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Australia

Australia’s Minister for Communications Appoints Mr Richard Eccles to Lead the First Statutory Review of BetStop

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The Minister for Communications has appointed Mr Richard Eccles to lead the first statutory review of BetStop – the National Self-Exclusion Register.

Implemented by the Australian Communications and Media Authority, BetStop covers all Australian licensed interactive wagering service providers, prohibiting them from opening a new account or accepting bets from self‑excluded individuals, or sending them marketing material. Wagering providers are also required to close existing betting accounts for registered individuals.

Wagering has been identified to cause financial harm and impacts to relationships, physical health, mental health and work performance.

Registering for BetStop, and ceasing wagering, can assist in reducing the extent of these harms to individuals and their community. Since its commencement in August 2023, more than 30,000 Australians have registered. Notably, 79% of registrants are aged 40 and under and 39% have registered for a lifetime ban. Some 23,000 people have active exclusions.

Based on BetStop registrations to date, and evidence from similar programmes, lifetime registrations for BetStop could have achieved a total cost saving of between $80-$135 million in the first year.

The review will add to the evidence base on the impacts of BetStop in Australia and voluntary exclusion programmes to help inform future policy.

The Interactive Gambling Act 2001 requires a review of BetStop after 12 months of operation to ensure it is working effectively as a measure to protect vulnerable Australians from gambling harm.

An experienced senior public sector leader, Mr Eccles brings a strong mix of governance, executive management and advisory expertise to the role, along with relevant experience in the areas of public health, online safety and technology.

The review will consider the effectiveness of BetStop’s underpinning regulatory framework and whether regulatory arrangements under the the Interactive Gambling (National Self-Exclusion Register) Register Rules 2022 and the National Self-exclusion Register (Cost Recovery Levy) Act 2019 are fit for purpose.

A consultation process will open later in 2024 which will enable feedback to be provided that can be considered to inform any future changes. Mr Eccles will deliver his final review report and findings to the Minister for Communications within 18 months, and this report will be tabled in Parliament.

Quotes attributable to Minister for Communications, the Hon Michelle Rowland MP:

“There has been a massive take-up of BetStop in its first 12 months, making a meaningful difference and changing the lives of thousands of Australians and their families.

“We want to make sure BetStop is working as effectively as possible to protect vulnerable Australians from gambling harms – which is why my department is undertaking this review.

“I encourage people who’ve registered or interacted with BetStop to participate in our upcoming public consultation so we can take on your feedback to inform any future changes.”

Quotes attributable to Minister for Social Services, the Hon Amanda Rishworth MP:

“Preventing and reducing online gambling harms is a priority for this government, and we’ve taken a number of strong actions to this end.

“This review is an opportunity to ensure that BetStop – a key measure – is operating effectively.

“Protecting vulnerable Australians from online gambling harms is not a set and forget proposition – and we’ll continue to work closely with stakeholders across government, industry and community to address this pervasive issue.”

Australia

Secretlab partners with Fluent Commerce for Order Management

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Secretlab, the leading international ergonomic furniture specialist brand, is partnering with Fluent Commerce to enhance global digital operations – scaling its Order Management System with Fluent Order Management.
Established in 2014, Secretlab has rapidly emerged as an international ergonomic furniture specialist brand with over 3 million users worldwide. With a strong emphasis on quality and ergonomics, Secretlab’s chairs have garnered immense popularity among both gamers and professionals, solidifying themselves as leaders in modern ergonomics.
Secretlab is scaling its Order Management System (OMS) to support its growth and enhance customer experience globally. Fluent Order Management processes inventory data at unprecedented levels to provide complete inventory visibility and accuracy.
“It’s great to see an innovative company like Secretlab choose Fluent Order Management,” said Graham Jackson, CEO, Fluent Commerce. “Fluent Commerce has a track record for delivering enduring value to global retailers and our modern and scalable technology will set Secretlab up for long-term success,” Jackson adds.
Fluent Order Management is used by leading global retailers including JD Sports, L’Oréal, Prada Group, Aldo Group, LVMH, Dulux and Kingfisher. Most recently, Munro Footwear chose Fluent Order Management to enhance inventory management globally.
One of the key solutions offered by Fluent Commerce, Fluent Big Inventory, addresses the challenge of real-time, accurate inventory visibility across all channels and locations in a retailer’s business. It optimises massive sets of inventory data quickly, to provide accurate inventory data that helps reduce overselling and cancelled orders, and out-of-stock online.
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Australia

ACMA: Tabcorp Pays $262,000 Penalty for Illegal In-Play Bets

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Tabcorp Holdings Limited (Tabcorp) has paid a $262,920 penalty for taking online in-play sports bets, which is illegal in Australia.

An Australian Communications and Media Authority (ACMA) investigation found Tabcorp accepted 854 in-play bets across 69 tennis matches between April and October 2023.

Online in-play betting—wagers made on a sporting event after it has commenced—is prohibited in Australia under the Interactive Gambling Act 2001.

Authority member Carolyn Lidgerwood said the ban on online in-play betting is in place to protect vulnerable people.

“In-play betting increases access to gambling opportunities and exacerbates the risks of gambling harm, as people can place bets with high frequency on multiple outcomes during sporting events,” Ms Lidgerwood said.

“There has been significant growth in online sports betting in recent years and it’s important all online wagering services have systems in place so that illegal in-play bets are not accepted.”

During the investigation Tabcorp reported that the breaches occurred due to a technical “bug” in its systems. While the error first occurred in April 2023, it was not fixed until October 2023.

“Tabcorp is a major wagering operator and it is concerning that it took some 6 months for the system error to be identified and fixed,” Ms Lidgerwood said.

In addition to paying the $262,920 penalty, Tabcorp has also advised the ACMA of controls it now has in place and future steps it will be taking to minimise the risk of online in-play bets being accepted.

In its consideration of this matter the ACMA also took into account that Tabcorp had voided all bets so consumers did not suffer any loss and Tabcorp did not profit from the errors.

Tabcorp was previously issued a formal warning by the ACMA in November 2021 for accepting in-play bets on a United States college basketball game.

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Australia

AUSTRAC and Pacific Financial Intelligence Units Gather in Brisbane to Tackle Financial Crime in the Region

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Identifying ways to combat serious financial crime is the key focus when financial intelligence units (FIUs) from across the Pacific meet in Brisbane.

Representatives from 13 Pacific nations are gathering for the Pacific Financial Intelligence Community (PFIC) plenary, which is hosted by AUSTRAC.

The three-day event, which is now going on, provides a valuable opportunity for FIUs to further explore initiatives to fight financial crime. These include joint operations, intelligence sharing, capacity-building activities and region-wide technological enhancements.

Since last year’s meeting in the Cook Islands, PFIC members have focused their efforts on combating transnational organised crime, corruption and child sexual exploitation. AUSTRAC has worked with FIUs to ensure they have the training and capabilities required to proactively identify and tackle these crimes.

As well as ongoing themes such as money laundering, this year’s meeting will also address emerging issues such as illicit use of cryptocurrency, new payment platforms and gambling in the region.

AUSTRAC CEO Brendan Thomas said PFIC is a good example of the value strong regional partnerships bring to combating money laundering and other serious financial crime.

“As Australia’s financial intelligence unit, we’re not just focused on ensuring the security of Australia’s financial system, we also have a key role to play in working with our neighbours to combat the harms posed by criminal networks across the region,” Mr Thomas said.

“To put it into perspective, behind each of these crimes are people who are left devastated by the impacts of online scams, child sexual exploitation, environmental crimes or drug trafficking.

“PFIC was established by AUSTRAC and other regional partners in 2021 to promote greater collaboration among Pacific FIUs, and we’re so proud of the outcomes it’s already delivered.”

The Head of the Cook Islands FIU and outgoing Co-Chair of the PFIC, Mr Walter Henry, said he’s honoured to have played a leading role in PFIC over the last two years.

“Serious financial crime affects all of our nations, so we must work together to combat threats which undermine our financial security and community safety,” Mr Henry said.

“The PFIC has proven to be a vital channel for sharing intelligence, for working on capability enhancements and for staying across emerging threats and developments in technology.”

The Attorney-General will address the conference, to speak about Australia’s commitment to building strong regional partnerships to combat transnational financial crime, and ongoing efforts to strengthen Australia’s anti-money laundering system.

Representatives from the financial intelligence units of Australia, Cook Islands, Fiji, Kiribati, Nauru, New Zealand, Palau, Papua New Guinea, Republic of Marshall Islands, Samoa, Solomon Islands, Tonga and Vanuatu will be in attendance.

AUSTRAC is the permanent Co-Chair of the forum. The Head of the Fiji FIU is scheduled to take on the rotating Co-Chair position at the end of this plenary meeting.

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