Asia
Survey Shows Macau Gaming Service Improved Last Year

An index measuring gaming service in Macau continued to rise last year compared to a year earlier. However, it also illustrated a trend hovering downwards when it came to casino workers’ tolerance towards guests.
The results of the Macau Gaming Service Index was revealed by the Macau Gaming Research Association, a collaboration with SGS Hong Kong, which described itself as an inspection, verification, testing and certification company on its website.
The survey enlisted mystery shoppers who descended on casinos at the city’s six integrated resorts in the second half of last year.
The index stood at 138 in the last quarter of 2022, a 6% increase compared to the same period a year earlier when it was just 130, and 129 in 2019 before Covid unfolded.
In spite of an improvement overall, the “tolerance” index – one of three components that make up the overall index – pointed to a trend dipping downwards since 2019.
It stood at 99 in the fourth quarter of last year, the third consecutive year with a score less than 100 – a 2013 base score against which casino workers’ patience is measured.
A total of 864 employee samples were gleaned during the survey, with mass-market gaming areas concerning 12 properties visited by the mystery shoppers.
-
Asia5 days ago
S8UL Launches 12-City Esports World Cup Watch Party Tour and Exclusive Creator Experience in Mumbai
-
eSports5 days ago
Team Vitality’s Women’s Mobile Legends: Bang Bang Team Crowned World Champions at the Esports World Cup
-
Asia5 days ago
DigiPlus Backs Stricter Online Gambling Regulation
-
Interviews5 days ago
Betting That Works: DATA.BET’s Performance-First Approach to Sports Expansion
-
Australia5 days ago
ACMA Blocks More Illegal Online Gambling Sites
-
Interviews4 days ago
Roundtable: Why Malta remains the ‘hub’ of European iGaming
-
Africa4 days ago
Altenar appoints Brendon Jeacocks as Regional Director in South Africa
-
Interviews5 days ago
CEO of MEDIA24 Interviewed: Industry Scams, Business Insights and SEO