The winners of IAGR’s 2024 International Regulatory Awards have been revealed, with regulators from Australia, the Netherlands and Denmark taking home the trophies during the IAGR & IMGL Rome Conference.

This year’s winners showcase innovative and effective regulatory efforts from across the globe.

1. Regulatory Excellence Award: Australian Communications and Media Authority (ACMA)
   For the launch of the BetStop National Self Exclusion Register, the ACMA was recognised for overcoming complex delivery and regulatory challenges to create Australia’s first centralised exclusion register.

2. Regulatory Innovation Award: Kansspelautoriteit (Ksa), Netherlands Gambling Authority
   The Ksa was commended for its use of data to enhance consumer protection, fast-tracking advanced dashboards to improve regulatory oversight.

3. Best Regulatory Campaign Award: Danish Gambling Authority
   The Danish Gambling Authority won for its ‘One Armed Bandit’ campaign, which used humour and collaboration with influencers to engage the public on responsible gambling.

IAGR Vice President, Sarah Kelly, who was part of the judging panel, said:

‘This year saw one of the highest numbers of global nominations, with a diversity of entries reflecting the increasing efforts of our members to improve regulation of the gaming sector.

‘Our winners have shown exceptional dedication in advancing regulatory standards for the benefit of the gaming industry and its consumers.’

ACMA Chair, Nerida O’Loughlin said:

‘BetStop – the National Self-Exclusion Register represents a significant enhancement of consumer safeguards available to Australians who gamble. The IAGR award for regulatory excellence is recognition of the dedication and collaboration of ACMA staff in delivering this important safeguard which has supported the more than 30,000 Australians registered to date.’

Michel Groothuizen, Chairman of the Ksa/Netherlands Gambling Authority said:

‘I was honoured to be in Rome on behalf of our organization. I greatly appreciate the international acknowledgement for ‘Markers of risk’. I would like to thank my dedicated and impactful colleagues Dr. Flóra Felsö and Dr. Judith Kas and their team for their hard work. The report about this project will be published later this year. A great contribution to our mission which states consumers must be able to play safely. We act to prevent misconduct.’

Anders Dorph, Director of the Danish Gambling Authority, said:
‘Our campaign “The One-Armed Bandit” targets underage persons to prevent them from gambling, which is why we took a quite unusual approach. For instance, our character uses a type of language which one does not normally hear in campaigns from public organisations. However, we found it necessary to use unorthodox methods to reach our target group and I am very thankful that the IAGR jury saw the value of our campaign.

‘Preventing underage children and young people from gambling and gambling harm is an important agenda for the Danish Gambling Authority which is why I am particularly proud of the award.’

These prestigious awards underscore the importance of collaboration, innovation and dedication in the global regulation of gambling. 

The Dutch Gaming Authority (KSA) has imposed a penalty payment order on Winbet NV for offering unlicensed games of chance. Offering games of chance without the required license is prohibited in the Netherlands. If the party does not cease the violation and keep it ceased, it will be imposed a penalty payment.

Investigation by the KSA has shown that Winbet offered gambling via four websites: galaxyspins.com, winnercasino1.bet, superb1.bet and doctorspins.com. For this, it has been imposed a penalty of €280,000 per week, with a maximum of €840,000.

On all the sites examined it was possible to create a player account, make deposits and participate in the illegal gambling offered. No technical measures were taken on the sites to prevent participation from the Netherlands.

The Netherlands has a regulated gambling market to better protect players. The KSA therefore takes tough action against illegal supply. With an order subject to penalty, illegal supply is often quickly stopped. Providers can also be fined for the period in which the illegal supply was available.

In a massive international operation targeting illegal football gambling and its associated criminal activity, authorities made over 5100 arrests and recovered more than USD 59 million in illicit proceeds.

The operation, code-named SOGA X and conducted between June and July 2024, was a collaborative effort involving INTERPOL and 28 countries and territories. It was designed to tackle illegal online football gambling during the UEFA 2024 European Football Championship, which was predicted to generate a surge in betting turnover, and lucrative profits for criminal organisations.

The illegal gambling market is worth a staggering USD 1.7 trillion globally, according to research by the Asian Racing Federation, and is closely tied to other criminal enterprises. Beyond shutting down tens of thousands of illegal websites, SOGA X investigations also led to the rescue of trafficked workers and the exposure of money laundering syndicates.

Hundreds of human trafficking victims rescued in the Philippines

In one significant case in the Philippines, local authorities, supported by INTERPOL, dismantled a scam centre operating alongside a licensed gambling site. The operation resulted in the rescue of more than 650 human trafficking victims, including almost 400 Filipinos and more than 250 foreign nationals from six different countries. Many of the victims had been lured to the location with false promises of employment and were kept there through threats, intimidation, and even passport confiscation. They were then forced into working for the legal gambling site, while also running illegal cyber scams, including romance scams and cryptocurrency-related fraud.

An INTERPOL Operational Support Team provided vital assistance to Filipino authorities on the ground, providing expertise in extracting and analysing forensic evidence from seized devices, tracing illicit financial flows and identifying potential victims and suspects in other jurisdiction.

The SOGA X operation also cracked down on large-scale illegal betting sites and complex financial crime schemes.

One notable example from Vietnam, where online gambling is prohibited for citizens, saw authorities dismantle a sophisticated gambling ring that was generating a staggering USD 800,000 in daily transactions.

The syndicate, powered by servers located in multiple countries, used an elaborate network of bank accounts and e-wallets to receive illegal gambling bets and distribute payouts.

In Thailand, police raided two locations hosting major illegal betting websites, arresting the ringleaders and their network for gambling and money laundering offenses and seizing assets worth over USD 9 million.

In Greece, authorities took down a major illegal betting ring that exploited fake and mule user accounts to place bets on sports events. The organised crime group, which employed Virtual Private Networks (VPNs) to bypass internet blocks in Greece, operated at least seven illegal gambling sites and had access to accounts on 60 other illegal websites.

The group managed 3000 fake and ‘mule’ user accounts on legal gambling websites in Greece, Cyprus and Spain. The accounts had been created using both stolen identity cards and forged documents and often utilised e-wallets to facilitate their illegal activities. During the investigation seized laptops were found to contain 9000 pictures of fake ID cards.

The goal of this type of scheme is to break down large sums of money into smaller, less detectable amounts. By dispersing their profits across multiple accounts, criminals aim to avoid detection by law enforcement, financial institutions and legitimate gambling sites. It’s a method also used to facilitate money laundering.

SOGA X was a coordinated effort led by INTERPOL, with crucial support from the Asia-Pacific Expert Group on Organised Crime (APEG), the INTERPOL Match Fixing Task Force (IMFTF) and operation partner UEFA. INTERPOL facilitated intelligence sharing among participating countries, providing case mentoring and training for local authorities.

Stephen Kavanagh, INTERPOL Executive Director of Police Services, said: “Organized crime networks reap huge profits from illegal gambling, which is often intertwined with corruption, human trafficking, and money laundering. The successes of Operation SOGA X would not have been achieved without global information sharing and significant efforts by law enforcement authorities on the ground.”

Illegal gambling can also be closely tied to match-fixing as criminals attempt to manipulate the outcome of sports events to guarantee profits. When illegal gambling is rampant, it becomes easier for corrupt individuals to influence games, so the SOGA X operation also aimed to intercept and interrupt any signal of manipulation. Related investigations are still ongoing.