Latest News
Casino Guru Celebrates Persuading 50+ Casinos to Alter T&Cs
Casino Guru, an independent source of information about online casinos, has recently reached an amazing milestone that marks its success in trying to change the online gambling ecosystem for the better. Due to Casino Guru’s efforts, over 50 casinos have removed or altered parts of their Terms and Conditions, that were not in line with fair gambling and player safety.
Player protection is one of Casino Guru’s priorities. The team behind the project believes that current market practices, although in line with the rules of gambling regulators, are not sufficient to allow players to gamble safely and without having to worry about unknowingly doing something against the rules of the venue they play at. Ridding the casinos’ T&Cs of unfair and predatory clauses has been part of Casino Guru’s active endeavors for over two years now.
“We have fine-tuned our casino review process to identify unfair conditions and warn players about them in our reviews. Therefore, the highest casino ratings are reserved for venues that create a safe environment for their customers,” said Matej Novota, the head of the casino review team at Casino Guru.
According to Matej, most of the clauses that have been removed or altered had something to do with these areas:
dealing with dormant player account and giving the casino the right to confiscate the balance of players that have not logged in or played in a certain period of time, giving the casino the right to decline withdrawals of players that have been identified to use so-called irregular betting patters, which don’t really make sense according to the Casino Guru team, limiting the size of winnings that can be accumulated over a certain period of time, unfair rules concerning playing with an active bonus.
“Casinos also often write their T&Cs in a way that’s difficult to understand and confusing, which leaves players helpless when trying to understand what they are and aren’t allowed to do. Additionally, as the T&Cs are generally designed to protect the casino at all costs, this creates an unbalanced player-casino relationship that can be exploited by the casino,” he added.
Casino Guru also helps casino players with their complaints. When players feel like they have been mistreated by the casino in an unfair way, they can submit a public complaint, and Matej’s team analyzes the situation and tries to help to get things resolved. These complaints also help Casino Guru identify points of friction between players and casinos, which can potentially be improved by altering the casino’s Terms and Conditions.
“Our reviews and ratings are used by thousands of players to choose a casino to play at, so it’s in the casinos’ best interest to be rated well. If casinos with unfair clauses in their T&Cs or many justified player complaints want to improve their rating, they need to get these issues resolved. This strict approach has helped us considerably in our endeavor to make casino T&Cs more balanced.”
It’s a great result for Casino Guru, but there still is a long way to go until players are fully protected when playing online. Casino Guru has described common issues in their fair gambling codex, which also defines the terms ‘fair casino’ and ‘fair and safe casino’.
The latter one is reserved for venues that meet exceptionally strict requirements. This is how all online casinos would function in the ideal world, according to Casino Guru. Out of over 3000 online casinos in their database, only two meet the criteria to be called ‘fair and safe’ in line with these requirements. The less strict criteria for ‘fair casinos’ have been met by approximately 150 venues.
The Casino Guru team will continue working towards improving this statistic in the future and helping make gambling online safer, but only time will tell whether that happens or not.
Latest News
7-Eleven selects Jackpot.com as their official lottery partner
Online Lottery Courier Service Jackpot.com Announces Exclusive Collaboration with 7-Eleven, Inc.
Jackpot.com will serve as the official lottery courier service of 7-Eleven, Inc., initially launching in Ohio and Massachusetts
Jackpot.com – the online lottery courier service that allows consumers to purchase official state lottery tickets on their phone, tablet, or computer – announced today an exclusive collaboration with 7-Eleven Inc., the largest convenience store chain in the world, to serve as their official lottery courier service.
As part of the collaboration, 7-Eleven customers in Ohio and Massachusetts will be able to sign up and play lottery games and scratchers on the Jackpot.com app or website. The program will initially be launched in over 600 7-Eleven and Speedway stores in Ohio and Massachusetts, with a special launch promotion that gives 7-Eleven customers a free lottery ticket on their first deposit by using promo code, “7Eleven”.
“We’re thrilled to work with 7-Eleven, the leading retailer of lottery tickets in the country,” said Akshay Khanna, CEO and co-founder of Jackpot.com. “Leveraging our technology and innovation, we can provide additional convenience for their customers, while adding an additional source of revenue. A true win-win relationship for all.”
By launching in Ohio and Massachusetts in 2023 and 2024, respectively, Jackpot.com aims at adding another avenue for player convenience with one of the most widely recognized brands in the convenience-retailing space. With a presence in Ohio, the nation’s seventh-largest lottery market, and Massachusetts, whose state lottery produced $1.2 billion in net profit for the Commonwealth during the 2024 fiscal year, Jackpot.com’s collaboration with 7-Eleven represents an added layer of accessibility for players.
Jackpot.com remains committed to responsible play and has significantly invested in protocols by allowing customers of legal age to set spend limits and limits on daily deposits, all while providing access to local and national responsible gambling resources, self-exclusion, self-suspension and automated notifications that offer help should problematic behavior be detected. Jackpot.com is also the only lottery courier service to launch with an iCap certification from the National Council on Problem Gambling.
To learn more, visit jackpot.com. First-time users can also download the official Jackpot.com Lottery App on the iOS or Android App Stores, where available.
eSports
The World Esports Summit 2024 Is Here!
The IESF World Esports Summit returns this December to Busan, South Korea. Hosted at the Busan Esports Arena (BRENA) from December 5-6, the Summit will bring together prominent figures from Esports, global brands, government officials, and sports executives for a deep dive into the current Esports trends, its rapid transformations, and future challenges.
This year’s theme, “Building Bridges, Not Barriers, Through the Power of Esports,” will highlight the role of Esports in uniting cultures, ideas, and industries. Under the slogan “We Empower Success,” the
Summit provides a great platform for Esports experts to engage in meaningful discussions and sessions, sharing their insights on trends and presenting forward-looking ideas for our industry.
The event, strategically timed at the close of the competitive season, presents a perfect environment for reflection on the year’s biggest events, industry shifts, and the next steps for Esports. Attendees can follow the expert’s perspectives on topics like:
- (R)Evolution in Esports
- East Meets West
- Esports Integrity: The Role of Referees
- The Rise of International Esports Competitions
- (In Korean) Korea’s Secret Sauce etc.
Also, featured at this year’s event are the IESF World Esports Training Camp and the World Esports Referee Academy.
These are very important IESF programs that are aimed at advancing the skills and professional standards of the next generation of Esports leaders.
Join us in Busan for two days designed to inspire, connect, and empower the international Esports community.
Registration for the World Esports Summit is free and open to all interested attendees.
To register, please complete our online registration form: iesf.formstack.com/forms/wes2024_participation_registration
See you in Busan!
eSports
Akhil Sarin CMO at Easygo named as key note at ICE Esports Conference
Clarion Gaming has confirmed that Akhil Sarin CMO at Easygo, the technology powerhouse behind the success of global brands Stake and Kick will headline the Esports & Games Conference (EGC) taking place on 21 January as part of the ICE Barcelona experience. As a key member of the executive team, Akhil Sarin has been instrumental in securing the high-profile partnerships that have accelerated Stake’s growth, including the Stake F1 team, UFC, Drake, and Premier League Everton FC.
Through these strategic alliances he has amplified Stake’s brand presence at the same time as creating unique, immersive player experiences, in the process setting new industry benchmarks.
Announcing the high profile speaker Will Harding, Head of Esports at Clarion Gaming said: “Securing Akhil Sarin as EGC key note at ICE Barcelona represents a remarkable opportunity for our attendees to gain invaluable insight into cutting-edge strategies in digital and influencer marketing .
“Akhil’s expertise with Stake and Kick.com embodies the forward-thinking, innovative approach that defines the digital marketing landscapes. His participation underscores the calibre of knowledge-sharing that we are committed to delivering at ICE and he is sure to both inspire our attendees and elevate their strategic perspective.”
Looking ahead to ICE Barcelona, Akhil Sarin stated: “Collaborating with Clarion Gaming at ICE Barcelona is an exciting opportunity to showcase Stake’s journey and continued focus on bold partnerships and creative marketing strategies that resonate with audiences.”
He added “The EGC is a vital platform for exchanging transformative ideas and shaping the future of gaming and entertainment. I look forward to discussing Stake’s vision and collaborating with industry leaders to inspire growth and innovation across the sector.”
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