Industry Awards
Betsson Group Wins Two Awards at EGR Italy Awards 2024
Betsson Group has been recognised for its exceptional performance at the EGR Italy Awards 2024, securing two prestigious awards during the ceremony held last evening in Rome.
The event, which celebrates excellence across the Italian iGaming sector, saw Betsson claim victories in the Customer Services Operator and Marketing Campaign categories.
Betsson Group’s win in the Customer Services Operator category highlights the company’s unwavering dedication to putting customers first. Betsson’s customer service team handled over 500,000 customer interactions in Italy this year, maintaining a 92% customer satisfaction rate. Key to this success is their advanced omnichannel support system and continuous staff training, ensuring that customers receive prompt, knowledgeable assistance across all touchpoints, including chat, email, and WhatsApp.
In the Marketing Campaign category, Betsson was recognised for its innovative, multi-channel approach that drove significant engagement across digital and traditional media. One standout initiative was the “Watch the World Cup with Francesco Totti” campaign, which attracted millions of views and interactions on social media. Betsson.Sport’s campaigns combined creativity, local partnerships, and brand ambassador activations to enhance visibility and connect with diverse audiences. The campaign for Starcasino.gratis, which included scholarship programmes for croupier training, also demonstrated Betsson’s commitment to community engagement and social responsibility.
These wins reinforce Betsson’s strong presence in Italy, showcasing its ability to excel in both customer service and marketing in a highly competitive market.
Earlier in the day, Betsson Group’s Managing Director for Italy, Stefano Tino, participated in the EGR Italy Briefing as part of the panel discussion “Voices from the Top: Leader’s Keynote Panel”. During this session, senior leaders from top operators and service providers debated the direction of the Italian gaming market, offering insights on trends and challenges facing the industry.
With these two significant awards, Betsson Group continues to demonstrate its commitment to excellence in the Italian iGaming sector, consistently delivering high-quality customer service and innovative marketing campaigns that resonate with both players and the wider community.
Industry Awards
Evoplay celebrates four EiGE Awards wins
Evoplay, the award-winning game development studio, has claimed four accolades at the European iGaming Excellence (EiGE) Awards, underlining the company’s commitment to innovation, exceptional content development, and cutting-edge marketing.
At the prestigious event, Evoplay was named Best Game Developer, reaffirming its status as a top-tier content creator. This award reflects the studio’s consistent output of high-quality, innovative games that continue to engage players across diverse markets.
For its dedication to delivering seamless, on-the-go entertainment, Evoplay took home the Best Mobile Gaming Provider award on the night.
Additionally, CEO of the company, Ivan Kravchuk was honoured as Innovator of the Year. His forward-thinking approach has driven Evoplay’s trailblazing achievements, from technological advancements to creative game design, ensuring the company remains at the forefront of the iGaming industry.
Lastly, the studio also claimed the Best Marketing Campaign trophy for the promotion of its successful flagship title Adrenaline Rush. Recognised for its bold and engaging approach, the campaign captivated audiences, demonstrating the brand’s ability to deliver memorable and high-impact promotional strategies.
The four wins at the EiGE Awards reaffirm Evoplay’s commitment to excellence and its position as a leading force in the iGaming world, setting new standards for the industry.
Ivan Kravchuk, CEO of Evoplay, said: “We are thrilled to have our efforts recognised with these four accolades at the EiGE Awards and I am extremely proud of all our hard work that has got us here.
“Each win is a testament to the dedication of the Evoplay team and our ongoing mission to deliver unparalleled gaming experiences. We’re excited to continue pushing the boundaries of the industry.”
Industry Awards
SOFTSWISS Takes 4 Accolades at EiGE Awards 2024
SOFTSWISS, a global tech company with over 15 years of experience in iGaming, triumphed in four categories at the European iGaming Excellence Awards 2024.
Held in Warsaw during the European iGaming Congress, the EiGE Awards united iGaming professionals across the region. SOFTSWISS received recognition in categories such as
- Best Customer Service
- Innovation in iGaming Technology
- iGaming Leader of the Year
- iGaming Influencer of the Year.
SOFTSWISS adheres to a ‘player-first’ ethical philosophy, highlighting its dedication to responsible gambling practices. With an 83% customer satisfaction rating, a strong focus on delivering the best player experience, and robust fraud protection, SOFTSWISS Managed Services was recognised as Best Customer Service at the EiGE Awards for the second consecutive year.
SOFTSWISS secured a win in the Innovation in iGaming Technology category thanks to its range of inventive features, including unique Sportsbook bonuses, a risk-scoring tool aligned with responsible gaming practices, and prime network jackpot campaigns, all ensuring players’ engagement and safety. As a result of a recent network jackpot campaign, the average Bet Sum increased by up to 150% within 7 days of winning a jackpot.
Undoubtedly, the company’s achievements and prominent wins would not be possible without the vision and strong commitment of its founder, Ivan Montik, who was recognised as the iGaming Leader of the Year. In its anniversary year, SOFTSWISS entered new markets and niches in online entertainment through acquisitions and partnerships, hired F1 star Rubens Barrichello as Non-Executive Director in LatAm, and became the company providing the richest game portfolio in the industry.
Valentina Bagniya, Chief Marketing Officer at SOFTSWISS, was named the iGaming Influencer of the Year for setting new trends in iGaming marketing. Valentina revolutionised the traditional approach to marketing in iGaming with award-winning marketing campaigns and in-depth industry reports. Her dedication and professionalism led to SOFTSWISS being recognised as the Brand Idol of the Year in 2023. Under her leadership, the company has taken the top spot in media for over three years in a row, and its brand awareness has grown five times.
Valentina Bagniya summarises: “Every single win or milestone reflects the harmonised work of the talented team and wise leaders. These accolades are our mutual triumph. I want to express my heartfelt gratitude to the industry experts who voted for our company and to SOFTSWISS professionals whose hard work made these achievements possible. This industry recognition will definitely fuel our inspiration to change iGaming for the better.”
SOFTSWISS invites its partners and clients to book a meeting at stand 2145 at the SiGMA Europe Summit to discuss future cooperation.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka affiliate platform, the Sportsbook software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.
Industry Awards
GR8 Tech shortlisted for SiGMA Awards
GR8 Tech has been shortlisted in two categories for the SiGMA Awards Europe: Best Online Sportsbook Provider 2024 and Unique Selling Point 2024. The nominations highlight the strengths of GR8 Tech’s solutions, which are designed to support iGaming businesses in achieving sustainable growth across diverse global markets.
The Best Online Sportsbook Provider 2024 emphasizes the benefits of the GR8 Sportsbook, a flagship product recognized for its high-performance technology, extensive customizability, and focus on profitability. With capabilities to handle peak loads seamlessly, the GR8 Sportsbook enables operators to adapt their platforms to specific market needs, ultimately driving high margins and consistent player engagement.
The Unique Selling Point 2024 category acknowledges GR8 Tech’s geo-specific approach, which strikes a balance between custom solutions and efficient, pre-configured templates. Expanding into new markets often requires careful attention to localization, regulatory compliance, and regional preferences. GR8 Tech simplifies this process with geo-specific presets, covering local content, language options, currency, and regulatory requirements. This approach allows operators to launch quickly while delivering culturally relevant experiences to players. Meanwhile, robust templates ensure a reliable starting point, maintaining consistency across markets while allowing the flexibility needed for each region.
Attendees of SiGMA Europe can learn more about GR8 Tech’s platform and products by visiting stand 2163.
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