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Self-exclude From Gambling To Avoid Temptation During Lockdown – Warning To Vulnerable Consumers

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Self-exclude From Gambling To Avoid Temptation During Lockdown – Warning To Vulnerable Consumers
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FIONA PALMER, chief executive of GAMSTOP, is urging anyone worried about their gambling while they are stuck at home during the coronavirus lockdown to exclude themselves from all online gambling websites.

Fears have been raised by MPs that vulnerable customers will increasingly turn to online gambling as a distraction at the very time when they can least afford it, leading to a surge in gambling-related harm. The Gambling Commission has issued new guidance to all licensed companies to keep customers safe and the Betting and Gaming Council, which represents operators, has published a ten-point plan for its members to follow.

GAMSTOP is a free service that allows consumers to exclude themselves from gambling websites. By registering with GAMSTOP, consumers can choose to restrict themselves from all UK-licensed online gambling sites for a minimum period of either six months, a year or five years.

More than 130,000 people have registered with GAMSTOP since the scheme went live in April 2018, with 73% opting to self-exclude for five years, the maximum period available. Early evidence shows that nine out of ten consumers who chose to self-exclude for a shorter period have not returned to gambling at the end of their chosen timeframe, which means their self-exclusion has automatically remained active.

Fiona Palmer, chief executive of GAMSTOP, said:

“We are concerned that, at a time when so many people are being forced to stay at home during the coronavirus, vulnerable consumers who may have an issue with their gambling might be tempted to spend money they do not have on online gambling. We want to make them aware that GAMSTOP provides a free, simple and secure solution for anyone who wants to take a break from online gambling.

“People generally come to us when they realise that excluding themselves from all online gambling is the first step they need to take to provide the necessary breathing space to tackle their issues with gambling. Self-exclusion is just one tool in a suite of services; we work closely with charities, such as GamCare, who offer specialist treatment, as well as with banks who provide financial blocking options to their customers and with providers of device blocking software. Our focus is to help people take that first step and register with GAMSTOP rather than putting it off whilst the country is in lockdown”.

Early evidence since the nationwide lockdown triggered by Covid-19 suggests a spike in calls from users registered with GAMSTOP who are trying to lift their self-exclusion before their chosen minimum period has expired so they can begin gambling again – however, once someone has registered with the service they are prevented from doing this for their own protection.

GAMSTOP’s data shows that 42% of its users are aged 25-34 – the age group identified in the Gambling Commission’s official health survey as most likely to be classified as problem gamblers – with 27% in the 35-44 group and 13% aged 45-54, just ahead of 12% who are in the 16-24 age group. Outside London, the cities with most registered users are Birmingham, Leeds, Liverpool and Leicester.

Darts commentator Chris Murphy, who began gambling at 17 and lost over £100,000 in a long-standing battle with the addiction which once led him to attempt suicide, credits GAMSTOP with helping him to give up gambling.

Mr Murphy, 33, from Leeds, said:

“GAMSTOP has been a game-changer for me. It has proved to be an important safety net at times when I have felt vulnerable and has allowed me the breathing space for gambling urges to pass. More recently, knowing that I can’t gamble online has helped diminish any urge to do so. GAMSTOP is not an ultimate solution for my gambling addiction, but it is a vital part of a practical toolkit that creates the space for a gambling addict like me to pursue treatment and recovery with a reduced risk of relapse.

If you want to stop gambling, signing up to GAMSTOP is a good place to start, alongside other measures such as using blocking software for gambling sites and allowing a trusted other to look after your finances for an initial period. The most important advice I can give is to seek help for your gambling problem or addiction. There are many peer-to-peer support groups and professional help is now more widely available than ever through the NHS.

In my own experience, the ability to pause and think is crucial. Taking action, such as blanket self-exclusion through GAMSTOP, can help remove the temptation to use gambling as a solution to financial or emotional problems. The COVID-19 crisis is presenting many challenges to people who may consider turning to gambling as a solution and GAMSTOP is an important form of protection against those dangers. If you are missing gambling during this crisis, I would advise using the time to reflect on your relationship with gambling and speak to somebody about it, rather than switching to the more dangerous and harmful forms of gambling that remain available in the absence of sports fixtures”.

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FSB recruits former SkyBet trading and risk leader Kyle Brady

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FSB recruits former SkyBet trading and risk leader Kyle Brady
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Award-winning global supplier strengthens Business Development team after transformative year of growth.

Global B2B sports betting and iGaming service provider FSB has further bolstered it’s Business Development team with the appointment of former SkyBet trading and risk leader Kyle Brady to support its pre-sales solutions team.
Brady, appointed Pre-Sales Engineer, will be responsible for orchestrating and illuminating the depth of FSB’s proprietary technology stack and flexible trading options to new customers and those being on-boarded. Particular focus will be on showcasing the flexibility and optionality that FSB provides its customers via it’s suite of proprietary trading and risk management tools and Player Account Management product.

Armed with 17 years operational and B2C trading experience at SkyBet, Brady played a pivotal role in developing the organisation’s core horse racing strategy at an offering and risk management level. More recently Brady was able to compound that experience at the Press Association, where as Operations Manager he oversaw the globalisation of it’s horse racing data services in major territories and emerging markets including the US, France, South Africa and Chile.

Brady joins the award-winning omni-channel supplier during a period of rapid global growth with major new international headquarters established in Central London and North American market entry secured via a major multi-location sports wagering retail partnership in South Dakota.

Ian FreemanChief Revenue Officer of FSB, said: “Kyle is another outstanding hire to our growing, Business Development team. His top-class, top of the market Tier 1 operator experience with SkyBet and PA adds even more depth, dynamism and passionate expertise to our team.
“After a 2021 characterised by global growth, Kyle’s arrival will help us build on this momentum and propel us forward onto another successful year in 2022. We’re thrilled to have him on board.

Kyle Brady, Pre-Sales Engineer at FSB, said: “It’s been hard to avoid the giant strides FSB has been making recently so to be offered the opportunity to join this journey was something I couldn’t turn down.
“Having had management roles at Skybet and PA, I’ve been acutely aware of the world-class market-leading proprietary products and services that FSB offer. My job now is to assist in showcasing these empowering products to our steady stream of new clients whilst building strong, cooperative relationships with them. The overall expertise at FSB is clear to see and I’m so excited to join this talented team.”

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Play’n GO spread the love as a new Joker joins the pack in this romantic title

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Play'n GO spread the love as a new Joker joins the pack in this romantic title
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Play’n GO spread the love as a new Joker joins the pack in this romantic title.

In the twelfth edition of this successful series, Play’n GO has introduced a new player to their Joker series. Their name? The Love Joker. Just in time for Valentine’s Day, this fun-lovin’ Joker is here to put their own spin and spread the love for this epic collection of games.

This is a series – like many others in Play’n GO’s diverse portfolio of series – that has resonated well with players across the board, specifically Free Reelin’ Joker and Fire Joker Freeze.

A fast-paced game with strong goals to retain player engagement; unlock the hearts to unlock the prize. The feeling of progression and accomplishment is ever-present to keep players on the edge of their seats. Immersed in entertainment.

The visuals are overtly romantic and feature a cool gyroscope background that moves throughout the game, which complements both the theme and pace of gameplay. Classic fruit machine style symbols appear on the reels, spinning at pace for that authentic feel of pulling the lever on a traditional machine.

Head of Games, Charlotte Miliziano, said:

“We have the most diverse portfolio out there when it comes to our games, and we wanted to add a little romance to our collection. What better way to do that than with one of the Jokers?

Simple, fast-paced and entreating. This is one of our favourite games to make.”

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New ITL Business Development Manager for the UK

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New ITL Business Development Manager for the UK
Reading Time: 2 minutes

 

Innovative Technology have announced a new Business Development Manager for the UK.  The position has been filled internally by Chris Wright who has been with the cash handling business for 5 years. Chris previously held the role of technical support engineer and was promoted to a dedicated sales role at the start of the year.

Commenting on Chris’ promotion, Andy Bullock, Senior Business Development Manager said, “Since Chris joined ITL in 2017 he has gained extensive product knowledge and experience as a support engineer, as well as in-depth expertise in customer training, configuration and software installations. I have worked closely with Chris over the years during his time in customer support and I am delighted that he will be working with me, together taking responsibility for our gaming and retail customers in the UK. He is fantastic with customers; has great communication skills and really gets to know their requirements, so I am confident he will flourish in this new business development role where customer satisfaction is key. Although our traditional focus in the past has been cash handling for gaming and amusement, we are also now established in the retail and kiosk marketplace plus provide age verification and facial analysis solutions with many new products on the way – Chris will play a key role in furthering our market share in these exciting, ever-changing sectors.”

Commenting on his new role, Chris said, “I already know many of our customers from my five years working in technical support.  For the past year I have been doing a cross over dual technical support/sales role which has enabled me to get to know some of our key retail customers and gain a better understanding of their needs. I am looking forward to attending the retail focussed exhibitions that we have planned throughout the year and heading up the Retail Technology Show in London, which will allow me to meet our existing retail customer base and new clients too. I am keen to get started and look forward to working closely with Andy to ensure we offer our UK customers the best possible automated transaction products, to help them generate cost savings and efficiencies.”

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