Compliance Updates
UK Gambling Commission Updates Guidance on Fair Terms and Practices
The UK Gambling Commission (UKGC) has updated its guidance for all operators on fair and transparent terms and practices.
The Commission has recently found licensees using terms that are potentially unfair and, in some cases, give them undue discretion to decide if and how they are applied. Examples include:
- Terms that allow licensees to confiscate customers’ un-staked deposits.
- Terms regarding treatment of customers’ funds where a licensee believes there has been illegal, irregular or fraudulent play.
- Promotions for online games that have terms entitling a licensee to void real money winnings if a customer inadvertently breaks staking rules.
- Terms that unfairly permit licensees to reduce potential winnings on open bets.
The Commission said it had also seen terms and conditions that are difficult to understand and welcome bonus offers and wagering requirements which may encourage excessive play.
According to the Commission, in light of this, licensees should:
- Review their terms and conditions to make sure they comply with relevant consumer protection laws, the LCCP and take into account the Commission’s updated guidance. It is an LCCP requirement that licensees must be able to provide evidence to show how their terms are fair and transparent.
- Review their offers, particularly welcome bonus offers or those with wagering requirements. The LCCP requires rewards and bonuses to be constructed in a way that is socially responsible. Although it is common practice to attach terms and conditions to bonus offers, the Commission does not expect conditions, such as wagering requirements, to encourage excessive play.
For these changes, it is highly advisable to choose to play on the best UK betting sites and gambling platforms, in order to be sure one selects a place that follows these guidelines. The regulator noted that if a consumer is not satisfied with a licensee’s response to a complaint, they can refer it to an alternative dispute resolution (ADR) provider. The Commission expects ADR providers to adjudicate on contractual and transactional disputes between consumers and licensees. The UKGC’s guidance to ADR providers says they must consider consumer protection legislation when looking at disputes. This includes, for example, considering whether a contract term is fair.
Compliance Updates
CT Interactive Achieves A1 Certification for Greece
CT Interactive has achieved A1 Supplier Certification in Greece, awarded by the Hellenic Gaming Commission. This significant milestone underscores the company’s strategic commitment to expanding its presence in regulated European markets. The A1 certification enables CT Interactive to offer its top-tier gaming portfolio to licensed operators across Greece.
Focused on enhancing the player experience, CT Interactive delivers a meticulously curated selection of games that have proven successful in the market, including titles like Win Storm, Lucky Clover, The Big Chilli, Chilli Fruits and many others. By prioritising quality and player satisfaction, each game is designed to provide immersive, engaging experiences.
Continuously evolving to meet player preferences and utilising cutting-edge technology, CT Interactive ensures a seamless and rewarding gaming journey. This commitment not only fosters long-term player loyalty but also reinforces the company’s dedication to creating lasting value while maintaining the highest standards of performance and entertainment.
Compliance Updates
Three Nigerian Tennis Players Suspended Under Tennis Anti-Corruption Programme
The International Tennis Integrity Agency (ITIA) has confirmed that three Nigerian tennis players have been sanctioned for breaches of the Tennis Anti-Corruption Programme (TACP).
The sanctions are linked to a criminal case heard in 2023 involving a match-fixing syndicate in Belgium. Collaboration between the ITIA and Belgian authorities led to a five-year custodial sentence for the leader of the syndicate, Grigor Sargsyan.
The three players’ cases were ruled on by independent Anti-Corruption Hearing Officer (AHO) Amani Khalifa.
35-year-old Henry Atseye, who reached a career-high world singles ranking of 1518 in September 2015, admitted to six breaches of the TACP across 2017 and 2018. The player admitted to collaborating with Karim Hossam (who was issued a lifetime ban in 2018) to commit corruption offenses, including facilitating wagering and contriving the outcome of three matches.
Atseye was issued a suspension of two years and six months, alongside a fine of $10,000. The suspension began on 14 October 2024, and will end on 13 April 2027.
Sylvester Emmanuel and Christian Paul did not respond to ITIA charges, effectively accepting liability and acceding to sanctions, as outlined under section G.1.e of the TACP.
26-year-old Emmanuel, who reached a career-high world singles ranking of 1097 in December 2016, and 29-year-old Paul, who reached a career-high world singles ranking of 1257 in May 2016, were found liable for six breaches of the TACP across 2017 and 2018 – including facilitating wagering, contriving the outcome of matches, receipt of money and failure to report corrupt approaches.
Emmanuel and Paul were issued suspensions of three years, alongside fines of $10,000. The suspensions began on 6 November 2024, and will end on 5 November 2027.
During their periods of ineligibility, the players are prohibited from playing in, coaching at, or attending any tennis event authorised or sanctioned by the members of the ITIA (ATP, ITF, WTA, Tennis Australia, Fédération Française de Tennis Wimbledon and USTA) or any national association.
The ITIA is an independent body established by its tennis members to promote, encourage, enhance and safeguard the integrity of professional tennis events worldwide.
Compliance Updates
PayBy Awarded Gaming-related Vendor License from the GCGRA
PayBy Technology Projects LLC, an Astra Tech company and one of the UAE’s leading fintech platforms, announced that it has been awarded a gaming-related license by the General Commercial Gaming Regulatory Authority (GCGRA), the federal entity overseeing commercial gaming activities in the United Arab Emirates (UAE). The award allows PayBy to provide financial services to GCGRA-licensed commercial gaming operators, marking a new milestone in the Authority’s endeavour to establish a well-regulated commercial gaming sector in the UAE.
As the first fintech to secure such a licence, PayBy will operate under the “Gaming-Related Vendor License” category. The company is now authorised to provide a range of services, including digital wallets, secure payments and advanced fraud detection systems, aligning with the GCGRA’s vision of creating a secure and innovative gaming environment that prioritises player safety.
Astra Tech’s Ultra app ecosystem integrates payments, remittances, lending and now gaming-related services into a unified platform serving over 150 million users globally. Through strategic partnerships with global leaders like MoneyGram and Mastercard, Astra Tech continues to expand its reach and impact, delivering seamless financial solutions.
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