Australia

Tabcorp Provides Update on Technical Issues Affected its Services

Published

4 years ago

November 10, 2020

Niji Narayan

Tabcorp Provides Update on Technical Issues Affected its Services

Reading Time: < 1 minute

Tabcorp Holdings Limited has provided an update on the technical issues which impacted its TAB, Keno and Gaming Services operations and systems from around 11:30 am AEDT on Saturday 7 November 2020.

Based on a preliminary assessment, a smoke and likely fire incident at a third-party managed data centre resulted in extensive damage to Tabcorp’s servers and associated infrastructure. This led to technical and systems outages, as well as the closure of TAB retail venues.

Based on a preliminary review of the incident, there is no evidence of any potential cyber security issues or customer data breaches. However, Tabcorp notes that these issues will be urgently reviewed as part of a formal investigation.

“Tabcorp wishes to once again apologise to our customers, the racing industry, venues and other partners for the issues we faced in the delivery of our products and services this weekend,” David Attenborough, Managing Director and CEO of Tabcorp, said.

“We appreciate the patience and understanding of our partners and customers and look forward to once again providing them with Tabcorp’s full gambling entertainment experience,” David Attenborough added.

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Niji Narayan

Niji Narayan has been in the writing industry for well over a decade or so. He prides himself as one of the few survivors left in the world who have actually mastered the impossible art of copy editing. Niji graduated in Physics and obtained his Master’s degree in Communication and Journalism. He has always interested in sports writing and travel writing. He has written for numerous websites and his in-depth analytical articles top sports magazines like Cricket Today and Sports Today. He reports gaming industry headlines from all around the globe.