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Self-Excluded UK Player Contacted by Casino to Claim Prize

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Self-Excluded UK Player Contacted by Casino to Claim Prize
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A self-excluded gambling customer with problem behavior said he was contacted by the online casino he had banned himself from to claim a £100 prize at a time he was battling his addiction, The Mirror reports.

 

Andy Fowler self-excluded himself from online gambling brand LeoVegas after losing more than £40,000 over a two-year period and realizing that he was a gambling addict. Several weeks after banning himself from playing at the online casino, the player received a text message that invited him to return to the gaming website and claim a £100 prize. Here it is important to note that Mr. Fowler had entered the draw before making the important decision to self-exclude himself.

Mr. Fowler told media that having banned himself from gambling at a particular online casino, he should not be contacted by that casino for any reason that could encourage his addiction. The former LeoVegas player went on to say that although he could not have spent the £100 prize at that casino, he could have gone to any other online casino and spent the money there.

Under UK gambling regulations, players with problem gambling behavior can self-exclude themselves from gambling at one gambling website or another for a period of five years. During that time, they should not be contacted by the website and should not be presented with any promotional content that could fuel their gambling addiction.

LeoVegas, which entered UK’s online gambling market in the summer of 2015, said that the sole purpose of its communication with Mr. Fowler was to inform him about his £100 prize, the draw for which he had entered prior to banning himself from the online casino’s website. The Malta-based iGaming operator went on to say that it did not intend to advertise any of its products to its self-excluded player and that it believed it was acting in full compliance with UK regulations for socially responsible provision of gambling services.

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White Label Casinos sets two-year fundraising target for North Wales school

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White Label Casinos, the go-to provider of white-label casino solutions to the iGaming industry has committed to raising funds for St Gerard’s School Trust in Bangor, Wales, as part of a new initiative to significantly improve facilities for pupils and the wider community.

The company has set a fundraising target of €140,000 over the next two years to support a revamp of the school’s sports and education facilities, enabling increased enrolment and greater community engagement.

Attended by White Label Casinos CEO Phil Pearson, the school was founded in 1917 by the Irish Sisters of Mercy. St Gerard’s has maintained an excellent reputation for top-tier education in the region, with additional funding set to help further boost its strong position as a leading independent school.

St Gerard’s School has been recognised for offering 1:1 education and mentorship to children from disadvantaged backgrounds and unstable families. In addition to this, the school has accepted several displaced Ukrainian refugees, supporting their educational journey and well-being since moving to Wales.

This marks the latest in a string of CSR efforts fronted by White Label Casinos, with the company raising vital funds and awareness for the MSPCA in 2023, recently sponsoring the IFR Poker Cup at Portomaso Casino where €3,300 was raised for the animal charity.

Details of fundraising activities for 2024 will be announced in due course.

Campbell Harrison, Headmaster of St Gerard’s School, said: “It always gives us great pleasure to meet past pupils and see how they’re getting on. I remembered Phil well and it was fantastic to hear his memories as a child growing up in the school and what had and hadn’t changed! We were delighted that he got in touch, and I am overwhelmed at his generous gesture to help support the school and leave a lasting legacy.”

Stephen Griffiths, Business Manager at St Gerard’s School, said: “We are proud to be working with such a well-accomplished alumni to raise funds for St Gerard’s so that its pupils can access the best facilities a school can offer. It is so important to help build its legacy for the next 100 years so future generations can reap the rewards of such a strong academic school that looks after its pupils in a safe, fun and friendly environment.”

Phil Pearson, CEO at White Label Casino, said: “When you leave school you go through a multitude of feelings, mainly relief, but the longer time flies by the more you realise that you picked up many life skills and ways of learning from a place where you felt at home. St Gerard’s is an amazing place. The work they do is honourable and it’s a privilege to do something amazing for a school that not only deserves the support but is a necessity for the local area and future generations of children.”

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Lottoland selects DoTrust Complete to streamline financial risk checks on gamblers

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Lottoland selects DoTrust Complete to streamline financial risk checks on gamblers
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Department of Trust, the award-winning provider of financial risk assessments for safer gambling, has entered into a partnership with world-leading Lotto betting and iGaming operator, Lottoland.

Lottoland selected DoTrust Complete after a detailed period of due diligence and evaluation. It joins other major brands in exploring the potential to drive significant operational and compliance benefits from bringing together the full spectrum of financial risk assessments in one place.

The operator will also integrate DoTrust Complete’s newly released automation features which anticipate the regulatory changes recently confirmed by the Gambling Commission for a rollout this summer.

These changes are likely to require operators to undertake frictionless financial risk assessments on customers triggered by certain spend levels, and then to act on the findings. DoTrust’s automation tools allow these assessments to be run in real-time and provide actionable insights at scale.

Nigel Birrell, Group CEO of Lottoland said: “We are excited to be working with DoTrust not just to conquer these compliance challenges, but to improve our player experience and customer trust as we do so. The team at DoTrust have demonstrated their total commitment to the gambling industry and meeting the needs of operators and players. The ability to automate many of the processes in one platform is essential to our success going forward.”

DoTrust COO Michael Byrne, said: “Lottoland is a much admired and significant player in the lotto betting and iGaming space. With the White Paper reforms looming, their high level of engagement and foresight means Lottoland, like our other partners, will be amongst the best-positioned operators to move into the new era. We’re proud they have chosen us for this.”

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Stakelogic Bolsters UK Presence with Exciting New Midnite Partnership

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Stakelogic Bolsters UK Presence with Exciting New Midnite Partnership
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Leading casino content developer cements its status in the UK by announcing a bold new partnership with innovative casino and sports betting operator Midnite

In-demand content provider Stakelogic is delighted to announce an exciting new partnership with up-and-coming online casino and sports betting operator Midnite. The trend-setting developer will provide Midnite full access to its portfolio of convention-defying slots and its state-of-the-art suite of live casino content.

Per the deal, players at Midnite will be able to spin the reels of Stakelogic’s innovative catalogue of online slot games. This includes daring new titles like Tiki Tiki Hold ‘N’ Win, Pigeon Hut, and Wild Hogs.

Stakelogic’s portfolio is one of the most diverse in the industry, with players also being able to enjoy a selection of classic slot titles. Midnite customers will be able to take a trip down memory lane as they spin the reels on an array of classic and fruit-machine slots from Stakelogic.

Midnite will also receive full access to Stakelogic’s complete live casino offering. This includes immersive live versions of popular games like blackjack and roulette and industry-leading titles like Speed Baccarat and Spin to Win.
Players at Midnite will also be able to trigger the industry-first Super Wheel bonus. An optional side-bet can trigger the feature, which transports players from their online slots into a live studio where they are greeted with the Super Wheel. This exciting bonus gives players the chance to win huge money prizes or trigger one of four additional mini-bonuses.

Midnite is one of the hottest names operating in the UK right now. The dynamic operator provides a range of casino and betting options for its players, putting an emphasis on being built for the next gen player. It works with several of the industry’s most respected casino content providers and will further enhance its selection with Stakelogic

Daniela Fricchione, Head of Account Management at Stakelogic, said: “The UK is a key market for Stakelogic and we are always looking for exciting new partners to work alongside. Midnite is an operator that has had our attention for a while, standing out thanks to its modern approach to betting and casino and we are excited to help it grow and to further establish our own position as one of the best developers operating in the UK.”

Nick Wright, CEO at Midnite, said: “Working alongside some of the best developers in the industry is a key part of our strategic growth plan as we continue to make inroads into the UK. This new partnership with Stakelogic is a major step for us. Not only does it significantly enhance our online slot collection, but it also gives us access to one of the best live casino content on the market. Our customers have come to expect a high standard from Midnite, and with Stakelogic, we are only raising that bar further. “

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