Interviews
SOFTSWISS Founder Ivan Montik Turns 40 – Interview
SOFTSWISS Founder Ivan Montik turned 40 in January. He agreed to talk to us about this milestone in his life, about his career and his experience of managing a company.
You are the Founder of one of the most successful software gambling companies in the world, which now has more than 1,000 employees. Could you imagine something like this in your 20s and what key decisions led you to your current role?
I actually imagined something like this when I started SOFTSWISS as a small custom software development company in 2009. Growing it to 1,000 employees was not a coincidence but a result of the long-term strategy and hard work of many like-minded people. Without thinking big, you’ll never grow big. When we founded SOFTSWISS, it wasn’t just to make a living (although profit was an important goal) but to create a company that would stand out among the competition with its quality of services and become a well-known name on the market.
There were many decisions made on the way. Switching from custom software development to creating our own products was an important step, and of course entering the iGaming industry played a crucial role. We didn’t just create a quality software platform, but developed our own White Label Solution, a unique service at that time. It brought us our first clients, casino operators, and some of them became key players in the market and contributed greatly to our mutual success.
Integrating cryptocurrencies into our software was another important decision and a turning point in the history of SOFTSWISS. We were the first company to offer a Crypto Casino Solution to the market. Becoming a pioneer in crypto gaming, we took a special place in the industry and made it a large part of our current business.
Launching various microservices and developing them into separate brands was a series of right decisions, too. Now we have such successful products, as a game studio, game aggregator, affiliate system, and payment provider, all functioning as standalone solutions and contributing to the brand’s overall success.
Finally, partnering with people who have been beside me in good and bad times, working with me on the most challenging tasks and showing their trust has definitely helped to lead the company to where we are now.
You have mentioned many times in interviews that you have a degree in economics but not IT, nevertheless, you have managed to build one of the most innovative companies in the online gambling industry. In your experience, in order to create a successful and, most importantly, in-demand product, which background is more important?
Although economics and management were in focus during my university years, computer science and programming were also there. It’s been my long standing passion. When I was at school, I sold my piano to purchase my first computer and learn the basics of programming on my own. This passion played an important role in choosing what business to do and helped me make many useful contacts among technical gurus. However, to lead a company to success, it was more important to have a business vision. You need to have an understanding of how to organise people and establish effective working processes. The knowledge of economics and management is very helpful here, but it’s also about personal qualities, such as the ability to take risks, evaluate partnerships and pursue business ideas which you believe are worth pursuing.
What obstacles have you faced during the creation and development of SOFTSWISS? Tell us about the most difficult personal and professional challenges you have had to overcome.
Entering the iGaming market was a risky idea on its own, as our team had no prior experience in this area and we were almost unaware of how complex it was. The conclusion I made was that ignorance is bliss as it keeps us connected to real-time challenges and helps tackle problems fearlessly. I learned all aspects of the industry from scratch, from the principles and requirements of gambling jurisdictions to the technical details of casino payment processing, to the peculiarities of the local gaming markets and player preferencences. It was my biggest personal challenge, but acquiring this knowledge has made the most positive impact on business.
Another challenge I faced several times in the company’s history was managing partnerships. When you grow big and do successful business, you become very noticeable and people start thinking about how they can become part of your success. Some of them are really eager to contribute their knowledge and/or money and establish a fair and mutually beneficial relationship, but unfortunately that’s not always the case. Others just want to jump in and take advantage of the company without any real contribution. I’ve had several negative experiences with unscrupulous partners who have had a destructive impact on the business, but we managed to overcome it. In the end, it made all of us stronger and taught us to be more picky when it comes to investment and partnership offers.
Having achieved success, it is sometimes difficult to maintain the same rhythm and not be tempted to relax and reap the rewards of your work. Where do you find points of growth and motivation to develop yourself?
I have several sources of motivation that help me stay tuned. First of all, I follow the example of the outstanding people who have reached much bigger success than myself and still haven’t stopped climbing new heights. I’m talking about the leaders of such giants, as Amazon and Google, but there are also people in our industry who I admire. The desire to stay on top of the competition is a strong driving force. iGaming is a fast changing market with new strong players appearing every day and evolving trends. If we stop and relax, it won’t take them long to take our market share.
The responsibility for the people who work with us, supporting them in their career and providing growth opportunities is another strong driving force for me. They joined SOFTSWISS and shared our corporate goals to become part of the common success, and I’m not allowed to let them down.
Finally, my passion for innovation doesn’t let me stop at where we are. There are so many new areas to explore, both within the iGaming industry and outside of it, and so many new projects to investigate. With the opportunities I have now, I can’t help taking on new technological challenges and investing into innovation.
What was your approach as a manager towards driving SOFTSWISS to success? Tell us about your managerial principles and practises. Were there any surprising revelations over the several years of managing your own company?
My main approach is staying flexible in all situations. You can’t manage the company of 1,000 people the same way you did when there were just 10. When it all just started, I was interviewing each new candidate myself before making them the final job offer. It was extremely important for me that our employees shared my personal values, that we were on the same page. It hasn’t changed much and I’m still worried about sharing the corporate culture, but I already can’t interview each employee. So I make sure that the C-level management are the people I trust, and it’s their responsibility now to communicate the corporate culture to others.
I’m also a big supporter of the agile approach and at SOFTSWISS we try to organise our daily routine according to agile practices. From the very beginning, even before I knew what agile meant, I intuitively understood that people were our biggest asset and tried to empower each employee to take decisions and act quickly. Now, with over 1,000 employees and with our industry changing so quickly, I know it’s the only way to stay competitive. So I trust people and motivate them to take the responsibility by showing how unlimited their growth opportunities are. I noticed that when people get an opportunity to participate in the company’s profit, it’s a much better motivation than a high salary on its own. So we try to empower everyone to become part of the common success story.
Talking about the personal part of the subject, does managing such a company leave time for your personal life?
Finding a balance between work and life is just a myth, I think. It’s a never ending battle. However, practice makes perfect, and I think I found some tricks that help me combine both so that neither suffers too much. I used to have some difficulties with delegating responsibility, trying to accomplish all tasks on my own quickly rather than explaining it to somebody and facing unfulfilled expectations afterwards. I’ve worked on it and noticed that wise delegation saves so much time. I concentrate on the strategically important things now and let people I trust do other tasks.
Setting priorities is also important. For me, health is the top priority and sport is the only way to stay healthy. I do boxing and it keeps me sane both physically and mentally. Combined with the Russian sauna, it gives amazing results. Also, I never miss an opportunity to build new neural connections in my brain by learning something new. My latest achievement is snowboarding. Besides sports, time with family and friends is what makes me feel happy and complete.
Looking back on the four decades behind you, do you think you have become wiser and now make better decisions from both a managerial and a personal point of view?
I’ve definitely become wiser. Although I’m still demanding a lot from the people I work with, I’m less of a perfectionist today and I don’t expect it from my employees. As I said before, I’ve become more cautious in choosing partners and going into business relationships. Unfortunately, it’s the effect of some wrong decisions made in the past, but learning from my own mistakes is also an achievement. I still believe that it’s more important to take a risk and make a mistake than not to take a risk and miss a chance. So I can always forgive mistakes but I rarely forgive missed chances.
Finally, where to next? Has turning 40 changed anything? Do you feel just as energetic and motivated as before, looking for further ventures, or do you have other ambitions in mind?
I feel as motivated and energetic as I never did before. Life only starts at 40, doesn’t it? I have the experience, resources and people by my side to pursue new ventures. There are several exciting projects in the pipeline now, both for SOFTSWISS and outside of it. I’ll continue investing in innovation and supporting fresh ideas because this means investing in the future.
Nik Robinson, CEO at Big Time Gaming, talks about the challenges studios face when it comes to sequel slots such as its just-launched Danger! High Voltage 2.
Congratulations on the launch of Danger! High Voltage 2. Tell us more about the game and what players can expect.
Thanks! We’re absolutely thrilled to launch Danger! High Voltage 2—it’s an electrifying sequel we think fans of the original will love. When we released the first Danger! High Voltage, the response was phenomenal, and players kept asking for even more high-octane action. So, we set out to turn things up to 11 with this release.
The game cranks up the excitement with our Megaways™ engine, giving players up to 117,649 ways to win on each spin. The base game is supercharged with volatility and powered by the MegaDozer, perched right above the reels, ready to drop Scatters, Wilds, Multipliers, and other electrifying surprises into play. Then there are the two fiery free spin bonuses—Fire in the Disco! and Danger Danger!!—designed to keep players on the edge of their seats.
And, of course, it wouldn’t be Danger! High Voltage without the unforgettable soundtrack by Electric Six! Get ready for some serious foot-tapping and headbanging because this game truly brings the heat.
How does the second instalment differ from the original Danger! High Voltage slot you launched back in 2017?
This time around, players are transported to an electrifying thrilling industrial scene, and introduced the groundbreaking mechanic MegaDozerTM mechanic sitting up top, ready to unleash Scatters, Wilds, Multipliers, and surprises.
It’s amazing to see how much slot game design has evolved since we launched the first game in 2017, and Danger! High Voltage 2 is a testament to that evolution. This time, we’ve built it around our Megaways™ engine, which amps up the gameplay with up to 117,649 ways to win on every spin.
We’ve also kept the player choice element for the Free Spins round, but we didn’t just stop there. Fire in the Disco! and Danger Danger!! are brand-new bonus features that make every spin a symphony of excitement. It’s a whole new level of Danger! and a thrilling way for players to experience just how far we’ve come in delivering cutting-edge slots.
What made the iconic song from Electric Six the perfect soundtrack for creating a slot game around?
When we set out to create Danger! High Voltage 2, we knew we had to keep the core essence that players loved—the name and that iconic Electric Six soundtrack—but from there, this game is a totally new beast.
It’s insanely catchy and the perfect soundtrack for spinning the reels. For me, it stirs a strong feeling of nostalgia, taking me back to the early 2000s when the song was riding high in the charts. The more I listened to it, the more I became convinced it would be huge fun to create a slot game around the song. The lyrics lend themselves to bonus features (Fire in the Disco! Danger Danger! Or the original High Voltage & Gates of Hell), and the disco theme works really well as an online slot because it is so visual and colourful. With the original, we were able to capture the essence of the song and bring it to life, which is why Danger! High Voltage became a runaway success. Danger! High Voltage 2 turns the volume up to the max and we fully expect it to rise to the top of the charts, just like the original did.
Just how hard is it to launch a follow-up to a hugely successful slot game? What are the main challenges in doing so?
Launching a follow-up to a hit like Danger! High Voltage is no easy feat—it’s a bit like making the sequel to a blockbuster movie. You need to build on the experience offered by the original game, keeping true to the core theme and gameplay while making sure it offers something new and different. Stick too close to the original and it won’t deliver the excitement players are seeking, move too far away from it and you can end up with a significant disconnect from the original. But we reimagined the visuals and mechanics, integrating our Megaways™ engine as it adds massive win potential with up to 117,649 ways to win and to keep the gameplay engaging. We took risks with a completely new mechanic MegaDozer™ and introduced two brand-new free spin features, Fire in the Disco! and Danger Danger!! which had to be meticulously tested to ensure they deliver the right blend of fun and volatility. It becomes a bit of a balancing act whereby you need to keep core elements the same or similar and then bring in new elements that take the whole package to the next level. It’s easy to see why the second album is often the toughest for musicians.
Big Time Gaming seems to have cracked the code when it comes to sequel slots with the recent launch of Bonanza Falls so you must have been able to overcome these challenges.
We’re fortunate to have such strong original titles like Bonanza and Danger! High Voltage as a foundation for our sequels, but make no mistake—it all starts with the team’s incredible work in crafting these iconic games in the first place. When you have a solid base, it gives us the freedom to innovate boldly. For instance, with sequels like Bonanza Falls and Danger! High Voltage 2, we introduced fresh mechanics like MegaDozer™, Win Exchange™, Bonus Coins, which add entirely new dimensions to gameplay. These features aren’t just updates; they’re true evolutions that deliver exhilarating experiences and keep players coming back.
Our team embraces these challenges head-on, bringing excitement and a touch of fun to every sequel we produce. And while these games build on the legacies of the originals, they’re crafted to stand tall on their own merits. Bonanza Falls and Danger! High Voltage 2 don’t just rely on the reputations of their predecessors—they’re outstanding games in their own right, designed to thrill players new and old alike. It’s about creating something fresh while capturing the magic that made the originals so beloved.
Match Hype has just won two industry competitions. Talk us through your product.
Match Hype brings engagement from social media platforms like TikTok and Instagram into the sportsbook. Our technology automatically turns raw sports data into short videos full of sports and betting insights. We have the capacity to create up to a million videos daily in more than 30 languages. We also provide hosting and streaming of the videos, and we track everything in the video thanks to our own player. The high level of video experience and the scale make us unique in the market, and we believe that this innovation is extremely needed in the industry—and the judges in the competitions probably agree with us.
What technologies are you leveraging to deliver such a cutting-edge tool/product?
We have more than six years’ experience in developing dynamic video solutions for clients like Microsoft, HBO, and SAP, and a decade in high-end video production for similarly well-known clients. Match Hype is the essence of this. We have developed our own robust cloud infrastructure that enables us to work on a huge scale. We can also leverage the integration of third-party solutions that help us make the video content rich and engaging. The AI boom came at the right time to help us make the experience for the viewer even better.
Who is Match Hype aimed at?
We focus mostly on sportsbook operators, where we think we can bring the biggest value. But we also have clients on the affiliate and media side. Our “competition” at the moment are creative professionals who are able to create one video at a time. To cover hundreds or thousands of events daily, you need huge manpower. With Match Hype, you don’t need that—it’s all automated. Anybody who appreciates this level of efficiency will benefit.
The end users are any sports fans who enjoy engaging videos. So basically everybody.
Has this industry been slow to embrace video content and unlock the potential it offers? If so, why?
It’s hard for us to talk about the whole industry, as we haven’t been part of it for that long. But iGaming feels like a conservative industry where only truly meaningful innovations make it. Fingers crossed for Match Hype being one of them. We are confident because of our track record in other industries, and mostly thanks to the results of our dynamic videos that are already used by significant igaming industry players.
What makes video content so effective at customer acquisition? How can Match Hype be used in this regard?
People just love video content. In the last review, TikTok said that the average user spends around 90 minutes a day on their platform. Platforms like Spotify used to be music and podcasts only; now they are full of videos. You just can’t ignore that. Video killed the radio star, and a static sportsbook is next to die.
And what about retention? How can it be used to keep players engaged and coming back for more?
Imagine that a 30-second video gives you the exact insights to help you make a betting decision without spending dozens of minutes on different resources to gather all the information. People don’t want to read anymore. This is probably an even bigger strength of Match Hype than user acquisition.
What can we expect from Match Hype in the coming months?
We will establish Match Hype as an industry standard for dynamic video content. We’ll bring many more sports like tennis, basketball horse racing and. We are preparing real-time video use cases—for example, half-time updates in football—and new distribution channels like integration directly into streams. The potential is huge. Stay tuned.
Any final thoughts?
For the last year, we have talked with literally hundreds of iGaming experts, investors, and executives. Almost every one of them sees fan engagement as a huge topic in the upcoming months and years. And video will definitely play a key part in it.
Video says more than a thousand words. Give it a go—watch one of our 30-second videos and see for yourself.
Affiliate Industry
Flying high: How RavenTrack is helping operators unlock the true potential of their affiliate programs
We sit down with Adam Rowley, Managing Director at RavenTrack, to understand why data, tracking and optimisation are key to a successful affiliate program
Your tagline is “win at performance marketing”. Tell us more about how you help operators maximise their partnerships with affiliates.
It is indeed. RavenTrack is a powerful affiliate tracking solution that allows operators to track, optimise and grow through their affiliate programs. Our proprietary solution offers an advanced affiliate tracking platform built by iGaming experts – this ensures it meets the unique demands of the industry, including the need to withstand the pace and complexity of affiliate marketing in the online sports betting and casino space. RavenTrack has also been designed to be flexible and customisable so that it can be adapted to individual client requirements. This combination of qualities has seen us become the go-to affiliate software tracking provider for more than 150 brands across the world, brands that are winning at performance marketing with the support of RavenTrack.
Why is tracking so important to the ultimate success of an affiliate program?
Tracking is the glue that holds marketing and sales together in the online arena. But effective tracking requires a platform that delivers reliability, accuracy and a seamless UX so that users can easily dig into the data and generate valuable insights. Speed and reliability are crucial so that operators don’t miss a single click or conversion. To track data effectively, operators (and their affiliate partners) need tools such as pixel and postback capabilities and geo-targeting. The former allows affiliates to track customer activity in real time which helps them maximise the revenue of the brands they work with. When it comes to intelligent geo-tracking, it allows users to identify and aim to funnel traffic through specific locations.
But tracking is just one part of the process and success of an affiliate program– online sportsbook and casino operators must be able to take the data they have tracked and use it to optimise campaigns, both internally and those being run by their affiliate partners.
What does optimisation look like? How does RavenTrack help its customers do this?
Traffic source provides a lot of spoke for optimisation, especially when it comes to things like which affiliate is performing best, changes to traffic, ROI and conversion rate optimisation. With RavenTrack, operators have the insight they need to do this. They can also give their affiliates access to data via their own internal reporting systems – this is done via our two-way API – to help determine which campaigns and creatives are delivering the best results. Operators also need to optimise the commercial agreements they have in place with their affiliate partners, and this means being able to offer them a range of options including CPA, revenue share, CPL, CPM and hybrid.
As operators – and their affiliates – get more experienced at using data and tracking, they will want to customise reports to a pretty granular level so that they can optimise to a much deeper and greater extent. Customisable reports (we have more than 20 reports available), marketplace and dashboards are just a few of the tools we provide to help operators and affiliates optimise campaigns and work to the commercials that deliver for both parties.
And how does all of this come together to help both operators and affiliates scale at pace?
Our fixed-cost model means operators can create as many campaigns for their brands as they like without the worry of additional costs. This in turn makes growing their program pretty straightforward. With a long list of commission structures available (which can be customised by the client) for their affiliate partners, operators can ensure the growth of the program is reflected in the growth of the wider business, ultimately allowing them to maximise profitability from affiliate marketing activity while at the same time ensuring their partners are fairly compensated for the quality traffic they send.
Migrating to a new affiliate tracking platform can cause major upheaval. How do you help operators through the process?
We know that moving to a new platform can be a big decision and a significant undertaking, but we have plenty of options to make it a seamless process from start to finish. This includes working with the affiliate program team to run their old and new program side by side to ensure there is absolutely no drop-off in traffic or lost data. Our UK-based account and customer support team is always on hand to assist during the migration process, and once operators are up and running with RavenTrack – this includes helping them get the most out of our platform and tools.
RavenTrack has only been around for a handful of years but has already achieved great things. What can we expect in the months ahead?
We hit the market in 2018 and haven’t looked back. Today, we work with 150 brands, processing more than one billion clicks per month and £2billion in deposits to date. The operators using RavenTrack to run their affiliate programs have generated more than £500 million in revenue and counting. Our numbers speak for themselves and no matter the size of brand or affiliate program, our solution is the key to unlocking the true potential of affiliate marketing. As for the months ahead, expect more platform updates, new tools and some big-name partnership announcements.
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