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Casino Guru Complaint Resolution Center celebrates 5 years of success and milestones

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Casino Guru Complaint Resolution Center celebrates 5 years of success and milestones
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Casino Guru’s Complaint Resolution Center marks its 5th anniversary, achieving significant milestones in its mission to protect players and resolve disputes across the online gambling industry. Since its inception in August 2019, the Center has transformed the landscape of player advocacy, with over 42,000 complaints published and more than $33 million USD recovered for players globally.
The Complaint Resolution Center was established with a clear vision—to serve as an independent platform where players could resolve issues with online casinos. Over the past five years, this vision has not only been realized but has exceeded expectations in every way.
Key Milestones
  1. First Resolved Complaint: August 2019, setting the foundation for future success.
  2. Published Complaints: Surpassing 42,000 complaints, with an average of 23 per day over the past five years. Remarkably, in the last two years, the average has doubled, and for the past 14 months, the number of published complaints has consistently exceeded 1,000 per month.
  3. Resolved Complaints: Over 12,000 complaints were successfully resolved, ensuring fair treatment for players and helping maintain accountability within the gambling industry.
  4. Monetary Impact: More than $33 million USD returned to players, averaging $18,072 USD daily.
  5. Team Growth: Starting with just two team members, the Center now boasts a dedicated team of 21 professionals, including 15 Resolvers and 6 First Response agents, ensuring swift and effective handling of complaints.
  6. Largest Resolved Complaint: A record-breaking resolution of $1.99 million USD, handled by Resolver Branislav B. in 2023, was achieved after two months of dedicated effort.
  7. Most Active Player: A player from Italy holds the record for the most submitted complaints, with an impressive 67 complaints.
Driving Change in the industry
The Complaint Resolution Center’s success reflects its commitment to improving transparency and fairness in the gambling industry. Its ability to mediate between players and casinos has set new standards for resolving disputes, making it a trusted ally for players worldwide.
The platform has witnessed exponential growth, both in the number of complaints submitted and in its operational capacity. Its impact is evident not only in the number of cases handled but also in the satisfaction of players, as evidenced by the more than 33 million USD in recovered funds.
“We are incredibly proud of what we’ve achieved over the past five years,” said Petronela Kontos, Complaints Team Lead, Casino Guru. “Our goal was always to provide a space where players could find justice, and today, we celebrate the countless success stories that prove we’ve made a real difference.”
With ongoing success, Casino Guru’s Complaint Resolution Center aims to continue leading the way in player protection and dispute resolution. The platform will continue to expand its team, enhance its technology, and forge partnerships that promote responsible gambling and ethical practices across the industry.

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Aristocrat Interactive iLottery Expands Footprint with the Kentucky Lottery Corporation

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Premium eInstant Games to Enter Kentucky Lottery Market, Enhancing Player Experience and Supporting State Initiatives

Aristocrat Interactive has signed a five-year contract with IGT Global Solutions Corporation (IGT) to supply its NeoGames Studio premium content to the Kentucky Lottery beginning in 2025.

To support this partnership, Aristocrat Interactive has developed an insights-driven launch strategy customized for the Kentucky market. Through an integration with IGT, Kentucky Lottery’s iLottery systems provider, Aristocrat Interactive will provide players with a curated mix of NeoGames Studio’s latest and most successful games. NeoGames Studio, Aristocrat Interactive’s in-house iLottery studio, has been creating award-winning eInstant games for more than 20 years and has been recognized for their artwork, animations, and consistent high performance in markets worldwide.

“The Kentucky Lottery is constantly looking for innovative ways to provide our players fun and exciting experiences in everything we do,” said Kentucky Lottery President and CEO Mary Harville. “This opportunity with Aristocrat Interactive will allow us to continue to engage our players and help us meet our mission to fund scholarships and grants for Kentucky college students and families all across the Commonwealth.”

“We are excited and proud to be able to bring our premium eInstant games to a large new market of players and are confident that this deal will be a win-win for all stakeholders,” said Chris Shaban, Managing Director of Aristocrat Interactive iLottery. “This collaboration is a further illustration of our commitment to providing innovative, engaging games that meet the needs of lottery customers, and to help the iLottery programs meet their goals, generating revenues for good causes.”

Since 1999, the Kentucky Lottery has funded more than $5 billion in scholarships and grants for education. This collaboration ensures they continue to thrive in this Kentucky Lottery mission.

Building upon recent deals with Georgia and Pennsylvania lotteries, this latest agreement reinforces Aristocrat Interactive’s growing impact in the U.S. iLottery industry, establishing its presence across eight U.S. lottery markets, including four leading per capita iLottery programs nationwide.

For more information on Aristocrat Interactive and Aristocrat Interactive iLottery, visit aristocratinteractive.com.

 

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FanDuel Casino Sponsors Free Tolls and Rides on December 18th, 2024

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FanDuel Casino teams up with the South Jersey Transportation Authority’s Atlantic City Expressway Pleasantville Toll Plaza, Port Authority of New York and New Jersey’s PATH Commuter Rail Systemwide and PA SEPTA Broad Street [B] Line to offer one day of free tolls and rides in New Jersey and Pennsylvania.

Today, FanDuel Group, the premier online gaming company in North America, announced the South Jersey Transportation Authority’s Atlantic City Expressway Pleasantville Toll Plaza, the Port Authority of New York and New Jersey’s PATH commuter rail systemwide and PA SEPTA will offer free tolls and rides on Wednesday, December 18, 2024.

In New Jersey, free tolls and rides will be given out through the South Jersey Transportation Authority’s Atlantic City Expressway Pleasantville Toll Plaza and throughout the PATH system. Pleasantville Tolls will be off from 12 am-11:59 pm ET. PATH rides systemwide will be free from 8:00 pm-11:00 pm ET. In Pennsylvania, SEPTA Broad Street [B] Line will offer free rides from 6:00 pm-12:00 am ET. You do not need to be a FanDuel Casino customer to engage in the free tolls and rides on December 18th.

“This exciting FanDuel Casino opportunity represents a continued investment by FanDuel in its casino brand and the opportunity to engage new and existing customers with content and experiences that excite customers,” says Daniele Phillips, Marketing Vice President. “As part of our ongoing brand campaign, we’re here to show people nothing beats the feeling of winning on FanDuel Casino. Though a lot of great feelings come close, like scoring a free ride or toll for the day.”

FanDuel Casino is a mobile gaming app that allows 21+ customers to play the most popular slot games, online blackjack games, table games, online baccarat and live dealer casino games right at players’ fingertips. Available in all 5 states where online casino is legal: New Jersey, Pennsylvania, Michigan, Connecticut and West Virginia.

 

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FBM Foundation donates ambulance to enhance Leupapo Inc.’s health services

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FBM Foundation has taken another impactful step in its journey to uplift communities, partnering with the Lorenzo U. Limketkai Foundation to deliver the first-ever emergency vehicle to Leupapo Inc. This donation represents a relevant improvement in health care services for countless families battling childhood cancer in Northern Mindanao.

Leupapo Inc., the Leukemia Patients and Parents Organization, was founded in 2016 by Reczel ‘Ondoy’ Clarabal, whose son’s leukemia diagnosis turned a personal struggle into a mission of compassion.

Over the years, Leupapo has evolved into a sanctuary, providing shelter and support to young patients and their families, many of whom travel long distances to receive treatment at the Northern Mindanao Medical Center. Despite humble beginnings, Leupapo Inc. has become a symbol of resilience and community care, welcoming hundreds of families navigating the immense challenges of childhood cancer.

A donation with a long-term impact on the life-saving efforts of Leupapo Inc.

On December 4, in collaboration with the Limketkai Foundation, the FBM Foundation has donated an ambulance to meet Leupapo’s daily transportation needs. This marks the FBM Foundation’s first-ever emergency vehicle donation — a new type of significant contribution to the project’s ongoing commitment to community welfare.

The ambulance will ensure swift and reliable transportation for young cancer patients, granting them timely access to medical care and alleviating the burden on their families. More than a logistical solution, the vehicle is a life-saving medical care — a tangible representation of both foundations’ shared dedication to practical and meaningful support.

“The FBM Foundation fosters positive change in society through various initiatives, and this emergency vehicle donation is one more relevant chapter to add to the organization’s legacy. By addressing critical healthcare access needs, this partnership demonstrates the Foundation’s commitment to creating meaningful and lasting impact”, mentioned Pepe Costa, FBM Foundation’s Representative in the Philippines.

Besides the vehicle donation, the Limketkai Foundation made another generous contribution by donating a parcel of land to Leupapo Inc. This land donation opens new doors for the organization to expand its reach and resources, further advancing its mission of supporting families affected by childhood cancer.

Adding a heartwarming touch to the event, a feeding program was also organized for 100 children under Leupapo’s care. This initiative, supported by FBM Foundation volunteers, exemplifies the spirit of compassion and care at the core of this partnership.

The collaboration between the FBM Foundation and the Limketkai Foundation highlights the transformative potential of collaboration in addressing pressing social challenges. Together, the two social projects strengthened Leupapo’s ability to serve families, bringing renewed hope to those navigating the difficult journey of childhood cancer.

This milestone reflects the FBM Foundation’s continuous commitment to improving the community’s well-being, touching lives and transforming futures one initiative at a time.

 

 

 

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