Latest News
Microgaming salutes organisations like Gordon Moody, Betknowmore, Anonymind and Motiv8
Leading online gaming software provider Microgaming is rallying behind Safer Gambling Week (October 17 to 23).
The industry-led event aims to stimulate conversation around safer gambling, while driving awareness of tools and resources that are available to people who believe they may have a problem.
As a leading provider of online gambling platform software, Microgaming takes its responsibility to ensuring players have access to such resources very seriously.
Through its corporate responsibility arm PlayItForward, it backs several organisations and charities that provide support and assistance to people who have experienced gambling harm.
These include the Gordon Moody, the UK’s number-one charity dedicated to providing support and treatment for gambling addiction. The charity aims to help people reclaim and rebuild their lives through recovery in a safe, supported environment.
PlayItForward recently helped Gordon Moody to create a comfort fund for affected others, as well as donating towards the purchase of new furniture to help treat more people.
PlayItForward also recently donated to digital mental health treatment service Anonymind, funding treatment and therapy courses for individuals struggling with gambling addiction.
Meanwhile, a financial contribution to Betknowmore UK, a leading provider of gambling support and training services, helped the group undertake valuable new research into support systems for women. This has led to a new gender specific support service for women called New Beginnings.
PlayItForward has also helped to fund treatment and provide a comfort fund for service users of Motiv8, an Isle of Man based charity offering addiction counselling.
Andy Clucas, Microgaming CEO, said: “Responsible gaming has always been a key focus for Microgaming. Safer Gambling Week offers us the perfect chance to highlight Responsible Gaming charities who do amazing work in the field of problem gambling treatment and research. Importantly, people who may be struggling with gambling issues need to know there are lots of organisations who can offer support and help them regain control of their lives.”
Rob Mabbett, Director of External Engagement at Gordon Moody, said: “Having a family member in treatment for gambling addiction can add extra pressure to the lives of their families. PlayItForward donations from Microgaming help our Comfort Fund bring respite to our service users’ families. From days out for their children to birthday or Christmas cards or presents, the Comfort Fund assists families to find peace of mind while their loved ones access therapy for problem gambling.”
Andy Atha, COO, Anonymind, said: “The PlayItForward donation provided earlier this year has led to several individuals being provided with convenient, effective digital treatment directly from a psychologist at their time of need. Gambling harm affects people in many different ways mentally, physically and financially and without donations like this, we would not be able to continue offering the most effective treatment to those individuals who need urgent help.”
Matt Smith, Head of External Affairs Betknowmore UK, said “The collaboration with Microgaming PlayItForward has enabled us to undertake research which highlighted the challenges that face women who want to access help and support for their gambling issues. In response, we have launched a new service called New Beginnings, which is a peer-led support programme. We have found that when engaging in groups women generally find them to be life-changing, giving them confidence, friendships, role models and tools to help them manage their recoveries.”
Latest News
Casino Guru’s Complaint Resolution Center Leads Industry in 2023
Casino Guru’s Complaint Resolution Center leads industry in 2023, saving players over $11 million
Casino Guru’s Complaint Resolution Center continues to set the standard for excellence in the online gambling industry, achieving remarkable milestones in 2023 and reaffirming its commitment to player advocacy and fair gaming practices.
In the past year alone, the Complaint Resolution Center received over 14,000 complaints from players worldwide, a testament to its reputation as a trusted platform for addressing player concerns. Of these, over 12,000 were accepted, underscoring the Complaint Resolution Center’s dedication to providing a voice for players and addressing their grievances. Throughout the year, Casino Guru’s team successfully resolved 3,428 complaints, resulting in an astounding USD$11,279,425 in saved funds for players. This achievement reflects the Complaint Resolution Center’s unwavering commitment to securing favorable outcomes for players and ensuring a fair and transparent gaming environment.
Notably, Casino Guru’s Complaint Resolution Center stands out from its competitors such as AskGamblers by accepting almost all complaints received; a significant difference that underscores Casino Guru’s dedication to prioritizing player concerns and advocating on their behalf. By comparison, AskGamblers reported saving USD$9,031,914 for players with 3,565 accepted complaints while Casino Guru’s comprehensive approach led to saving USD$11,279,425 with 12,161 complaints accepted for resolution.
Aside from monetary savings, the Complaint Resolution Center also boasts other significant achievements. With an average resolution time of 17 days and the fastest resolution completed in just 48 minutes, Casino Guru demonstrates efficiency and responsiveness in addressing player concerns. Additionally, the Complaint Resolution Center resolved the longest open complaint, active for 287 days, showcasing its commitment to seeing cases through to a satisfactory resolution. Moreover, the Complaint Resolution Center successfully resolved the complaint with the highest value, amounting to USD$1.99 million, further highlighting its dedication to addressing all levels of player grievances.
Petronela Kontos, Complaints Team Lead at Casino Guru, commented on the Center’s achievements: “We are proud to lead the industry in providing a platform where players can voice their concerns and seek resolution. Our commitment to fairness and transparency drives us to continually improve and deliver exceptional results for players worldwide.”
In addition to its outstanding performance in 2023, Casino Guru’s Complaint Resolution Center has achieved significant milestones over its lifetime. With over 37,000 complaints received and more than $25 million recovered for players, the Complaint Resolution Center has become a trusted resource for players seeking resolution to their issues.
As the Complaint Resolution Center continues its mission of empowering players and advocating for fairness within the online gambling industry, it remains dedicated to providing exceptional service and ensuring that players’ voices are heard and their concerns addressed with integrity and transparency.
Latest News
Evoplay strikes distribution agreement with Light & Wonder
Evoplay, the award-winning game development studio, has leveraged its position across Europe by taking its portfolio live with Light & Wonder’s leading aggregation platform.
Through this latest launch, over 100 of the provider’s dynamic titles will be made available on Light & Wonder’s global operator network including its Penalty Shoot-out instant game as well as top-performing slots The Greatest Catch Bonus Buy and Hot Triple Sevens.
The integration will see Evoplay boost its presence across a plethora of territories in Europe, including MGA-regulated markets, Italy, Portugal, the Balkans and the Baltics, where Light & Wonder’s platform is a top choice for tier-one operators.
Evoplay’s latest agreement underscores its commitment to becoming a leading supplier across Europe and follows significant commercial expansion in several key markets.
Ihor Zarechnyi, CBDO at Evoplay, said: “Evoplay’s latest landmark deal serves as a testament to the power of our dynamic portfolio. As we continue to excel across markets worldwide, we are delighted that Light & Wonder recognised the quality of our games and took them live on its platform.
“Light & Wonder has a vast market reach, which allows us to greatly expand our footing in Europe. Additionally, once we obtain the Canadian licence, we look forward to introducing our innovative content to an even wider audience of players.”
James Bustin, Commercial Director at Light & Wonder, added: “Thanks to its commitment to differentiation, Evoplay’s offering has proven to captivate players across Europe and we anticipate its games will perform just as well with our operator network.
“Forging new content agreements with suppliers such as Evoplay allows us to continue delivering fresh and exciting experiences to the market whilst elevating studios to an even bigger reach.”
Latest News
The MAC Europe Partner Marketing Conference is back!
Top market experts, over 2,500 participants, pre- and after-parties until the morning, with an unlimited bar, hookahs, and a headliner that you definitely know.
When? May 30-31, 2024 in Yerevan.
Register now to take advantage of a 30% discount for early buyers.
The conference has everything for those who already earn or want to earn from traffic, and, of course, for those looking for profitable partnership opportunities!
Our guests:
– Partners
– Money makers
– Marketers
– Webmasters
– Online entrepreneurs
– Info-businessmen
– Direct advertisers
– Crypto enthusiasts
– Everyone who wants to learn how to earn from traffic
You can expect:
– Sports tournaments for webmasters
– Business meetings
– Stylish private parties
– Dinners from sponsors and event partners
– Not to mention the grand after-party
Join us and let’s make this conference an unforgettable experience!The main rule of our events is grand scale!
The main rule of our parties is grand scale! If it’s an Afterparty, it’s a huge event with 1500+ participants, and if it’s a headliner, it’s someone recognized by GQ as “Man of the Year”, topping the charts for many years 😉
And the conference is packed with surprises! For example, you’ll meet a real monk for the absolution of affiliate sins.
There will be an unlimited bar and hookah, along with snacks, during networking with industry leaders from around the globe.
Of course, there are two dance floors – one for techno enthusiasts.
Don’t forget about the pre-party the night before the conference (May 29 at 8pm). Meet the right people before anyone else!
Of course, there will also be numerous private parties hosted by friends and sponsors, including a closed pre-party from the legendary affiliate marketing expert, Eugene Ivanov.
⚠️ WARNING: Our parties set the bar high, and after MAC, regular gatherings will not be as impressive (of course).
Let’s take a look at what happened at MAC’21:
🔥 At MAC, you can expect the largest exhibition in Europe with over 100 companies:
– Leading affiliate networks
– Media buying teams
– Traffic sources
– Advertisers
– Services
– Crypto specialists.
Participation in the conference provides an opportunity to network with key market players and gain up-to-date insights into emerging trends and internet marketing approaches.
You have the chance to step-by-step explore the niche and achieve personal success thanks to presentations, networking with practicing partners, media buying managers, influencers, and market experts.
The conference speakers include affiliate specialists, heads and owners of media buying teams, opinion leaders, and market experts.
Van Oakes – the founder and CEO of a successful e-commerce company with a seven-figure annual income.
KJ Rocker – an internet marketer and business owner, CEO of “05 Media Ltd.”
Sergey Ovseenko – the owner of an iOS app development company.
Butch Hildebrand – Lifelong strategic thinker that uses personal and business networking as an eCommerce “broker” to grow multiple streams of revenue for clients ranging from startups to multiple 7-8 figure companies in online marketing
Due to popular demand, we will soon be increasing ticket prices. Please purchase tickets now at the best available price – with up to 30% off.
Tickets are on sale now!
Looking forward to seeing you at the conference,
The MAC’s Team.
-
Balkans7 days ago
Making a Bang in Bulgaria! Hacksaw Gaming goes live with Alphawin
-
eSports7 days ago
Copenhagen Major 2024 – Betting Overview
-
Compliance Updates7 days ago
IOC and UEFA host joint betting integrity workshop
-
Latest News7 days ago
Week 15/2024 slot games releases
-
Gaming7 days ago
Sortium Revolutionizing Video Game Development with Groundbreaking AI Tools Launch and $4 Million+ Funding Round
-
Compliance Updates4 days ago
Bet on Compliance: Navigating the Stakes with the UK’s Affordability Checks
-
Latest News7 days ago
Notice of Kambi Group Plc Annual General Meeting 2024
-
Industry News4 days ago
Real Dealer Studios: Offering a fresh spin on classic roulette