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Compliance Updates

Swedish Regulator Penalises L&L Europe for Self-exclusion Failures

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Swedish Regulator Penalises L&L Europe for Self-exclusion Failures
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Spelinspektionen, the Swedish Gambling Authority, has issued a warning and SEK600,000 penalty fee to L&L Europe Ltd for self-exclusion failures. L&L Europe operates 14 casino sites in Sweden, including the Fun Casino, HyperCasino, No Bonus Casino and Norge Casino brands.

An investigation into L&L started after self-excluded players told Spelinspektionen that they had been able to play at its sites.

L&L said the issue was due to a change in its bank ID verification supplier, which led to a delay in processing self-exclusion requests from Spelpaus for players who had set up accounts before 1 January 2019. This issue affected self-excluded customers from 28 April 2019 to 6 May 2019.

The operator has since returned all deposits to a self-excluded player that was still able to gamble.

“The fact that L&L did not complete the required Spelpaus.se checks speaks for itself that the violation should be considered serious. In addition, that a player was able to play despite being registered in Spelpaus.se further indicates that the violation is serious,” Spelinspektionen said.

However, as L&L corrected the issue themselves meant that a warning and penalty fee was considered appropriate, the regulator concluded. The penalty fee was set at 0.1% of L&L’s turnover.

Niji Narayan has been in the writing industry for well over a decade or so. He prides himself as one of the few survivors left in the world who have actually mastered the impossible art of copy editing. Niji graduated in Physics and obtained his Master’s degree in Communication and Journalism. He has always interested in sports writing and travel writing. He has written for numerous websites and his in-depth analytical articles top sports magazines like Cricket Today and Sports Today. He reports gaming industry headlines from all around the globe.

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