Press Releases
Betting operators and arbitration bodies agree dispute resolution procedure
The International Betting Integrity Association (IBIA) has joined forces with arbitration bodies the Independent Betting Adjudication Service (IBAS) and eCOGRA to establish measures to inform and advance the customer betting dispute resolution decision-making process. The approach relates to circumstances where customer winnings are not paid for the period where a sporting event is under investigation.
Previously, when frustrated consumers have approached arbitration bodies they have had to request updates from operators on each customer claim on a piecemeal basis throughout the year. This has involved considerable administrative time and effort on behalf of arbitration bodies and operators, with some cases taking over two years to be completed as sports bodies undertaken investigations into potential corruption. Under the agreement, IBIA will seek updates on all outstanding cases of suspicious betting it has reported to sports twice a year. Arbitration bodies will then contact operators using the same timeline.
Khalid Ali, CEO of the International Betting Integrity Association, explained: “The approach is aimed at improving information sharing on the status of suspended accounts linked to potential match-fixing. Sports have been supportive, which is vital as the process relies on feedback on their investigations. IBIA members want to do all they can to stop corrupters from benefiting financially and will continue to suspend accounts where appropriate. However, it is recognised that not all suspicious betting is corrupt and that innocent consumers should not be penalised.”
Richard Hayler, Managing Director of the Independent Betting Adjudication Service, said: “We welcome this considered and proportionate response to a problem that IBAS had raised with the IBIA. We are optimistic that the system will alleviate some of the difficulties previously caused where customer accounts and balances have been suspended – or bets left unsettled – for indeterminate periods, during which ADR providers could offer no practical advice or information to claimants. The solution developed by the IBIA will expedite this process. It will reassure our adjudicators that important investigations remain active and encourage operators and those investigating to review whether every bet on a suspicious event needs to be treated the same way. It showcases both the benefits of ADR providing feedback to the industry and the ability of collaborative work to deliver practical service improvements.”
“Tex Rees, Director of eCOGRA said: “These initiatives have been much needed and provide clarity and consistency for consumers and operators alike. We appreciate the collaborative and inclusive approach the IBIA has taken, which demonstrates what can be achieved when the industry works together to provide practical solutions and raise standards.”
The process has been agreed by IBIA and its members, which make-up many of the largest operators in the world, and IBAS and eCOGRA, which represent two of the leading customer dispute resolution bodies covering the UK and wider regulated markets. The approach kicked in from the start of 2020 and will be monitored to see if it can be implemented in other markets. Any parties interested in joining this approach are encouraged to contact IBIA at [email protected].
eSports
BETBY AGREES LONGTERM MULTI-MARKET CSGO EMPIRE PARTNERSHIP
BETBY, a top-tier sports betting provider, has announced a long-term partnership with Moonrail Limited B.V., a prominent online sports betting company, to support their flagship CSGOEmpire brand.
As part of this collaboration, Moonrail Limited will leverage BETBY’s award-winning sportsbook platform, along with Betby Games’ esports feed, and comprehensive trading and risk management services.
Under the terms of the agreement, BETBY’s technology and services will drive CSGOEmpire’s global multi-channel sportsbook operations.
Stefanos Karakidis, Head of Business Development at BETBY, stated: “We are thrilled to partner with Moonrail, a company recognized as a leading operator in both the sportsbook and esports sectors. We are eager to work closely with Moonrail to continue providing exceptional sports betting experiences to their players.”
Luke M., Head of Sportsbook at CSGOEmpire, commented: “At CSGOEmpire, our primary focus has always been to deliver the fairest experience possible for our users, coupled with the best odds in the market. We are excited about our partnership with BETBY, which will enhance the quality of our offerings and significantly improve the user experience. This collaboration will provide our community with an expanded selection of betting options and a seamless interface, further solidifying CSGOEmpire as a leader in the online betting space. We remain committed to prioritizing our users’ needs and look forward to the innovations this partnership will bring.
Latest News
SOFTSWISS Joins Pink October Movement
SOFTSWISS, a global tech company with over 15 years of expertise in iGaming, supports the global Pink October initiative to attract attention to preventing breast cancer.
This year’s Pink October campaign at SOFTSWISS is themed “A Minute Today, a Future Ahead” and emphasises the importance of early detection and preventative care. Breast cancer is the most common cancer affecting women, and early diagnosis is key in the fight against the disease. When it is noticed early, the 5-year relative survival rate is 99%.
Early detection involves doing monthly breast self-exams and planning regular clinical breast exams and mammograms. Half of the 2,000 SOFTSWISS employees are women, and the company will refund each of them for ultrasounds and mammograms in October and November.
Pink October at SOFTSWISS offers a wide range of activities throughout the month. In addition to reimbursing for medical examinations, an online webinar on mental health will provide valuable insights for those who face the disease. To support the international charity movement “Butterfly Support Mission”, women from SOFTSWISS will take part in a themed race.
The company’s employees also personally support the initiative. To further raise awareness, prominent female influencers from the SOFTSWISS community share information about the campaign across social media, amplifying the message of self-care and vigilance.
“Health is a crucial value beyond everything. Here, at SOFTSWISS, we aim to help and support our employees’ well-being and health every day. By promoting the Pink October initiative, we want to stress the importance of well-timed self-care and make this issue visible both within the iGaming industry and beyond,” shares Chief Marketing Officer at SOFTSWISS, Valentina Bagniya.
Notably, the iGaming industry recognised SOFTSWISS’ strong dedication to ensuring the best working conditions for its employees. A few weeks ago, SOFTSWISS received the esteemed accolade “Employer of the Year” at the SBC Awards.
Supporting the Pink October initiative for the second year in a row, SOFTSWISS continues to lead by example, emphasising the importance of preventive health measures and community support. Through this initiative, the company hopes to inspire its employees and society to take action today for a healthier tomorrow.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka affiliate platform, the Sportsbook software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.
Latest News
Red Bull Wololo: El Reinado 2024 Crowns its Victors!
- After an intense battle, champions have emerged victorious at Red Bull Wololo: El Reinado 2024, held at the majestic Castillo de Almodóvar del Río in Spain!
- Claiming victory over the weekend, Hamzah “Hera” El-Baher, Alexis “MarineLorD” Eusebio, Themistoklis “TheMista” Bonidis and Nguyễn “Chim Sẻ Đi Nắng” Đức Bình were crowned
- The tournament featured some of the best global talent, with Riley Knight and Salome “Soe” Gschwind-Repp taking up the mantle as tournament hosts
- As the official partners of 2024, AGON by AOC, AMD and Backforce delivered the ultimate gaming experience for players
After a tournament of breathtaking battles and fierce strategy, champions have emerged victorious at Red Bull Wololo: El Reinado 2024, claiming titles across four legendary Age of Empires games in front of a roaring crowd at the iconic Castillo de Almodóvar del Río. In one of the most epic Age of Empires showdowns in recent history, these skilled strategists conquered a star-studded field of global competitors to etch their names into the annals of Wololo history.
The champions of Red Bull Wololo: El Reinado 2024 are:
- Age of Empires I: Nguyễn “Chim Sẻ Đi Nắng” Đức Bình
- Age of Empires II: Hamzah “Hera” El-Baher
- Age of Empires IV: Alexis “MarineLorD” Eusebio
- Age of Mythology: Retold: Themistoklis “TheMista” Bonidis
Following edge-of-your-seat matches, these four players reigned supreme across AoE I, AoE II, AoE IV, and Age of Mythology: Retold. Their triumphant journeys through the castle’s medieval courtyard, a setting befitting the Age of Empires saga, culminated in stunning grand finales that captivated fans both live and online.
The seventh edition of Red Bull Wololo saw Age of Empire II champion, Hamzah “Hera” El-Baher, battle against a fiercely competitive roster to claim a well-deserved victory. Facing down 2021 champion Ørjan “TheViper” Larsen in a thrilling grand final, the pair’s display of brilliant strategic play, showmanship and impressive skill saw that the fight for the crown remained intense until the final moment.
Age of Mythology: Retold also made its competitive debut at Red Bull Wololo: El Reinado 2024, adding a mythical twist to the tournament. Themistoklis “TheMista” Bonidis claimed the title of inaugural champion, demonstrating exceptional skill and bringing glory to their chosen god. In Age of Empires I, Nguyễn “Chim Sẻ Đi Nắng” Đức Bình emerged victorious after a fearsome showdown against Đỗ “Xuân Thứ” Thứ, while the Age of Empires IV grand final saw Alexis “MarineLorD” Eusebio crowned.
The tournament, hosted from October 3rd-6th, welcomed a blend of seasoned professionals and rising stars, all seeking to prove their dominance across the Age of Empires universe. As the newest champions of the esteemed Red Bull Wololo series, these players lay claim not only to prestigious titles but also global recognition among Age of Empires dedicated community.
This year’s edition, Red Bull Wololo: El Reinado, took place in the breathtaking surroundings of the Castillo de Almodóvar del Río in Cordoba, Spain, an immersive location that added an extra layer of grandeur to the competition. The incredible event saw players face off in LAN battles within the castle walls, with a live audience of fans witnessing thrilling culminations of in-game ranked ladder champions, online qualifiers, and invited elite players. The final stage of the competition saw intense matchups that had the audience on the edge of their seats.
The Red Bull Wololo series has long been the gold standard for Age of Empires esports. Now, with its seventh edition complete, the tournament continues to elevate the competitive scene. Supported by industry-leading partners, including AGON by AOC, AMD and Backforce delivering the ultimate gaming experience for players, Red Bull Wololo: El Reinado was an unforgettable spectacle.
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