Halifax Rolls Out “Gambling Freeze” Feature

Halifax bank has rolled out a “gambling freeze” feature across its mobile app which will allow customers to block gambling-related transactions. The new feature has been developed in recognition of the ways in which the bank can support customers to manage their money and gamble responsibly.

Customers of the bank will be able to self-exclude both their credit and debit cards from being used at bookmakers and gambling websites.

“We know that people who gamble a higher proportion of their income are more likely to face financial pressure – so we’ve introduced the freeze tool to help them manage that. Importantly, by also introducing a defrost period we’re helping to protect those who might otherwise make an impulsive return to gambling,” Elyn Corfield, Managing Director of Consumer Finance at Halifax said.

Halifax customers who have opted in to the service will not have their cards “unfrozen” for 48 hours, to make sure that customers have “thinking time to ensure their decision isn’t made in haste or under duress.”