Press Releases

EROGamb call for empowered consciousness over restriction ahead of iGB Live!

Published

6 years ago

July 12, 2018

George Miller

EROGamb call for empowered consciousness over restriction ahead of iGB Live!

Raian Ali, Associate Professor in Computing and Informatics at Bournemouth University and leader of the EROGamb project

Reading Time: 3 minutes

“Measures like the £2 FOBT maximum stake would not be needed if gamblers are well-informed and well-equipped to control their gambling independently,” is how Raian Ali, Associate Professor in Computing and Informatics at Bournemouth University, UK, sees the future of responsible gambling ahead of his presentation at iGB Live! HQ (17th – 20th July 2018) at the Amsterdam RAI.

The EROGamb project, led by Raian, and funded jointly by GambleAware and Bournemouth University, develops software and research facilities to retrieve the online gambling behaviour data of subscribed gamblers iteratively. It uses this data to help them see their gambling behaviour in various forms and modalities, inform their decisions and aid them to regulate their gambling. It enables them to nominate mentors to look at the data and enables the mentor to design messages and graphs to send to them and also get their feedback on it.

Discussing the need for empowered awareness and fair sharing of gambling data, Raian said: “Our project is titled Empowering Responsible Online Gambling with Predictive, Real-time, Persuasive and Interactive Intervention, and the key here is to use the Application Programming Interfaces (API’s) of online gambling operators and provide the data to responsible gambling services and their surrogate software in real-time.

“There is a general view that gambling is a loosely regulated industry and with the rise in online gambling, challenges in regulating other involved disciplines such as artificial intelligence, typically used for profiling users and marketing, and security, typically involved for data protection and authentication, would add yet additional complexity. The maximum stake cut to £2 would be only a quick fix as workarounds by gamblers would always be possible. We would expect further restrictions of this kind in the future, which may make the gambling experience cumbersome to all. To avoid further restrictive measures of this kind, the gambling industry would need to restore, perhaps build, a more positive image by taking more proactive approaches; mainly in the transparency to gamblers and offering them measures and tools to be more in control of their gambling behaviour. In the end, measures like the £2 maximum would not be needed if gamblers are well-informed and well-equipped to control their gambling independently.”

The project was crowned the winner at ICE Research Exchange event, organised in collaboration with UNLV International Gaming Institute and Director of Research, Dr Brett Abarbanel, earlier this year by an audience of industry thought leaders. The upcoming presentation at iGB Live! HQ will include a new focus on a gamblers perception of the EROGamb technology following a recent study and taxonomy of gambling behaviour data, as well as lessons learned.

Raian explained: “There does not seem to be a magic solution for problematic and addictive behaviours unless the person involved is willing to change and participate in some self-regulation. However, this should not mean other parties involved in the gambling experience are exempted from practising their duty of care. Unlike the alcohol and tobacco industries, online and machine-based gambling has an unprecedented capability of tracking personal consumption and communicating data and information about it to gamblers and their surrogate counsellors and intelligent software. Most importantly, this can happen in a real-time fashion making their usage more potent in a timely and relevant manner. Technology can be designed to enable gamblers to define and customise their problem gambling triggers, perhaps with the help of an expert, so that they are then aided through the use of some interactive and persuasive technology mechanics to stay within the limit.”

“We advocate a fair share of this data for two objectives,” he continued. “Indeed, the GDPR would be a step in that direction in emphasising the rights related to automated decision making including profiling and the rights to data portability. These will allow gamblers to ask for their data and the way it is being used to profile them and, also, to stream this data to them and their authorised parties including responsible gambling personnel and software. A simple download of this data would be only a primitive right of gamblers, yet not available, and we are advocating real-time streaming of this data so that a timely decision can be taken by responsible gambling personnel, algorithms and applications.”

Raian Ali and the EROGamb Project team will be presenting the analysis from the recent study and the project as a whole at the iGB Live! HQ – Elevator session on Wednesday, July 18, 2018, from 11:40 to 12:00.

Latest News

Casino Guru’s Complaint Resolution Center Leads Industry in 2023

Published

6 hours ago

April 19, 2024

Alan Campbell

Reading Time: 2 minutes

Casino Guru’s Complaint Resolution Center leads industry in 2023, saving players over $11 million

Casino Guru’s Complaint Resolution Center continues to set the standard for excellence in the online gambling industry, achieving remarkable milestones in 2023 and reaffirming its commitment to player advocacy and fair gaming practices.

In the past year alone, the Complaint Resolution Center received over 14,000 complaints from players worldwide, a testament to its reputation as a trusted platform for addressing player concerns. Of these, over 12,000 were accepted, underscoring the Complaint Resolution Center’s dedication to providing a voice for players and addressing their grievances. Throughout the year, Casino Guru’s team successfully resolved 3,428 complaints, resulting in an astounding USD$11,279,425 in saved funds for players. This achievement reflects the Complaint Resolution Center’s unwavering commitment to securing favorable outcomes for players and ensuring a fair and transparent gaming environment.

Notably, Casino Guru’s Complaint Resolution Center stands out from its competitors such as AskGamblers by accepting almost all complaints received; a significant difference that underscores Casino Guru’s dedication to prioritizing player concerns and advocating on their behalf. By comparison, AskGamblers reported saving USD$9,031,914 for players with 3,565 accepted complaints while Casino Guru’s comprehensive approach led to saving USD$11,279,425 with 12,161 complaints accepted for resolution.

Aside from monetary savings, the Complaint Resolution Center also boasts other significant achievements. With an average resolution time of 17 days and the fastest resolution completed in just 48 minutes, Casino Guru demonstrates efficiency and responsiveness in addressing player concerns. Additionally, the Complaint Resolution Center resolved the longest open complaint, active for 287 days, showcasing its commitment to seeing cases through to a satisfactory resolution. Moreover, the Complaint Resolution Center successfully resolved the complaint with the highest value, amounting to USD$1.99 million, further highlighting its dedication to addressing all levels of player grievances.

Petronela Kontos, Complaints Team Lead at Casino Guru, commented on the Center’s achievements: “We are proud to lead the industry in providing a platform where players can voice their concerns and seek resolution. Our commitment to fairness and transparency drives us to continually improve and deliver exceptional results for players worldwide.”

In addition to its outstanding performance in 2023, Casino Guru’s Complaint Resolution Center has achieved significant milestones over its lifetime. With over 37,000 complaints received and more than $25 million recovered for players, the Complaint Resolution Center has become a trusted resource for players seeking resolution to their issues.

As the Complaint Resolution Center continues its mission of empowering players and advocating for fairness within the online gambling industry, it remains dedicated to providing exceptional service and ensuring that players’ voices are heard and their concerns addressed with integrity and transparency.

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Evoplay strikes distribution agreement with Light & Wonder

Published

7 hours ago

April 19, 2024

George Miller

Evoplay strikes distribution agreement with Light & Wonder

Reading Time: < 1 minute

Evoplay, the award-winning game development studio, has leveraged its position across Europe by taking its portfolio live with Light & Wonder’s leading aggregation platform.

Through this latest launch, over 100 of the provider’s dynamic titles will be made available on Light & Wonder’s global operator network including its Penalty Shoot-out instant game as well as top-performing slots The Greatest Catch Bonus Buy and Hot Triple Sevens.

The integration will see Evoplay boost its presence across a plethora of territories in Europe, including MGA-regulated markets, Italy, Portugal, the Balkans and the Baltics, where Light & Wonder’s platform is a top choice for tier-one operators.

Evoplay’s latest agreement underscores its commitment to becoming a leading supplier across Europe and follows significant commercial expansion in several key markets.

Ihor Zarechnyi, CBDO at Evoplay, said: “Evoplay’s latest landmark deal serves as a testament to the power of our dynamic portfolio. As we continue to excel across markets worldwide, we are delighted that Light & Wonder recognised the quality of our games and took them live on its platform.

“Light & Wonder has a vast market reach, which allows us to greatly expand our footing in Europe. Additionally, once we obtain the Canadian licence, we look forward to introducing our innovative content to an even wider audience of players.”

James Bustin, Commercial Director at Light & Wonder, added: “Thanks to its commitment to differentiation, Evoplay’s offering has proven to captivate players across Europe and we anticipate its games will perform just as well with our operator network.

“Forging new content agreements with suppliers such as Evoplay allows us to continue delivering fresh and exciting experiences to the market whilst elevating studios to an even bigger reach.”

Central Europe

Wazdan amplifies Swiss presence with Swiss4Win launch

Published

9 hours ago

April 19, 2024

George Miller

Wazdan amplifies Swiss presence with Swiss4Win launch

Reading Time: < 1 minute

Wazdan, the gain-focused developer behind some of the world’s most rewarding casino game experiences has further expanded in the regulated Swiss market, taking its games live with Swiss4Win.

The collaboration enhances Wazdan’s profile in the country with Swiss4Win’s leading online gambling platform revolutionising player experiences with the introduction of the studio’s exciting range of games.

As Wazdan continues to deliver the world’s most rewarding casino game experiences, this new partnership heralds a new era of entertainment. Players can look forward to a diverse selection of captivating slots designed to appeal to Swiss players.

In conjunction with this partnership, Swiss4Win unveils its new website, meticulously crafted to enhance user engagement. The platform boasts a cutting-edge SEO-oriented design, complemented by a sleek dark mode interface. With a heightened focus on slot providers, the website features a dedicated page showcasing premier gaming offerings.

Radka Bacheva, Head of Sales and Business Development at Wazdan, said: “We’re excited to join forces with swiss4win.ch to introduce our latest games to players worldwide. This collaboration represents a shared commitment to innovation and excellence in the iGaming industry.”

Paolo Sanvido, Chief Executive Officer at Casino Lugano and Swiss4Win, added: “Wazdan’s distinguished reputation stems from its exceptional graphics and innovative features, which have resonated with players globally. Its dedication to crafting enriching casino experiences offers players greater control over their gaming preferences and seamlessly aligns with our audience’s interests.”