Innovative Technology Germany Expands Customer Support Team to Provide First-Line Technical Support

Innovative Technology Germany has expanded its customer support team to provide first-line technical support to local customers. The company has appointed Annabell Fock as the customer support advisor in February. This is part of the company’s global expansion by setting up dedicated teams in several of their office locations.

“We are delighted that our customers from Germany and the surrounding countries can now contact the office directly for any first-line technical support they may need. This extends our global reach, as well as ensuring that customer queries are resolved quickly and effectively, providing a more direct, localised service,” Mirko Zwing, Lead Customer Support Engineer for Innovative Technology Germany said.

“The past three months have been a steep learning curve, but I have enjoyed every minute. My role is to provide technical support for our wide range of cash validation products via email and phone. Main responsibilities include testing, installation of software, prioritising support requests and giving advice on maintenance. I was attracted to the international nature of the role and I enjoy speaking with customers and colleagues from a variety of different countries. This support role is very varied, so every day is different which I like,” Annabell said.

“Annabell has a background in IT systems, so is very technically capable and manages our systems well.  She is settling in brilliantly and is already proving to be a real asset to the office. I look forward to seeing her progress over the coming months and years,” Steve Geske, Customer Support Engineer said.