Playtech boosts up the security for IMS clients

Playtech, the world’s largest supplier of online gaming and sports betting software has boosted the security of its technology services clients post the finalising of the integration of Featurespace’s machine learning fraud detection tools.

Consequently, the Playtech Information Management System (IMS) player management platform licensees will be enabled to instantly identify and reduce fraud.

The integration materialises following a strategic partnership Playtech signed with Featurespace in 2017, with the deal forming part of the group’s strategy to further foster its IMS platform.

ARIC the UK- and US-headquartered Featurespace’s adaptive, real-time, individual change platform instantly identifies new fraudulent attacks through monitoring player behaviour. Simultaneously ARIC aims to minimise the number of authentic, incorrectly sanctioned customers – significantly reducing poor player experience.

Shimon Akad, Playtech’s Chief Operating Officer, said: “Playtech is committed to promoting safe play and empowering licensees and players with advanced customer engagement and protection.”

“We are developing industry-leading risk management technology and processes and Playtech’s IMS player management platform provides our licensees with the latest player protection protocols. I’m therefore delighted that our partnership and integration with Featurespace technology will enable us to further increase the quality and effectiveness of our offering.”

Once a licensee has set up Featurespace as a third-party provider within IMS, the occurrence of a set of pre-configured player events, such as deposits, withdrawals, and changes to personal information, begins triggering alerts for IMS to send information to the ARIC platform.

Licensees will be required to send historical data to Featurespace prior to its real-time investigations.

Martina King, the Chief Executive of Featurespace, said: “Our strategic partnership with Playtech enables us to deliver enhanced protection to their customers through our real-time, machine learning technology and will allow Playtech’s licensees to better manage risk.”

“We are proud to be working together to provide our machine learning ARIC platform to protect and serve Playtech’s customers.”