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Australia

Ladbrokes pulls out from self-exclusion scheme in Australia

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Ladbrokes pulls out from self-exclusion scheme in Australia
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Major betting company Ladbrokes has pulled out from the plans for a national self-exclusion scheme in Australia. The scheme was intended for people trying to quit gambling.

The scheme was proposed as a joint initiative of the country’s largest online-only bookmakers, such as Sportsbet, BetEasy, Ladbrokes and Bet365 and the industry group Responsible Wagering Australia. The scheme would permit punters to ban themselves across states and all wagering sites at once on smartphones, computers and tablets.

Other reforms include a voluntary opt-out scheme for gamblers to set betting limits when they sign up, and a ban on offering “inducements” to tempt Australians to open online betting accounts or to refer a friend to open one.

Federal Social Services Minister Dan Tehan is expected to announce within weeks that the National Consumer Protection Framework for online wagering has been approved by the states and territories and will set down an implementation timeline.

But with uncertainty surrounding who will develop the nationally consistent self-exclusion scheme and how it would operate, wagering industry sources say Sportsbet and BetEasy (formerly CrownBet) have been working with government officials on the development of a proposal.

Ladbrokes supports a multi-operator self-exclusion scheme, but this week blasted the “frustrating” delays in rolling one out. The Australian arm of the UK-based betting company insists a model already in force in the Northern Territory, the jurisdiction where most online bookmakers hold their licences in Australia, has proved effective and should be replicated by other governments.

“The design and implementation of most multi-operator self-exclusion schemes fails due to complexity,” Ladbrokes general counsel Patrick Brown said.

“Ladbrokes calls on Sportsbet and BetEasy (CrownBet) to work within Responsible Wagering Australia on multi-operator self-exclusion.”

In the UK, the gambling watchdog has raised concerns about the effectiveness of the country’s newly introduced self-exclusion system, GamStop, and has hit out at flaws allowing self-excluded gamblers to continue receiving bookmakers’ promotional material.

Ladbrokes position puts it at odds with the two biggest members of Responsible Wagering Australia, the industry group led by former Labor Party heavyweight Stephen Conroy, and has raised questions internally over whether Ladbrokes will remain a member.

Some wagering sources believe Ladbrokes, ranked the fourth most popular online bookie behind Sportsbet, TAB and BetEasy, is also unhappy about the incoming ban on sign-up inducements which it relies on to attract new customers. They said Ladbrokes joined the Conroy-led association just over a year ago, and has been privately accused of not sharing the same “proactive” approach of other member organisations to “protect the sustainability of the industry.”

Mr Conroy said Responsible Wagering Australia had been a leading supporter of the new consumer-protection reforms and would continue to work actively with government leaders to implement its measures.

He said the national self-exclusion register, to be funded by the industry, was an integral part of the reforms and “must be easy to use and apply across all operators.”

 “All RWA members are strongly committed to this and currently offer simple to use self-exclusion options at an operator level whilst the federal government is implementing the national self-exclusion register,” Mr Conroy said.

 

Source: smh.com.au

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Australia

Secretlab partners with Fluent Commerce for Order Management

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Secretlab, the leading international ergonomic furniture specialist brand, is partnering with Fluent Commerce to enhance global digital operations – scaling its Order Management System with Fluent Order Management.
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Secretlab is scaling its Order Management System (OMS) to support its growth and enhance customer experience globally. Fluent Order Management processes inventory data at unprecedented levels to provide complete inventory visibility and accuracy.
“It’s great to see an innovative company like Secretlab choose Fluent Order Management,” said Graham Jackson, CEO, Fluent Commerce. “Fluent Commerce has a track record for delivering enduring value to global retailers and our modern and scalable technology will set Secretlab up for long-term success,” Jackson adds.
Fluent Order Management is used by leading global retailers including JD Sports, L’Oréal, Prada Group, Aldo Group, LVMH, Dulux and Kingfisher. Most recently, Munro Footwear chose Fluent Order Management to enhance inventory management globally.
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Australia

ACMA: Tabcorp Pays $262,000 Penalty for Illegal In-Play Bets

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Tabcorp Holdings Limited (Tabcorp) has paid a $262,920 penalty for taking online in-play sports bets, which is illegal in Australia.

An Australian Communications and Media Authority (ACMA) investigation found Tabcorp accepted 854 in-play bets across 69 tennis matches between April and October 2023.

Online in-play betting—wagers made on a sporting event after it has commenced—is prohibited in Australia under the Interactive Gambling Act 2001.

Authority member Carolyn Lidgerwood said the ban on online in-play betting is in place to protect vulnerable people.

“In-play betting increases access to gambling opportunities and exacerbates the risks of gambling harm, as people can place bets with high frequency on multiple outcomes during sporting events,” Ms Lidgerwood said.

“There has been significant growth in online sports betting in recent years and it’s important all online wagering services have systems in place so that illegal in-play bets are not accepted.”

During the investigation Tabcorp reported that the breaches occurred due to a technical “bug” in its systems. While the error first occurred in April 2023, it was not fixed until October 2023.

“Tabcorp is a major wagering operator and it is concerning that it took some 6 months for the system error to be identified and fixed,” Ms Lidgerwood said.

In addition to paying the $262,920 penalty, Tabcorp has also advised the ACMA of controls it now has in place and future steps it will be taking to minimise the risk of online in-play bets being accepted.

In its consideration of this matter the ACMA also took into account that Tabcorp had voided all bets so consumers did not suffer any loss and Tabcorp did not profit from the errors.

Tabcorp was previously issued a formal warning by the ACMA in November 2021 for accepting in-play bets on a United States college basketball game.

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Australia

AUSTRAC and Pacific Financial Intelligence Units Gather in Brisbane to Tackle Financial Crime in the Region

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Identifying ways to combat serious financial crime is the key focus when financial intelligence units (FIUs) from across the Pacific meet in Brisbane.

Representatives from 13 Pacific nations are gathering for the Pacific Financial Intelligence Community (PFIC) plenary, which is hosted by AUSTRAC.

The three-day event, which is now going on, provides a valuable opportunity for FIUs to further explore initiatives to fight financial crime. These include joint operations, intelligence sharing, capacity-building activities and region-wide technological enhancements.

Since last year’s meeting in the Cook Islands, PFIC members have focused their efforts on combating transnational organised crime, corruption and child sexual exploitation. AUSTRAC has worked with FIUs to ensure they have the training and capabilities required to proactively identify and tackle these crimes.

As well as ongoing themes such as money laundering, this year’s meeting will also address emerging issues such as illicit use of cryptocurrency, new payment platforms and gambling in the region.

AUSTRAC CEO Brendan Thomas said PFIC is a good example of the value strong regional partnerships bring to combating money laundering and other serious financial crime.

“As Australia’s financial intelligence unit, we’re not just focused on ensuring the security of Australia’s financial system, we also have a key role to play in working with our neighbours to combat the harms posed by criminal networks across the region,” Mr Thomas said.

“To put it into perspective, behind each of these crimes are people who are left devastated by the impacts of online scams, child sexual exploitation, environmental crimes or drug trafficking.

“PFIC was established by AUSTRAC and other regional partners in 2021 to promote greater collaboration among Pacific FIUs, and we’re so proud of the outcomes it’s already delivered.”

The Head of the Cook Islands FIU and outgoing Co-Chair of the PFIC, Mr Walter Henry, said he’s honoured to have played a leading role in PFIC over the last two years.

“Serious financial crime affects all of our nations, so we must work together to combat threats which undermine our financial security and community safety,” Mr Henry said.

“The PFIC has proven to be a vital channel for sharing intelligence, for working on capability enhancements and for staying across emerging threats and developments in technology.”

The Attorney-General will address the conference, to speak about Australia’s commitment to building strong regional partnerships to combat transnational financial crime, and ongoing efforts to strengthen Australia’s anti-money laundering system.

Representatives from the financial intelligence units of Australia, Cook Islands, Fiji, Kiribati, Nauru, New Zealand, Palau, Papua New Guinea, Republic of Marshall Islands, Samoa, Solomon Islands, Tonga and Vanuatu will be in attendance.

AUSTRAC is the permanent Co-Chair of the forum. The Head of the Fiji FIU is scheduled to take on the rotating Co-Chair position at the end of this plenary meeting.

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