LeoVegas advances in Safer Gambling and affordability checks by launching personalised limits

LeoVegas Group is further strengthening its Safer Gambling offering with the development of instant, personalised deposit limits and enhanced individual affordability checks. Using third-party data and a proprietary risk prediction model, all LeoVegas Group’s UK customers will be assigned a personal deposit limit at first deposit which is then continually re-evaluated using the most recent data. Together with the AI-powered onsite messaging promoting Safer Gambling tools, these new limits are part of LeoVegas’ drive to develop sustainable customer relationships by improving the quality and effectiveness of its Safer Gambling interactions with customers.

Speaking about the initiatives, Gustaf Hagman, CEO at LeoVegas Group said: “Safer Gambling is one of our top priorities at LeoVegas: by ensuring a safe gambling experience we believe we are building more sustainable relationships with our customers. New technology has given us the power to refine these interactions and tailor them to our customers’ specific circumstances, making them more personalised and even more effective.”

LeoVegas Group’s Safer Gambling efforts are founded on the Group’s risk prediction model that uses AI to identify which players are at risk of developing harmful gambling behaviour. These customers benefit from personal contact with the LeoVegas Safer Gambling team via telephone, live chat, and email. Third party affordability data combined with AI further enhances analysis of customers’ behaviour and automatically prevents at risk customers from making new deposits. Personalised deposit limits and onsite messages are examples of new initiatives using AI and innovative technology to make gambling safer.