Cancellation, Return and Refund Policy

The delegate passes at conferences organized by the European Gaming Media and Events Team may be transferred up to 2 days before the event. Simply send an email to [email protected] to change the details, and email Zoltan Tundik at [email protected] after having done so.

You may request a full- refund and cancel your ticket so long as:

Your request is made within 30 days of purchasing your ticket, and
Your original purchase was made no later than 45 days before the event takes place.

If your purchase was made later than 45 days before the event takes place and/or your request was made after 30 days from the purchase of your Delegate Pass, you may still request a refund and cancel your ticket, however, a €250 cancellation fee will be deducted from the refund you receive.

No refunds are allowed after 10 days before the event.

Payment Privacy Policy

European Gaming Media and Events collects, uses, stores and processes customer information and financial details and customer’s credit card details from time-to-time, but does not retain credit card information digitally or by hardcopy after a transaction is completed. European Gaming Media and Events complies with Payment Card Industry (PCI) Data Security Standards and destroys any record of credit card information, if taken by European Gaming Media and Events staff, as soon as is practicable.

European Gaming Media and Events Customer Service Contact

We strive to provide all our valued clients with impeccable customer service, fast delivery, and comprehensive reporting.

Dedicated account managers ensure the best possible service, whether you are building media lists using our database, for a global campaign, or just sending a one-off release.

If you have any questions about our services, please contact our customer service department at:

Tel: +40 (0) 731 394 220

Email: hello at

EU: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania