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Jetbull sharpens customer support with Enteractive deal

George Miller

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Jetbull sharpens customer support with Enteractive deal
Reading Time: 2 minutes

Operator goes live with tailored retention service

 

Malta, Wednesday 16th May 2018: Leading player retention solution provider, Enteractive, has struck a partnership with Jetbull to provide its Customer Support service that targets German, Austrian, Swiss, Finnish and Swedish markets.

Under the agreement, the sports betting and casino site has outsourced its email, live chat and social media support to Enteractive, with all functions now available 24/7 to its customer base.

As part of the solution, the support is available in native languages and provides licence reporting requirements, such as flagging vulnerable users.

Fully compliant with Global Gaming Guidance Group guidelines, Enteractive’s staff focus their guidance based on the operator’s brand, culture and demographics.

The tailored service is designed to improve the relationship between the operator and its active player base with quality customer support, leading to increased loyalty.

Jetbull, which launched in 2007 and is licensed under UK, DK, MGA and Curaco, is a fast-growing operator and the biggest online casino with over 2000 games available. On top of casino games, Jetbull offers a wide range of sports betting markets to its portfolio.

Enteractive CEO Mikael Hansson said: Partnering with Jetbull is a significant agreement for us and we’re thrilled to be working alongside them.

By handling all inbound communications with their players throughout the day with quality support, we’ll be able to improve loyalty and the lifetime value of players for the operator.

“As part of our service, Enteractive support staff have undergone thorough training to understand Jetbull’s brand, culture and demographics, ensuring the operator can focus on other areas of the business.”

Viorel Stan, CEO at Jetbull, added:We’re thrilled to have secured Enteractive’s Customer Support service and have been really impressed with the early results of their engagement with our players.

Providing excellent support to our players is a high priority for us and with the help of Enteractive who are highly skilled in this area, we are very confident it will lead to improved loyalty of customers.”

 

About Enteractive:
Enteractive is a leading provider of player retention solutions for the iGaming industry. Co-founded in 2008 by CEO Mikael Hansson, the company’s Player Reactivation Services help operators return churned players back to action, while its Player Support Offering makes sure active players stay on board. Enteractive received its Responsible Gaming accreditation from the Global Gaming Guidance Group and is committed to supporting and augmenting the responsible gaming policies of its operator clients. This includes promoting the awareness of problem gambling, as well as improving prevention, intervention, and treatment. Their clients within betting and gaming include leading names such as Betsson Group and Gaming Innovation Group. For more information on our, please contact Andrew Foster at andrew.foster@enteractive.se

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Industry News

Paf adopts Swish for faster customer transactions in Sweden

George Miller

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Paf adopts Swish for faster customer transactions in Sweden
Reading Time: 1 minute

 

Paf adopts the popular payment method Swish used by 6.7 million Swedes. In the first month of the newly-regulated Swedish gaming market Paf has adopted what is said to be the fastest payment method available in Sweden.

Swish uses mobile telephone numbers to make transfers and is currently used by around 6.7 million Swedes and 180,000 business.

Paf CEO Christer Fahlstedt says: “Swish is without doubt the favourite way for Swedes to transfer money. Our site already offers Swedish players games they can’t get anywhere else. And now our Paf gaming account also offers the speediest payments available. We fully expect the strong growth we experienced in Sweden in 2018 to continue.”

Paf has been operating online in Sweden for 18 years and was granted the maximum possible 5 year licence for the newly-regulated market beginning 1 January 2019.

 

 

About Paf:

Paf is a Nordic gaming company founded on Åland in 1966 to generate profit for the benefit of society. We were one of the very first gaming companies to go online in 1999. Many of our games on Paf.com are exclusive to Paf and developed by our in-house Games Studio. We are an award-winning industry leader in responsible gaming. Our physical gaming operations include over 30 cruise ships criss-crossing the Baltic and North Seas.

Paf has roughly 400 employees representing over 30 nationalities. Our offices are located on Åland, in Helsinki, Stockholm, Riga, Tallinn, Oslo, Norrköping and Madrid. Paf (Ålands Penningautomatförening) is licensed and controlled by the Government of Åland.

In 2017, the Paf Group had a total revenue of 116.5 million euros and a profit of 29.4 million euros.

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Baltics

Lolita Sumskaite (Head of Unit at Ministry of Finance, Lithuania) to speak at MARE BALTICUM Gaming Summit 2

Zoltan Tundik

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Reading Time: 2 minutes

 

Leading industry expert responsible for designing the national gambling policy in Lithuania through legislation for more than 17 years, set to join the “Gambling Industry in Lithuania” (Compliance Panel Discussion) at the second edition of the most important gambling industry conference in the Baltic and Scandinavian region.

We are honoured to announce that Ms Lolita Sumskaite will represent the Ministry of Finance of the Republic of Lithuania at MARE BALTICUM – The Baltic and Scandinavian Gaming Summit 2019, which will take place on 9 May 2019 at Radisson Blu Royal Astorija Hotel.

Lolita Šumskaitė is working for the Ministry of Finance of the Republic of Lithuania and was responsible for designing the national gambling policy in Lithuania through legislation for more than 17 years. She was the main author of the first Law on Gambling, which was adopted in 2001. Lolita is a member of EC Expert Group of Gambling Services.

Since 2010, her responsibilities also include insurance – designing insurance policy through legislation and her main responsibility is to implement EU regulation into national legislation.

Starting 2013, she is responsible for anti-money laundering acts – following and participating in the negotiations in the EU Council on the text of Anti Money Laundering Directive, preparing LT positions. Lolita was Chair of the EU Council’s Working Party discussing fourth Anti Money Laundering Directive during LT Presidency of the EC.

MARE BALTICUM – The Baltic and Scandinavian Gaming Summit will once again bring together the leading companies in the Baltic and Scandinavian region for a full day of quality learning and networking with local regulators and industry experts.

You can find more details about the Agenda here or you can register here!

Browse the official event website here: www.marebalticumgaming.com

You can view the photo gallery from the inaugural event on the following this link.

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Industry News

Zitro Video Bingo arrives in Monte-Carlo

George Miller

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Zitro Video Bingo arrives in Monte-Carlo
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Zitro has installed its Video Bingo machines in the emblematic Monegasque casino Café de Paris, operated by the prestigious Société des Bains de Mer (S.B.M), which also operates the legendary Casino de Monte-Carlo, as well as the other two gaming establishments of the Principality of Monaco. It is the first time that this type of game, of which Zitro is a world leader, comes to the Principality.

Pascal Camia, Executive Vice-President of Gaming Operations, said: “Bingo video games are a distinct and innovative concept, and that is why we want to offer our customers this type of product, unknown until now in Monaco. We thought it was best to introduce video bingo in our operation in the hands of the largest specialist in the market in this type of machines. We are convinced that, thanks to the Zitro video bingo, our customers will find new experiences, excitement and entertainment”.

For her part, Nadège Teyssedre, Regional Director for EMEA, said: “At Zitro, we are enormously grateful to the Casino Café de Paris for its commitment to our product, totally unknown in this market. We are convinced that the expectations deposited in our video bingo will be exceeded, and we trust that this will help us in future to have a growing presence of our products in the casinos of Monte-Carlo S.B.M., a casino operator of reference in Europe and around the world.”

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