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Jetbull sharpens customer support with Enteractive deal

George Miller

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Jetbull sharpens customer support with Enteractive deal
Reading Time: 2 minutes

Operator goes live with tailored retention service

 

Malta, Wednesday 16th May 2018: Leading player retention solution provider, Enteractive, has struck a partnership with Jetbull to provide its Customer Support service that targets German, Austrian, Swiss, Finnish and Swedish markets.

Under the agreement, the sports betting and casino site has outsourced its email, live chat and social media support to Enteractive, with all functions now available 24/7 to its customer base.

As part of the solution, the support is available in native languages and provides licence reporting requirements, such as flagging vulnerable users.

Fully compliant with Global Gaming Guidance Group guidelines, Enteractive’s staff focus their guidance based on the operator’s brand, culture and demographics.

The tailored service is designed to improve the relationship between the operator and its active player base with quality customer support, leading to increased loyalty.

Jetbull, which launched in 2007 and is licensed under UK, DK, MGA and Curaco, is a fast-growing operator and the biggest online casino with over 2000 games available. On top of casino games, Jetbull offers a wide range of sports betting markets to its portfolio.

Enteractive CEO Mikael Hansson said: Partnering with Jetbull is a significant agreement for us and we’re thrilled to be working alongside them.

By handling all inbound communications with their players throughout the day with quality support, we’ll be able to improve loyalty and the lifetime value of players for the operator.

“As part of our service, Enteractive support staff have undergone thorough training to understand Jetbull’s brand, culture and demographics, ensuring the operator can focus on other areas of the business.”

Viorel Stan, CEO at Jetbull, added:We’re thrilled to have secured Enteractive’s Customer Support service and have been really impressed with the early results of their engagement with our players.

Providing excellent support to our players is a high priority for us and with the help of Enteractive who are highly skilled in this area, we are very confident it will lead to improved loyalty of customers.”

 

About Enteractive:
Enteractive is a leading provider of player retention solutions for the iGaming industry. Co-founded in 2008 by CEO Mikael Hansson, the company’s Player Reactivation Services help operators return churned players back to action, while its Player Support Offering makes sure active players stay on board. Enteractive received its Responsible Gaming accreditation from the Global Gaming Guidance Group and is committed to supporting and augmenting the responsible gaming policies of its operator clients. This includes promoting the awareness of problem gambling, as well as improving prevention, intervention, and treatment. Their clients within betting and gaming include leading names such as Betsson Group and Gaming Innovation Group. For more information on our, please contact Andrew Foster at andrew.foster@enteractive.se

George Miller (Gyorgy Molnar) started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Press Releases

Betsoft Gaming Partners with Casino Superlines

George Miller

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Betsoft Gaming Partners with Casino Superlines
Reading Time: 2 minutes

Following a new partnership agreement, Betsoft Gaming will provide a selection of slot games to growing brand Casino Superlines.

The agreement covers an extensive range of RNG titles that have been approved for key regulated markets – including many from the perennially popular Slots3TM series.

Launched in April 2017, Superlines is a brand of Equinox Dynamic; its sister casinos Nordicasino, Africasino, and Spintropolis are also Betsoft customers.  Built around a generous bonus structure and access to 24/7 multilingual support, Superlines has, in the space of just twelve months, emerged as a popular destination for players throughout Europe and in the Nordic countries.

With the promise of VIP support, the biggest names in slots, and a strong promotional calendar, Superlines has attracted an extremely loyal and varied audience in a very short time,” explained Miguel Micallef, Account Manager at Betsoft.  “To keep all kinds of players engaged, and to offer something new to everyone, every visit, Superlines now needs to acquire and promote a portfolio of high-quality games from industry-leading brands.  Betsoft are pleased to be able to offer the right mix of quality and variety to meet the needs of their discerning player base.

The partnership arrangement also provides a path for new Betsoft games to be quickly and easily integrated to the Superlines platform.  Key titles will be prominently advertised as part of the brand’s player acquisition strategy, as Chief Marketing Office Arik Weiss explained:

Casino Superlines is a successful new brand: it has achieved wide exposure and attracted a lot of loyal players since its launch.  Those players see the Betsoft logo as a seal of quality, so by promoting Betsoft games in premium positions, we will be able to attract more of them to the best new titles, as well ensuring that we deliver a top-class gaming experience at every turn.

About Betsoft Gaming:
Betsoft Gaming develops innovative casino games for desktop and mobile.  Its portfolio of more than 190 RNG titles reaches players through partnerships with many of the iGaming industry’s leading operators.  Under the SLOTS3TM banner, Betsoft is elevating players’ expectations; these cinematic, true-3D slots blend rapid, gratifying gameplay with an audio-visual excellence more typical of movies and videogames.

An early entrant to mobile gaming, Betsoft launched the ToGoTM collection in 2012.  More recently, Betsoft revealed the ShiftTM environment, which supports truly cross-platform development at the same time as increasing performance, drastically reducing file size and streamlining integration.

Casino Manager, Betsoft’s comprehensive back-office platform, rolls reporting, management, marketing, promotion, and administration into a single compelling package.
Betsoft is headquartered and licensed to operate in Malta, and holds an additional license in Curacao.  Contact sales@betsoft.com or visit www.betsoft.com for general information and enquiries.

 

Source: Betsoft

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Press Releases

New Video Slot Red Rake Gaming: JUDGES RULE THE SHOW!

George Miller

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New Video Slot Red Rake Gaming: JUDGES RULE THE SHOW
Reading Time: 2 minutes

The Valencian gaming company Red Rake Gaming surprises everyone with the launch of a new video slot machine with 3D graphics

 

“Judges rule the Show!” is coming to Red Rake Gaming. 3,2,1…Let the show begin!
Very special judges take control in this fun and lively video slot with 5×3 reels based on the programs with the highest audiences of all time where music and talent take centre stage. ‘Let’s go!!!

A microphone, a statuette, “Seven” symbols that shine like diamonds and 4 spectacular judges with their 4 buzzers form an explosive cocktail of prizes in every spin. And as if that wasn´t enough, through its “Judges rule the Show!” mechanics, each of the judges surprises the player with an incredible animation in 3D that leads to the function “ Sticky Wilds Judge Respin ”, thus offering more and more prizes. OhYeahhh!

Once again we can see in this new video slot that the work of the team of developers, illustrators and animators at the company Red Rake Gaming has really paid close attention to each and every detail in order to reflect realism and perfection in each symbol and animation. The result is truly marvellous. This is quality work at the highest level that has been the hallmark of this young and outstanding Valencian company since the outset.

 

About Red Rake Gaming:
Red Rake Gaming is a premium casino games developer which supplies its games to social and real money operators. Red Rake current portfolio contains +60 slots and +10 videobingos of top graphical and sound quality with unique and well balanced mathematics. Its content is certified for the Spanish and Italian regulated markets and the company plans to expand to several other jurisdictions during 2018. Red Rake’s games and RNG have been audited by several prestigious independent testing houses and are featured by a number of licensed operators.
For further information on the company, please visit: www.redrakegaming.com

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LeoVegas Press Releases

LeoVegas concludes partnership with Frank Andersson

George Miller

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LeoVegas concludes partnership with Frank Andersson
Reading Time: 1 minute

22, May, 2018 – LeoVegas has decided to conclude its partnership with brand ambassador Frank Andersson.

The partnership is being concluded in connection with the recent launch by LeoVegas of a new communication concept that is based on several brand ambassadors.

“We thank Frank for the years he has helped profile LeoVegas in Sweden. He has been a contributing factor behind LeoVegas’ strong growth in the Swedish market. LeoVegas has entered a new phase with several brands and greater breadth with more product categories. After a long and successful cooperation with Frank, it is now time to take the next step,” comments Gustaf Hagman, CEO of LeoVegas.

“I have concepts and ideas for developing my own games and want to focus more on this, so that will be the next step for me,” says Frank Andersson. “I had some great years with LeoVegas and want to thank LeoVegas for believing in me. We had a great time working together!”

 

About the LeoVegas mobile gaming group:

LeoVegas’ passion is “Leading the way into the mobile future”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting, and operates two global and scalable brands – LeoVegas and Royal Panda – as well as a local, multibrand operator collectively referred to as Rocket X. The company’s shares are listed on Nasdaq Stockholm. For more about LeoVegas, visit www.leovegasgroup.com.

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