Rdentify rolls out major new update to transform customer experiences

Rdentify, the AI-driven customer experience platform, has released a major new, feature-packed update that fundamentally changes the way operators create world-class customer experiences.

The update significantly supplements Rdentify’s existing functionality as the iGaming industry’s go-to responsible gambling tool.

The platform now not only identifies risks of player harm in customer support conversations, but also analyses every aspect of all interactions with users.

With Rdentify, operators can gain a deep understanding of the performance of their CS team and where it can improve.

They can also analyse the voice of their customers across live chat, social and phone, receiving actionable data on customer preferences, frustrations and much more.

“Rdentify has been trusted by many of the biggest names in gaming for some years now to detect at-risk players. With this update, we’ve dramatically expanded its scope to the entirety of the customer experience,” said Daniel Brookes, CEO and founder of Rdentify.

“This is about elevating support by better understanding customer preferences and the way your CS team interacts with the user. Those who are using Rdentify are already reporting cost savings and improved performance across the board. We’re here to help you deliver more for your users.”

Rdentify is the best way to ensure quality and understanding in every customer interaction. Real-time visibility via an intuitive dashboard means operators can quickly spot emerging trends and provide proactive support.

For more information about how Rdentify can improve the experience of your customers, please visit the website.