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UKGC Moves to Increase Consumer Protections in Online Gambling

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UKGC Moves to Increase Consumer Protections in Online Gambling
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The gambling regulator in the United Kingdom has found that under its rules, consumer protections and social responsibility measures around the use of gambling machines could be significantly improved.

In a report issued this week, the UK Gambling Commission (UKGC) made recommendations that would harden protections for gambling consumers (including those participating in gambling over the internet) following a thorough review of the gambling industry in the country.

The purpose of the review was to “reduce the risks that consumers, especially those that are vulnerable, face from gambling,” and the report calls upon industry stakeholders including the government, the UK Gambling Commission and gambling providers to play a role in the achievement of the stated initiatives.

Many of the headlines coming out of the UKGC’s review focus on recommended changes to range of acceptable stakes for fixed odds betting terminals (FOBTs), electronic gambling games that return a predetermined percentage of the overall money wagered to the consumer as winnings over the course of time.

Examples of FOBTs include roulette, slot machines, bingo and simulated horse and dog races. FOBTs are traditionally found in land-based betting shops, but with the growing popularity of online gambling, and in particular online gambling that takes place on mobile devices, the recommendations made by the UKGC will likely have a much broader impact on the gambling industry in the United Kingdom.

STAKE LIMITS FOR FOBTS

In conjunction with making a recommendation regarding stake limits for FOBT, authorities sought the input of other stakeholders including local authorities, political organizations, faith groups and licensed gaming operators.

Gaming operators suggested keeping the current stake levels and enhancing responsible gaming measures as a way to further protect consumers. However, other stakeholders proposed lowering the maximum stake levels as their preferred strategy.

The report recommends a sharp reduction in stake limits for FOBTs. Currently, these betting devices have a maximum stake limit of £100 and a limit of £500 on the amount of the prize a consumer can win from their wager. The report suggests reducing the stake limit to £2 for FOBT slots games and £30 for other FOBT games.

In addition to revising the allowable stake levels, the regulator also recommends measures that would further limit the amount that a player can lose over a certain period of time by adjusting the volatility of returns and the speed of play.

THE UNITED KINGDOM’S LIGHT TOUCH APPROACH TO ONLINE GAMBLING

Traditionally, the UKGC has been known for its “light touch” approach to online gaming regulations. Compared to other gaming regulators round the world, The UKGC has imposed fewer restrictions on online gambling operators.

One such example is the way the UKGC treats online poker player pools, commonly referred to as “liquidity.” Most other major online gambling regulators around the world have limited the players that can be included in an online poker operators’ games by creating regulations that require operators to segregate their player pools in their jurisdiction from the companies’ other operations in other countries.

This closed liquidity model has proven detrimental to online poker, and while regulators in jurisdictions such as France, Spain, Italy, Portugal and New Jersey have learned their lesson in this regard and have moved away from the closed liquidity model, current regulations still restrict the sharing of player liquidity to other jurisdictions that have similar regulatory requirements and have established a formal agreement between the government authorities in those jurisdictions.

In contrast, the UKGC allows online poker operators to offer games to those in the UK that include players from outside of the country. This is of particular value to players that choose to play on sites that have a large global presence, as it provides a wider choice of games, stakes and far bigger prize pools for poker tournaments than operators in a closed or limited liquidity jurisdiction.

However, as part of its review, the UKGC has recognized a number of areas in the online gaming sector in which it can implement improvements to further enhance the effectiveness of the protection of consumers.

UNFAIR PRACTICES IN ONLINE GAMBLING PROMOTIONS

The online gambling market in the UK was established in 2014 and represents the largest regulated online gambling market in the world. In the UK, the industry now generates £4.7 billion gross gambling yield (GGY) per year and growth in the sector is expected to continue. Considering the size of the market, it is no wonder that the regulator paid particular attention to the igaming side of the industry.

The UKGC made recommendations for policy changes in several areas of online gaming.

One area that the UKGC is looking to shore up its regulations is around unclear and/or unfair terms and conditions on gambling sites. A review by the regulator found “widespread instances of unfair terms and practices in relation to promotional offers.”

These days, at many online casinos no deposit is required to be able to play for real money, but the significant restrictions that accompany some of these promotional offers have angered consumers, which in turn has put the issue on the radar of the gaming regulator.

Warnings have been issued to some licensed operators, and the UKGC has already begun consulting on amendments to the regulations. “We will also publish guidance for operators and ADRs on unfair terms, and provide more information to consumers about the treatment they should expect to receive,” the regulator stated in the report.

UNDERAGE CONSUMERS OF ONLINE GAMBLING

Making sure that underaged people are not engaging in online gambling is an area of particular interest to the regulator. A recent study found that 3% of children ages 11 to 16 years old claimed to have gambled on the internet.

In addition, broader concerns were raised about the availability of some online social games. While these games are not technically considered gambling, in part because they are free and provide no monetary prize, “they may encourage young people to gamble,” the regulator contends.

As of now, there are no requirements for playing social-style casino games offered by licensed operators, but the regulator has flagged this issue and plans on possibly amending its regulations to require age verification for those seeking to play those games. The UKGC is also concerned about “gambling-style games that are offered by non-gambling operators” which fall outside of the purview of the regulator.

 

Source: Pokerfuse

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Bacta pledge support for Safer Gambling Week as industry drives awareness campaign

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Bacta is at the forefront of initiatives to encourage responsible gambling with the leading trade association for the land-based low-stake sector joining the Betting and Gaming Council, the Lotteries Council and the Bingo Association as organisers and supporters of the 2024 edition of Safer Gambling Week (SGW) which runs 18th – 24th November.

With a core objective of encouraging people to talk and take action to gamble responsibly, the initiative which is running for its eighth year, will feature what the official SGW web site refers to as a ‘blitz’ of safer gambling messages online and in land-based venues in order to spark a nationwide conversation about responsible gambling and the safeguards that have been put in place by the regulated industry.

George McGregor Bacta’s Executive Director (Government Relations) believes the initiative continues to make a significant contribution to the industry’s endeavours to reduce further the incidence of problem gambling. He stated: “The first point to make is that Safer Gambling Week draws attention to what Bacta members are practicing every week and every day of the year. This commitment and culture is something that every Bacta member should be extremely proud of.

“The consumer-facing Safer Gambling website poses a series of questions to consider and outlines how to use safer gambling tools such as setting time and deposit limits and how to self-exclude from gambling.”

He added: “As an awareness raising initiative Safer Gambling Week has demonstrated its value. Safer Gambling Week 2023 smashed previous social media records, generating over 50 million impressions across Twitter, Facebook and Instagram.

“The website received half a million visits and the campaign engaged with a large number of cross-party MPs and peers who gave their backing as did Premier League clubs West Ham United and Brighton and Hove Albion.

“Safer Gambling Week demonstrates that Bacta, its members and the industry at large is fully committed to delivering a safe, responsible and enjoyable gambling entertainment experience for all of its customers.”

 

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SharpLink Gaming Announces Third Quarter 2024 Financial Results

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SharpLink Gaming, Inc. (Nasdaq: SBET) (“SharpLink” or the “Company”), an online performance-based marketing company serving the U.S. sports betting and iGaming industries, today announced its financial results for the three and nine months ended September 30, 2024.

Financial Highlights

  • Revenues decreased 27.7% to $2,838,908 for the first nine months of 2024, compared to $3,925,618 for the same nine-month period in 2023. For the three months ended September 30, 2024 and 2023, revenues declined 34.7% to $881,690 compared to $1,349,331, respectively.
  • Total operating expenses declined 25.9% to $4,426,835 from $5,977,327 for the nine months ended September 30, 2024 and 2023, respectively; and total operating expenses dropped 46.0% to $970,080 from $1,795,057 for the three months ended September 30, 2024 and 2023, respectively.
  • For the nine months ended September 30, 2024, net income climbed to $11,002,266 after factoring net income from discontinued operations of $14,567,733 – up 673.3% from a net loss of $9,114,443 inclusive of the net loss from discontinued operations of $2,523,754 posted for the comparable nine months in the prior year. After factoring a net loss from discontinued operations of $97,139, the net loss for the three months ended September 30, 2024 decreased 68.9% to $885,131 when compared to a net loss of $2,849,547 for the same three months ended September 30, 2023 after factoring a net loss from discontinued operations of $822,100.
  • As of September 30, 2024, cash on hand was $1,850,206 and total stockholders’ equity was $2,020,143. This compared to $2,487,481 cash on hand and total stockholders’ deficit of $9,399,769 as of December 31, 2023.

Commenting on the results, SharpLink Chairman and CEO Rob Phythian said, “The notable decline in operating expenses reflects SharpLink’s continued focus on streamlining our affiliate marketing business; and the significant improvement in our bottom line results is largely a result of our $22.5 million cash sale of our SportsHub fantasy sports and sports game development businesses to RSports Interactive, Inc. earlier this year. Since that time, we have succeeded at scouring our balance sheet, eliminating virtually all of our debt, and have turned our attention to identifying, qualifying and pursuing compelling strategic growth opportunities that we believe can best be leveraged to create and enhance long-term sustainable value for our shareholders. As we progress through to the end of the year, we look forward to sharing much greater insight into our future plans for SharpLink resulting from the collective due diligence efforts of our leadership team and our highly engaged Board of Directors.”

For more detailed information about SharpLink’s Third Quarter 2024 financial results, please refer to the Company’s Quarterly Report on Form 10-Q filed yesterday with the U.S. Securities and Exchange Commission and accessible online at sec.gov or via SharpLink’s investor relations page at investors.sharplink.com/

About SharpLink Gaming, Inc.

Headquartered in Minneapolis, Minnesota, SharpLink is a trusted marketing partner to leading sportsbooks and online casino gaming operators worldwide. Through its iGaming affiliate marketing network, known as PAS.net, SharpLink focuses on driving qualified traffic and player acquisitions, retention and conversions to U.S. regulated and global iGaming operator partners worldwide. In fact, PAS.net won industry recognition as the European online gambling industry’s Top Affiliate Website and Top Affiliate Program for four consecutive years by both igamingbusiness.com and igamingaffiliate.com. SharpLink also owns and operates a portfolio of direct-to-player, state-specific, affiliate marketing websites designed to attract, acquire and drive local sports betting and online casino gaming traffic to its valued partners which are licensed to operate in each respective state. For more information, please visit sharplink.com.

Forward-Looking Statements

This release contains forward-looking statements that are subject to various risks and uncertainties. Such statements include statements regarding the Company’s ability to grow its business through strategic growth opportunities, the potential benefits of the Company’s products, services and technologies and other statements that are not historical facts, including statements which may be accompanied by the words “intends,” “may,” “will,” “plans,” “expects,” “anticipates,” “projects,” “predicts,” “estimates,” “aims,” “believes,” “hopes,” “potential” or similar words. Actual results could differ materially from those described in these forward-looking statements due to certain factors, including without limitation, the Company’s ability to achieve profitable operations, government regulation of online betting, customer acceptance of new products and services, the demand for its products and its customers’ economic condition, the impact of competitive products and pricing, the lengthy sales cycle, proprietary rights of the Company and its competitors, general economic conditions and other risk factors detailed in the Company’s annual report and other filings with the SEC. The Company does not undertake any responsibility to update the forward-looking statements in this release.

CONTACT INFORMATION:
INVESTOR AND MEDIA RELATIONS
[email protected]

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Exploring the Strategic Benefits of Cashback Programs with Bojoko CEO Joonas Karhu

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The significance of cashback programs extends beyond mere player retention.
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The significance of cashback programs extends beyond mere player retention. They are a compelling incentive for new player acquisition, particularly among demographics that value financial reassurance during gameplay. By offering a partial refund on losses, operators can create a more forgiving gaming environment, encouraging players to engage more freely and frequently.

To gain deeper insights into the strategic advantages of cashback programs, we spoke to renowned industry expert Joonas Karhu. He is the CEO of Bojoko, a leading online casino affiliate platform known for its expertise in everything from exclusive offers to optimizing bingo bonuses.

In this interview, Karhu shares his insights on how cashback initiatives impact player acquisition and retention metrics, the specific player demographics that respond positively to these incentives, and the potential financial implications for operators. He also provides practical advice on effectively implementing cashback programs to maximize their benefits while mitigating associated risks.

How do cashback programs impact player acquisition and retention metrics?

From a retention perspective, cashback offers create a more forgiving gaming environment. Players are more inclined to return, knowing that some of their losses will be reimbursed. This assurance can reduce churn rates and extend the customer’s lifetime value.

You might not think that cashback programs could be a driver for new player acquisition, but they actually do have this effect, much more than UK casinos might expect. We have a page highlighting British casino sites with cashback bonus offers available, and from this, we have seen some interesting data.

Hundreds of Brits are specifically looking for casinos with cashback every month, and while smaller than many other searches, such as free spins, etc., this traffic and niche interest should not be ignored. Additionally, players will also take cashback into consideration when reading casino reviews and comparing websites. Adding cashback is a positive factor across the board.

Are there specific types of players who respond more positively to cashback incentives?

Cashback programs tend to resonate particularly well with the types of players you want at your casino, namely regular recreational players and high rollers.

For the former group, it is about a safety net and better odds. The logic is somewhat similar for high rollers, but the numbers they are playing for are huge, and you should strongly consider making your cashback for VIP rollers real cash rather than bonus money. Highrollers are used to getting money straight into their hands, have alternatives, and will be picky.

What are the potential financial implications for operators offering cashback programs?

While cashback programs involve returning a portion of losses to players, the long-term financial benefits often outweigh the immediate costs. Yes, you will lower the house edge, but in return, enhanced player retention leads to sustained revenue streams.

However, it’s crucial for operators to carefully design these programs to ensure they are financially sustainable, balancing player incentives with the company’s profitability goals. This is especially key for highroller incentives.

How can operators effectively implement cashback programs to maximize their benefits?

Operators should tailor cashback programs to align with their target audience’s preferences and behaviors. If you have a solid VIP or high roller base, have a separate system for them. Tiered loyalty programs or VIP programs work as well. It is also possible to only make cashback available for your VIP players if you have data showing that your regular incentives do enough to retain recreational players.

Are there any risks or downsides associated with cashback programs that operators should be aware of?

The only real risk is miscalculating your profit margins, especially when it comes to high rollers. Be careful that big wins from one set of players, coupled with high cashback payouts to others, are planned. The unexpected does happen, and you need to be prepared for it.

If you plan cashback right, there is no real risk. You are simply trading a small percentage of your house edge for retention. Just ensure the house edge is squarely on your side, and should you end up with a very high RTP overall, be sure to advertise it for maximum potential. There’s also a very large group of British players that really cares about payout percentages, and being over 96-97% can give you a nice additional boost in acquisitions.

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