Mindway AI, a leading innovator in advanced responsible gaming technologies, proudly announces a strategic alliance with evoke, a dominant force in the global gambling market.
This partnership signifies a major advancement in the gaming sector, as two industry pioneers come together to bolster player protection and responsible gaming protocols.

The integration of Mindway AI’s state-of-the-art technology into evoke’s platform underscores their commitment to ensuring a safer and engaging gaming experience for their users.
Mindway AI is renowned for its sophisticated software solutions that enhance player protection by combining artificial intelligence, neuroscientific insights, and expert human evaluations. The
incorporation of Mindway AI’s GameScanner solution is an important initiative boosting evoke’s player safety strategy and helping them to deliver their mission to make life more interesting for
their customers.

“We are beyond excited to join forces with evoke, a leading powerhouse renowned for its unwavering commitment to excellence and player satisfaction. This alliance perfectly aligns with
our mission to propel responsible gaming practices forward and set new standards in the industry.” stated Rasmus Kjaergaard, CEO at Mindway AI.

evoke are one of the world’s leading betting and gaming companies with internationally renowned brands, including William Hill, 888, and Mr Green. The operator strives to create an environment that offers the most enjoyable experience for customers and recognise that being uncompromising on safer gambling lies at the heart of this. The incorporation of Mindway AI’s GameScanner solution stands as a powerful initiative aimed at fortifying a secure and responsible gambling atmosphere, all while intensifying the thrill and delight of online gaming.

“Partnering with Mindway AI will allow us to take our approach to player safety to a whole new level. We are totally committed to ensuring our players have a safe, and enjoyable, experience.
Mindway AI are unequivocally experts in identifying signs of potentially harmful gambling, and by harnessing that expertise, we will be able to really enhance our commitment to our players.” said
Will Mace, Group Director of Player Safety, evoke.

The partnership between Mindway AI and evoke represents another important milestone and a leadership turning point in the industry’s move towards higher standards. By harnessing the formidable synergy of artificial intelligence and human expertise, this collaboration is set to elevate responsible gaming standards, forging a powerful path towards a markedly safer and exceedingly responsible online gaming environment.

Pubs and clubs in New South Wales with gaming machines are now required to comply with important new measures intended to embed a culture of harm minimisation in venues to support people at risk of gambling harm.

Venues with more than 20 gaming machines now need to have a dedicated Responsible Gambling Officer (RGO) on duty while gaming machines are in operation.

Under the changes, licensed venues are also banned from placing any signage or advertising relating to gaming machines either on, or visible from, an Automatic Teller Machine (ATM) or EFTPOS terminal.

Any sign that advertises or gives direction to ATMs or EFTPOS terminals will also not be allowed to be visible from a gaming machine or any part of a gaming area.

Venues will be given a month’s grace period to ensure they are compliant with the new ATM signage rules before enforcement activity commences in August.

The NSW Government has consulted industry and stakeholders on the new requirements.

Venues will be responsible for identifying and training suitable staffs to fulfil the role of Responsible Gambling Officers, who will help identify and support patrons displaying concerning gambling behaviour, make referrals to gambling support services and facilitate requests for self-exclusion.

The number of officers required to be on duty will be scaled depending on the number of gaming machine entitlements a venue has.

Venues will also be required to keep a Gambling Incident Register to record details of occurrences including where a patron displays behaviour that indicates they are at risk of, or experiencing gambling harm, and any requests for self-exclusion.

Further changes will be rolled out from 1 January 2025, when all ATMs must:

• Be located at least five metres from the entry to a gaming room or area where gaming machines are located.
• Not be visible from:
  • The entry to a gaming room, or area or room where gaming machines are located.
  • A gaming machine.

Liquor & Gaming NSW inspectors have already commenced visiting venues across the state to ensure they are aware of the new 1 July obligations, and will be providing further guidance to industry about the changes that apply from 1 January 2025.

Minister for Gaming and Racing David Harris said: “We know that gaming machines represent the most serious risk of gambling harm, impacting individuals and their loved ones.

“The NSW Government is committed to implementing gambling reform to reduce these harms, including this introduction of Responsible Gambling Officers in pubs and clubs, and changes to the placement and visibility of ATMs in venues.

“Responsible Gambling Officers will work to identify those patrons most at risk, or who are already experiencing gambling harm, check on their wellbeing and help refer them to support services if required.

“Having cash dispensing facilities further away from gaming machines encourages a clean break in play for patrons who may be losing track of what they are spending.

“We’ll be monitoring compliance in these areas closely to see if we need to look at strengthening harm minimisation laws even further.”

The International Gaming Standards Association (IGSA) has welcomed Continent 8 Technologies, the award-winning global managed hosting, connectivity, cloud and cybersecurity solutions provider to the global online gaming industry, as its newest association member.

Continent 8, an IGSA Silver member, is a trusted industry partner for global leading brands in the iGaming and online sports betting market. With over 25 years of experience, Continent 8 brings unparalleled expertise to the association. Their well-respected regulatory and cybersecurity practices make them an obvious choice in supporting IGSA, advocating true industry standards for the gaming industry. As a member of the IGSA Cyber Resiliency Committee, Continent 8 will have an immediate impact, empowering suppliers, operators and regulators with best-practice recommendations to meet current and evolving regulatory and cybersecurity requirements.

Jeremie Kanter, Continent 8 Director of Regulatory Affairs, said: “Continent 8 and its dedicated cybersecurity company, C8 Secure, have helped our global network of operators and suppliers achieve sustainable, long-term success. This is largely due to our commitment to industry standards. We are excited to collaborate with the IGSA and industry peers to develop and establish comprehensive compliance and cybersecurity standards with the goal of elevating regulatory and cybersecurity excellence, performance and innovation across the gaming industry.”

“IGSA is very excited to welcome Continent 8 to our membership. As a long-time champion of industry standards, they are intimately familiar with the regulatory and cybersecurity challenges, opportunities and requirements that today’s gaming stakeholders face. We look forward to their participation within our Cyber Resiliency Committee and other various IGSA groups. We believe their contributions will be significant and of great value to the industry,” Mark Pace, President of IGSA, said.