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UK Gambling Commission guidance in light of COVID-19 outbreak

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UK Gambling Commission Launches Public Awareness Campaign on Gambling Controls, Rights and Safeguards
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As the situation with COVID-19 continues to impact daily life in Great Britain, like many of you, the Commission is following Public Health England guidance and we have told all staff to work from home until further notice.

We recognise these unprecedented circumstances will be having a significant impact on businesses and many will be facing uncertain and unsettling times. The Commission has a well-practised and comprehensive Business Continuity Plan, which we have invoked with the intention of minimising the impact on our regulatory work and the advice and services we provide.

A number of operators have already contacted us to alert us to the challenges they face and seek our advice about how to respond.  We realise that the unprecedented changes to daily life, and in some cases, financial uncertainty, will create challenges for your business.  The changes will also increase the risks to some individuals, which means that despite the fact that these are challenging times we must all continue to protect consumers.

Here you can find information about how the Commission will be operating during this time, along with important reminders about how you should continue to protect consumers.

COVID -19 – A reminder to operators

First and foremost, we expect all our licensees to follow the applicable Public Health guidance. Where facilities for gambling are being offered we expect all our licensees to ensure that they have sufficient management, staffing and oversight in place to maintain compliance with the LCCP that apply to their licences.

Fees and applications 

Our expectation remains that licensees ensure the maintenance of sufficient management, staffing and oversight in order to uphold the licensing objectives. Licensees should assess their ability to maintain compliance with the LCCP and consider voluntary partial or full suspension of their offerings should compliance not be achievable and until such time that a fully compliant service can be offered.

Unfortunately, due to the way that our fee system is structured we don’t have the ability to reduce fees.

We are also unable to fast track applications. We will continue to monitor the situation and will communicate any changes to our expectations accordingly.

A reminder specifically for online operators

The social distancing measures that are being put in place will mean that more people will be at home and we would like to remind online operators that they must continue to act responsibly, especially in regards to individual customer affordability and increased social responsibility interactions.

As a reminder, we expect licensees to:

  • Assess individual affordability on an ongoing basis – customers may be experiencing disrupted income. (Social Responsibility code 3.4 refers to our guidance –  ‘Customer interaction- formal guidance for remote gambling operators’ )
  • Increase social responsibility interactions and intervene where customers are showing signs of gambling related harm
  • Onboard new customers in a socially responsible way and not exploit the current situation for marketing purposes
  • Refresh the information they have on customers regularly
  • Review the levels which trigger interaction for AML and SR
  • Ensure that your gambling products have been tested by a test house before they are released to the market.

 

Source: UKGC

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Groove take it to the edge with Arrow’s Edge deal

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Groove take it to the edge with Arrow's Edge deal
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Rebranded iGaming casino platform provider and aggregator Groove is back in the news with another partnership, this time around with game developer Arrow’s Edge.

Arrow’s Edge is an innovative online game developer with a 10-year track-record, providing a comprehensive range of gripping casino games including counterculture hit Back to the 60s, Formula Fortunes, Wizards Jackpot, Monster Blowout, Ocean Life, Chase the Cheddar, Yakuza Slots, Chef Wars, The Winning Dead, Ibiza, Aruban Nights, Panda Planet, and the American football themed 4th and Goal, amongst a cache of over 60 slots.

In addition to slots, Arrow’s Edge also produces a series of table games and video poker games. Through Groove’s aggregator, GroovePlay, operators can access powerful marketing tools on a local or global level, and implement tournaments available from Arrow’s Edge. These can involve numerous levels of customisation, including varying entry fees, structures, prize pools, and games.

The games in tournament format come loaded with bonus rounds and animations, and on top of it all, there are dazzling leaderboards which help ramp up the excitement.

Another easy-to-access GroovePlay marketing feature revolves around the jackpots including Mini Jackpot, Video Poker Jackpot or Mega Jackpot; each of which delivers added value to both casinos and players.

Following a brand refresh and outings with the new brand at iGB Live and SBC Barcelona, aggregator and platform Groove attended SiGMA Europe in November, showcasing Groove’s popular portfolio of world-class content and sports-betting that now includes Arrow’s Edge.

Groove’s recent rebrand gives the company a new look and a new website has been launched at www.groovetech.com with the game portfolio now featuring over 15,000 games, adding well over 100 new games monthly from a dynamic stable of over 100 leading content partners, which Arrow’s Edge proudly joins.

Groove works with tier-1 operators and beyond to professionalise technology solutions that deliver high performance and sustainable revenue around aggregated content ranging from slots, online casino and live casino, to poker and table games alongside a suite of new crash games, in multiple currencies and languages.

A spokesperson for the Arrow’s Edge team said that one of the key values the company is built on is care and dedication for every relationship and each and every partnership no matter the size. The spokesperson continued by saying that Arrow’s Edge cross-platform games and wide range of the matics is a snug fit with Groove, and concluded; “We are sure players and operators will enjoy the variety of excellent features and innovations, including our tournaments and jackpots.”

Yahale Meltzer, COO and co-founder at Groove, said: “After another year of hard-won commercial success, we feel even more committed to continuing to provide our casino cluster with an outstanding offering that pushes the boundaries to the edge; which is why we have onboarded Arrow’s Edge, who have come along in leaps-and-bounds over the last couple of years. We look forward to kicking things off with a bang by listing Arrow’s Edge in our new data-driven B2B Recommender seen by all our casinos.”

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Evolution Launches Crazy Pachinko, Unique Online Slot Game Featuring Crazy Time’s Pachinko Live Bonus Game

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Evolution today announced the launch of Crazy Pachinko, a unique online slot game that includes a live pachinko bonus round straight out of Crazy Time, Evolution’s incredibly popular hit live game show.

A vibrant and very different addition to the extensive portfolio of slot titles from Evolution Group’s NetEnt, Red Tiger, Big Time Gaming and Nolimit City slot brands, Crazy Pachinko merges the best of the live and slot worlds.

Crazy Pachinko packs numerous dynamic multipliers into multiple stages of fun. There’s a qualification slot phase, a top-up slot phase and, finally, the incredible Pachinko Bonus game, presented by a live game host and featuring guaranteed rewards.

The Pachinko Bonus game showcases the iconic pachinko wall where the game host drops the puck, just like in Crazy Time. Other highlights sure to attract both slot players and lovers of Evolution’s all-action live game shows are Sticky Scatter symbols for a better chance of qualification, multipliers that accumulate with each game phase and the potential to receive all ‘double’ segments on the pachinko wall.

“We have been working hard on combining the worlds of live casino and slots and we are trying all sorts of different things,” the Chief Product Officer for Evolution, Todd Haushalter, said. “Crazy Pachinko builds on the success of Crazy Coin Flip, which was our first live slot game, and has been wonderfully successful. To make these games we bring our best slot and live casino minds together to offer games that are true to both styles of play. I think the team has done an amazing job with Crazy Pachinko and players will love it.

“If you search for pachinko big wins on YouTube, there are endless videos of players having fun on this Crazy Time bonus game. The love players have for this bonus cannot be underestimated and to break it out and make it the bonus of a slot game is, I think, just what players are waiting for.”

For trade press and media enquiries, please contact Amy Riches, Head of Marketing, ARiches@ Evolution .com.

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Zitro’s Double Link Now Live at Casino Bilbao’s New Location

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Zitro has introduced its latest innovations from the Glare cabinet line at the recently relocated Casino Bilbao. Among these is Double Link, the newest addition to the company’s lineup of games that have captivated players at the renowned Luckia casino.

Displayed on the exclusive Illusion Glare cabinet, featuring a 43-inch Ultra HD curved screen, Double Link introduces an engaging bonus round that not only doubles the excitement but also enhances potential prizes for players.

Juan Carlos de Pedro, Director of Casinos at Luckia, points out about this new installation: “The diverse range of Zitro’s products allows us to enhance our gaming offerings with the latest innovations in the market such as the highly popular Double Link”.

“We’re thrilled to introduce our latest offering to Casino Bilbao, elevating the entertainment experience for its customers,” the Director of Casinos Spain for Zitro, Jaime Anibal-Alvarez, said. “We believe Luckia’s significant commitment to Zitro products will bring positive outcomes for all.”

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