Compliance Updates

Swiss Online Casinos Face Payment Issues

Published

5 years ago

June 22, 2020

Niji Narayan

Swiss Online Casinos Face Payment Issues

Reading Time: < 1 minute

Swiss online casinos Jackpots.ch and Casino777.ch are facing complaints after customers saw account balances on a digital payment provider plummet from one day to the next. The issue is believed to have affected around 1000 customers who used SwissPost’s financial service, PostFinance, to fund their accounts.

Swiss media reported that some customers woke up on June 8 to discover their PostFinance balances had dropped by up to “tens of thousands of Swiss francs.”

It appears a software update on PostFinance’s platform on March 17 led to funds being credited to customers’ casino accounts without being debited from their PostFinance accounts.

Customers who did not keep close tabs on their account activity only became aware of the error on June 8 when PostFinance adjusted account balances to account for the casino transfers, in some cases resulting in negative balances that led to customers’ accounts being locked.

Jackpots.ch and Casino777.ch belong to Stadtcasino Baden. CEO Detlef Brose stressed that the error was not the operator’s fault but said the sites would reimburse “all game losses that are related to transfers made more than 30 days ago.”

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Niji Narayan

Niji Narayan has been in the writing industry for well over a decade or so. He prides himself as one of the few survivors left in the world who have actually mastered the impossible art of copy editing. Niji graduated in Physics and obtained his Master’s degree in Communication and Journalism. He has always interested in sports writing and travel writing. He has written for numerous websites and his in-depth analytical articles top sports magazines like Cricket Today and Sports Today. He reports gaming industry headlines from all around the globe.