media businesses. The deal expands DAZN’s capabilities in the live sports streaming sector and establishes DAZN as a global leader in this rapidly evolving space. The benefits are threefold.

New and expanded territories. The transaction, when completed, will propel DAZN to become the broadcaster of top football leagues in Portugal and Belgium, two enthusiastic European footballing nations. ELEVEN Group’s businesses will also complement DAZN’s existing market-leading positions in Italy, DACH and Spain, where DAZN holds top tier domestic football rights. ELEVEN also has a presence in Taiwan and other Southeast Asian markets, giving DAZN a greater foothold in the region where it has a market leading business in Japan.

This geographical expansion gives DAZN access to new audiences as it builds out its global platform and becomes a one-stop shop for everything a sports fan wants – a place for them to access the largest library of live and on-demand content, analysis, highlights, merchandise, ticketing, gaming, and betting. It strengthens the business and drives economies of scale.

New revenue stream in social media. The acquisition of Team Whistle, the ELEVEN-owned media business, will enable DAZN to reach younger audiences, diversify and expand its fan engagement capabilities, and maximise the value of DAZN’s rights portfolio. Team Whistle is ranked within the top ten US media sports properties on ComScore with over 700 million followers across its channels, and a growing distribution network that generates around five billion views per month across social platforms. Combining the complementary business of Team Whistle with DAZN’s content rights creates a powerful proposition.

Expanded football rights. The acquisition cements DAZN as a global home of football through the integration of ELEVENsports.com and the 40,000 games it streams each year. Through a strategic relationship, ELEVEN plays a key role in FIFA’s OTT service FIFA+, supporting the production, delivery, and distribution of live games from over 90 FIFA Member Associations. Of note, combined, the companies will create the world’s biggest portfolio of women’s football content. ELEVEN boasts women’s content drawn from across six confederations, adding to DAZN’s impressive roster of UEFA Women’s Champions League, Liga F in Spain, the English FA Women’s Super League and the Women’s FA Cup, and Japanese WE League, among others.

The deal introduces a growing c.$300m a year to DAZN Group’s revenues.

Shay Segev, CEO, DAZN Group, said: “The acquisition adds scale to our business. It is a big step forward in our mission to be the leading global sports platform. I have a great deal of respect for what Andrea, Marc and the team have achieved and look forward to working with them as we further expand our ambitions. Together we form the strongest and most credible management team in the sector. DAZN has invested in building a revolutionary digital sports platform, where fans can enjoy the full range of interactive sport entertainment. We are looking forward to expanding these capabilities to new markets as well as leveraging ELEVEN’s capabilities in DAZN.”

Marc Watson, CEO Eleven Group, said: “We see DAZN as the future of digital sports broadcasting and the ideal home for ELEVEN. Sport is global entertainment and joining with DAZN will be transformative, allowing us to access greater economies of scale and a global platform for our talented team. We couldn’t be more excited about this deal, and I’m really looking forward to working with Shay and the team at DAZN.”

Kevin Mayer, DAZN Chairman, said: “This deal marks an acceleration of our strategy to diversify our offerings and leverage our fantastic sports properties and our platform into new markets and business models. Team Whistle is a growing business that has a proven track record in monetising short form content. It will be hugely valuable to DAZN as we look to generate the maximum value from our enviable rights portfolio, creating new formats of content to reach new audiences and generate powerful incremental revenue streams. We look forward to welcoming all our new colleagues.”

Andrea Radrizzani, ELEVEN Founder & Chairman and Owner of Leeds United, said: “We have developed a successful sports media company in the last six years with ELEVEN, and we’re delighted that this journey continues. The merger will provide greater opportunities as a group to continue to build a global destination for sports fans, which was our mission from day one.”

Upon completion of the deal, Andrea Radrizzani, ELEVEN founder, will join DAZN’s board as an executive director, and will support the DAZN Group’s business development.

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