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Caesars Entertainment Partners with IBM and Salesforce

Zoltan Tundik

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Caesars Entertainment Partners with IBM and Salesforce, Leveraging Technology to Deliver Transformative VIP Experiences

Hotel and gaming pioneer to create more intelligent and personalized hospitality, entertainment and shopping experiences for guests, powered by Salesforce

Global consulting agency Bluewolf, an IBM Company (NYSE: IBM), and Salesforce (NYSE: CRM), the global leader in CRM, today announced that Caesars Entertainment Corporation (NASDAQ: CZR), one of the world’s most diversified gaming and entertainment companies, is working with Bluewolf and Salesforce to enhance guest experiences.

Caesars Entertainment is one of the most recognized names in gaming, with nearly 50 casinos including the Caesars, Harrah’s and Bally’s brands. With a new generation of customers focused on digital experience, brands are looking at unique ways to differentiate themselves. To extend its leadership in the hospitality space, Caesars Entertainment sought new and innovative uses of technology that would result in unforgettable experiences for its guests and enhance customer service—both of which will result in long-term customer loyalty. Bluewolf’s deep Salesforce expertise and commitment to a collaborative and value-driven approach to digital transformation made them the ideal partner to help lead Caesars Entertainment to success.

“With properties across the globe and approximately 115 million guest visits per year, Caesars Entertainment has a diverse customer base who enjoy a variety of unique experiences,” said Jennifer Nocco, VP Marketing and Strategy, Caesars Entertainment. “Some guests are focused on our fine dining experiences or gaming, while others are interested in seeing a show by one of our world-class performers. No matter what their interests are, our partnership with Bluewolf and Salesforce allows us to better understand their needs and helps us take our customer service to the next level.”

With Bluewolf’s help, Caesars Entertainment is aggregating legacy systems and historical customer data from multiple sources to create one unified customer profile (UCP). By leveraging Salesforce Lightning Platform services, including Heroku and Salesforce IoT, Service Cloud and Marketing Cloud, Caesars Entertainment is using the UCP to connect into all aspects of the guest experience—from gaming to dining, entertainment and shopping—enabling its marketers to personalize communication and incentives in real-time.

“To drive business transformation, market leaders need an experience-based strategy and delivery approach to achieve innovative change with Salesforce,” said Eric Berridge, co-founder and CEO of Bluewolf. “We’re building a platform for Caesars that will enable them to scale and deliver unforgettable experiences for every guest.”

Caesars will use Salesforce to identify the interests of guests, such as their favorite music or cuisines, and send them relevant offers and suggestions, allowing Caesars to deliver personalized experiences in real-time via its mobile app. Caesars is also modernizing its call centers with Salesforce, providing its agents with a 360-degree view of customers in one unified desktop view, enabling faster case resolution.

“The casino industry is undergoing changes that have operators searching for new ways to increase engagement and loyalty with customers,” said Taimur Khan, Salesforce GM and Vice President of Travel, Transportation and Hospitality. “With Salesforce, Caesars can tap into individual affinities to build highly personalized hospitality and gaming experiences that keep their guests coming back year after year.”

To help envision its digital future, Caesars participated in Salesforce Ignite, Salesforce’s in-house accelerator program, and worked with Salesforce Success Cloud to build a five-year Salesforce roadmap, including a full digital operating model and change management, setting the company up to drive the transformation needed for success.

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Press Releases

Perform Group rebrands as DAZN Group

George Miller

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Perform Group rebrands as DAZN Group
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Business to be consolidated into two brands: DAZN and Perform Content

 

Perform Group, the digital leader in sports media, announced that it will be called DAZN Group and consolidated into two distinct brands: DAZN and Perform Content. Executive Chairman, John Skipper, said: “We have two enormous growth opportunities but they are distinct from each other. Consequently, we are re-organising to create dedicated management and standalone teams each with a clear and focused agenda and mission. We have an incredible opportunity to exploit significant shifts in sports media to drive great products to sports fans and create a company with ever more influence on the new sports media universe”.

DAZN will be the consumer-facing division, including DAZN itself, the world’s first dedicated live and on-demand sports streaming service, and some of the largest sports websites in the world, such as Goal.com, SportingNews, and Spox.com. The content and traffic of these websites and apps will focus increasingly on acquiring subscribers for and driving traffic to DAZN, as well as serving fans with fantastic sports content. DAZN will also use its combined assets and inventory to create market-leading, innovative packages for advertisers.

DAZN Group will be led by CEO and founder Simon Denyer and he will be joined by a new CFO, Stuart Epstein. Stuart has a 20-year track record at Morgan Stanley and has previously served as CFO for NBC Universal. James Rushton takes on a wider role as Chief Revenue Officer, responsible for all products, revenue, and marketing.

Perform Content will be responsible for the group’s B2B activities – continuing to provide world class sports data, news and video to the world’s leading broadcasters, digital companies and sports books. Perform Content will be given more resources and autonomy to invest in its primary products, such as Opta, Watch & Bet, and RunningBall.

The CEO of Perform Content will continue to be Ross MacEacharn and he will be joined by Ashley Milton as Perform Content Chief Financial Officer.

The two brands will each have their own governance and leadership but report into one board, chaired by John Skipper. DAZN and Perform Content will collaborate closely on a commercial basis. DAZN will use Perform Content data to power its products. Perform Content will continue to leverage and add value to global rights acquired by DAZN.

DAZN Group CEO and founder, Simon Denyer, said: “Perform Group has been one of the defining companies of the sports industry over the last decade. The exceptional growth and execution of DAZN in its first seven markets means we need to focus our efforts around our primary growth engine. Our B2B division continues to grow but now is the time for it to have its own separate identity and investment plan. We are delighted that it will continue to use the Perform name.”

DAZN will remain the main rights holding company for the group including its long-term partnerships with strategic partners such as WTA, FIBA, CONMEBOL, Matchroom Boxing, NFL and EHF.

Sir Leonard Blavatnik’s Access Industries, the privately held group with global investments in multiple sectors, will continue to be the major shareholder of DAZN Group and support the growth of both brands.

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Gambling in the USA

ATG partners with USA’s biggest TV network for horse racing

George Miller

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Photo Source: ATG/swedishhorseracing.com
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ATG has come to a partner agreement with TVG, the largest TV network for horse racing in USA.

 

Starting September 17, 45 million American households has will be given the possibility to bet on ATG‘s products.

“This is a unique possibility for ATG to reach out to horse racing bettors in USA and will also be a great way of showcasing the great sport we have here in Sweden” says Lars Nemeth, head of international sales at ATG.

TVG is a Los Angeles based company, founded in 1987. TVG has today two TV channels and broadcast up to 15 hours of horse racing daily to 45 million American cable and satellite households. Since 2009 TVG is a part of the Irish Paddy Power Betfair betting concern.

“TVG is a strong trademark on the American market and they broadcast around 50,000 races a year from around the world. The main intention with this cooperation agreement is of course to create revenue for both parts but like I said, I also see it as a unique possibility to showcase Swedish horse racing” says Lars Nemeth.

The TVG customers will be able to bet Win, Place, Show, Exacta, Trifecta and Daily Double right in to ATG’s Swedish pool.

“Swedish Trotting, Swedish Gallop and ATG will be able to deliver world class products, therefor it’s fantastic to be able to offer our viewers both broadcasts and betting from Sweden. Business wise and also editorial we’re emphasising on the best races Wednesday through Sunday. In our regular broadcasts we will have lots of live updates and latest news about the races and in cooperation with Kanal 75 show stories about both the sport of trotting and gallop in Sweden” says Stephen Kennelly, Vice President of Product and Exchange, TVG FanDuel Group US.

On the international betting market so called rakebacks, where bettors will receive discounts based on how much they bet, very common. However, in all of ATG’s partner agreements no rakebacks are allowed, also in this deal wth TVG.

“Both us and ATG are interested in creating a sustainable long term deal. TVG has basically the same broad spectrum of customers as ATG, we focus on incentivizing and gaining new and existing business by providing access to high quality content and service, not through high volume rebates to a limited audience.” says Stephen Kennelly.

Facts, TVG
• USA’s largest TV network for trot and gallop horse racing – reaches 45 million households.
• Owned by the betting concern Paddy Power Betfair, Irland.
• 320 employees, most of them at their TV head quarter in Los Angeles, California.
• Broadcasts around 50 000 races each year from around the world through their TV channels TVG (seven days a week) and TVG2 (five days). the channels are also available online (www.tvg.com) and through Apple TV, Chromecast, Amazon and Roku.
• Will be able to bet Win, Place, Show, Exacta, Trifecta and Daily Double starting September 17, 2018
• TV and marketing support in TVG1 and TVG2 from September 23.

Source: ATG

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Press Releases

MansionBet is the headline partner of Ultimate Boxxer II

George Miller

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MansionBet is the headline partner of Ultimate Boxxer II
Photo Credit: Ultimate Boxxer
Reading Time: 2 minutes

 

In a continued push across the sporting industry, MansionBet announced their headline partnership of Ultimate Boxxer II.
Having sponsored a number of high profile UK boxers this year, including George Groves, Lee Selby and Dillian Whyte, their support of this thrilling event is a natural progression for the sports betting operator.

Taking place on 2nd November at the O2 Indigo in London, Ultimate Boxxer II follows the phenomenal success of their inaugural event earlier this year. The tournament sees eight highly rated British boxers in the light heavyweight division square off to achieve their career defining moment.

Additional entertainment and authority on the evening comes from boxing legends Paulie Malignaggi, Ricky Hatton, Anthony Crolla and BBC’s Charlie Sloth.

Shelly Suter Hadad, COO & Managing Director of Mansion, commented: “We are passionately invested in supporting UK-grown talent across the sporting world, and with the growing popularity of British Boxing, we are delighted to get involved with this innovative tournament.”

Benjamin Shalom, Managing Director of Ultimate Boxxer, commented: “We are really looking forward to developing Ultimate Boxxer as a strong gambling proposition. Mansion’s values and forward-thinking make them a perfect brand to develop this with us and we are really excited about the upcoming campaign.”

The partnership was brokered through leading sports creative & partnerships agency, Dark Horses; and promises to be a well-matched partnership between two rising star brands within their complimentary industries.

 

About Mansion:
Awarded ‘Online Casino Operator of the Year’ at the International Gaming Awards 2018, the Mansion Group has firmly established itself as a leading provider of online gambling and entertainment since their founding in 2003.
Mansion possess a broad portfolio of popular online casinos catering to all tastes and markets, with Casino.com acting as the flagship brand, and MansionCasino a UK top-performer. With the launch of MansionBet, the Mansion Group has diversified their product portfolio into the sports arena, leveraging the strength and brand awareness of the Mansion name across the industry.

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