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UK Gambling Commission guidance in light of COVID-19 outbreak

George Miller

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UK Gambling Commission Launches Public Awareness Campaign on Gambling Controls, Rights and Safeguards
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As the situation with COVID-19 continues to impact daily life in Great Britain, like many of you, the Commission is following Public Health England guidance and we have told all staff to work from home until further notice.

We recognise these unprecedented circumstances will be having a significant impact on businesses and many will be facing uncertain and unsettling times. The Commission has a well-practised and comprehensive Business Continuity Plan, which we have invoked with the intention of minimising the impact on our regulatory work and the advice and services we provide.

A number of operators have already contacted us to alert us to the challenges they face and seek our advice about how to respond.  We realise that the unprecedented changes to daily life, and in some cases, financial uncertainty, will create challenges for your business.  The changes will also increase the risks to some individuals, which means that despite the fact that these are challenging times we must all continue to protect consumers.

Here you can find information about how the Commission will be operating during this time, along with important reminders about how you should continue to protect consumers.

COVID -19 – A reminder to operators

First and foremost, we expect all our licensees to follow the applicable Public Health guidance. Where facilities for gambling are being offered we expect all our licensees to ensure that they have sufficient management, staffing and oversight in place to maintain compliance with the LCCP that apply to their licences.

Fees and applications 

Our expectation remains that licensees ensure the maintenance of sufficient management, staffing and oversight in order to uphold the licensing objectives. Licensees should assess their ability to maintain compliance with the LCCP and consider voluntary partial or full suspension of their offerings should compliance not be achievable and until such time that a fully compliant service can be offered.

Unfortunately, due to the way that our fee system is structured we don’t have the ability to reduce fees.

We are also unable to fast track applications. We will continue to monitor the situation and will communicate any changes to our expectations accordingly.

A reminder specifically for online operators

The social distancing measures that are being put in place will mean that more people will be at home and we would like to remind online operators that they must continue to act responsibly, especially in regards to individual customer affordability and increased social responsibility interactions.

As a reminder, we expect licensees to:

  • Assess individual affordability on an ongoing basis – customers may be experiencing disrupted income. (Social Responsibility code 3.4 refers to our guidance –  ‘Customer interaction- formal guidance for remote gambling operators’ )
  • Increase social responsibility interactions and intervene where customers are showing signs of gambling related harm
  • Onboard new customers in a socially responsible way and not exploit the current situation for marketing purposes
  • Refresh the information they have on customers regularly
  • Review the levels which trigger interaction for AML and SR
  • Ensure that your gambling products have been tested by a test house before they are released to the market.

 

Source: UKGC

Africa

SuperSport scores FIFA World Cup 2022™ Pay TV rights

Zoltan Tundik

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SuperSport scores FIFA World Cup 2022™ Pay TV rights | © Getty Images (Source: SuperSport)
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All 64 matches of the FIFA World Cup 2022™, to be held in Qatar, will be broadcast live on SuperSport

JOHANNESBURG, South Africa – All 64 matches of the FIFA World Cup 2022™, to be held in Qatar, will be broadcast live on SuperSport (www.SuperSport.com) after the World of Champions concluded a broadcast deal with FIFA.

This continues SuperSport’s long-standing association with football’s governing body and reaffirms SuperSport as Africa’s home of world football. SuperSport’s pay-TV broadcast rights extend to all platforms across sub-Saharan Africa and represent even more opportunities to provide fans with compelling live content.

High Definition coverage will be across multiple channels with expert analysis, in-depth digital offerings, supplementary programming, and much more in keeping with the grand scale of the event.

To be contested by 32 teams, including champions France, the World Cup will be held for the first time from November 21 to December 18, and the first to be held in one city.

The FIFA acquisition sits alongside SuperSport’s already substantial offering that includes all the major football leagues from around the world.

“This is fantastic news, especially after the success of the 2018 tournament, a fitting celebration of the beautiful game,” said Marc Jury, Chief Executive of SuperSport. “The FIFA World Cup™ always excites fans and the kick-off times will be most convenient for our viewers, given friendly broadcast time zones.”

Get DStv Premium to watch all the local and international football action: https://bit.ly/3dJbGDc.

SOURCE: SuperSport

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Baltics

Tom Horn Gaming continues Latvian charge with SynotTip

Zoltan Tundik

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Tom Horn Gaming has deepened its Latvian footprint after taking its portfolio of award-winning slot games live with SynotTip, an operator brand powered by SYNOT Interactive, part of the SYNOT Group.

SynotTip runs on a platform provided by a Czech content aggregator and platform provider SYNOT Interactive and is lauded as one of the biggest operator brands in Latvia, with a number of new players steadily growing every day.

Through the agreement with SYNOT Interactive, the operator’s users are now able to enjoy Tom Horn’s popular titles like 243 Crystal Fruits, The Secret of Ba as well as some of the most recent additions.

Ondrej Lapides, CEO at Tom Horn Gaming said of the partnership: “Combining our strong product and the local competence of SynotTip allows us to confidently look forward to strengthening our presence in Latvia. Our focus on high quality content and superb technology aligns well with our new partners.

We already see that our products are in huge demand among Latvian players and we’re looking forward to catering to their increasing appetite for an exciting online gaming experience that is safe and fair going forward.”

“We’re extremely happy to onboard Tom Horn Gaming as we continue to improve our content offering with exciting new titles that appeal to local audiences. Tom Horn Gaming is a leading igaming supplier in many markets, including the Baltics, and its expertise in slot provision coupled with a profound knowledge of the local player preferences is a guarantee of success.

We’re sure this will be a long-lasting and fruitful partnership and together we will grow our footprint in many regulated markets for years to come, “ added Michal Hýbl, CEO at SYNOT Interactive.

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Industry News

PRAGMATIC PLAY GROWS EUROPEAN LIVE CASINO REACH WITH NOVIBET

Zoltan Tundik

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Pragmatic Play, a leading content provider to the gaming industry, has partnered with Novibet in a deal that will see its Live Casino offering launch across multiple regulated markets, including Greece and the United Kingdom.

Novibet customers will now be able to access Pragmatic Play’s thrilling Live Casino content, including its popular Blackjack Azure, as well as the innovative Mega Roulette and Mega Wheel products, which add huge multipliers on any spin for expanded win potential.

By bringing unique products to players, combining fun-filled action with a nostalgic, TV-like theme, Novibet’s users have scope to expand their playing tastes even further, thus promoting the supplier’s offering cross-sell potential.

Bhotesh Maheshwari, Vice President of Commercial Strategy & Operations at Pragmatic Play, said: “Our Live Casino offering continues to grow in popularity, and we’re delighted to take our games live across Novibet’s brands in regulated markets.

“We’ve experienced significant growth in this vertical and are delighted to welcome Novibet into the fold as a valued partner.”

Fotini Matthaiou, Casino Manager at Novibet, said: “Pragmatic Play has a well-deserved reputation as a leading multi-product provider and we’re very enthusiastic to realise this partnership.

“Its thrilling Live Casino games open up new avenues for our players to enjoy their iGaming experiences and we’re eagerly awaiting a strong future relationship together.”

Pragmatic Play currently produces up to five new slot titles a month, while also delivering Live Casino and Bingo games as part of its multi-product portfolio, available through one single API.

For more information, please click here.

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