Online gambling operator enhances onboarding and Responsible Gambling processes with RegTech platform

TruNarrative has partnered with operator, SlotsMillion to enhance their overall onboarding, compliance and safer gambling processes, as part of their commitment to deliver a safe, secure and responsible gaming environment for their players.

TruNarrative’s platform enables operators to orchestrate know your customer (KYC), anti-money laundering (AML), Behavioural Monitoring, Document Verification, Fraud Detection, Credit & Affordability checking processes through a single API and intuitive user interface.

The TruNarrative platform is currently trusted by established gaming operators and financial services organisations to safely, quickly, and compliantly onboard, process and manage their customers without friction.

SlotsMillion was started by casino industry veterans, and has always been at the forefront of new developments, being one of the first to embrace Virtual Reality in 2015.

SlotsMillion offers casino experiences across multiple device types including laptop, tablet or smartphone to players worldwide through their UKGC, MGA and Swedish licences.

Following recently published guidance from the UKGC around affordability and player protection, SlotsMillion went to market for a solution to deliver affordability assessments for UK players whilst providing a low-friction onboarding experience.

The partnership enables SlotsMillion to perform identity, document, politically exposed persons (PEPs) & sanctions checks through the TruNarrative platform.

Additionally, SlotsMillion will be able to utilise affordability assessments to gain insight into a player’s ability to meet their requested deposit/staking levels in real time without requiring them to manually upload excessive documentation.

Within the TruNarrative interface, SlotsMillion will also have access to a full case management system for manual review, referrals and a comprehensive audit trail for instant recall of all data for regulatory purposes.

Using the TruNarrative no-code platform, SlotsMillion can quickly adapt its onboarding and monitoring strategies without the need for technical resources. This will allow the operator to be agile in ensuring compliance with future changes to regulation and guidance.

The partnership builds on TruNarrative’s previous success in the gaming space and delivers SlotsMillion a tried and trusted compliance solution.

Elisabeth Isaksson – Compliance Director at SlotsMillion, said:

“With constantly increasing regulatory demands, compliance and player protection are key to sustainable growth and success. At SlotsMillion we have always put the customer first, and understand that verification and Responsible Gambling processes need to be combined with an enjoyable customer journey.

We are excited to bring in TruNarrative to further automate and strengthen the processes we already have in place. TruNarrative’s KYC and affordability solution offers a low-friction customer journey, great flexibility and ensures we can maintain a high degree of security whilst being able to adapt to new regulatory demands going forward.”

“We are excited to be working with SlotsMillion, and look forward to supporting them as they continue to grow.” said Adam Doyle, Head of Gaming at TruNarrative. “Using our platform and affordability solution, SlotsMillion can gain more insight into a player, helping them to make informed Responsible Gambling decisions.”