Industry News
Tomobox Announced the Winner of Prestigious SiGMA 18 Startup Pitch Competition
· Online Gaming Industry’s First Artificial Intelligence-Driven, Player Churn Alert System
· Leading online gaming providers have reported a significant uplift in revenue due to churn reduction and extended active playing days
Tomobox, an artificial intelligence (AI) platform provider for online gaming operators, once again demonstrated its leadership by winning the iGaming industry’s prestigious SiGMA 18 startup pitch competition.
Tomobox is the first real-time platform for identifying player issues and predicting churn to extend customer active playing time.
With ten leading startups selected to present at SiGMA out of 100 eligible prospects, Tomobox was announced as the winner of the competition pitch.
Among esteemed judge panelists were industry veterans Mellisa Blau and Simon Collins, as well as leading tech investors and influencers Carla Maree Vella and Igor Samardziski.
In the heat of growing competition, gaming operators spend significant sums of money to acquire new players, but keeping players engaged has become a challenge for many operators due to player mobility and competitive sign-up bonuses.
Operators are losing highly valued players due to lethargic and slow responding customer support. Understanding players and responding in real-time to customer issues has become vital to keeping them happy and playing.
Tomobox uses scientific methods based on machine learning to predict player churn in real-time. Leveraging an understanding of language through the analysis of player in-game chats and customer emails, combined with dozens of additional player data points, Tomobox helps agents identify and solve customer issues in seconds, not hours, to keep the player happy and content.
Ongoing data validation shows that in 65% of registered incidents, providing immediate player relief results in extended player time. Player complaints that appear in emails, chat support and in-game chats are identified automatically by Tomobox’s algorithms, in all languages.
Tomobox’s platform alerts the agent to player frustration, prioritizes churn probability and advises the agent on how to best address the player issue.
David Sachs, Tomobox CEO, said: “Keeping players at the table immediately translates into added revenue. In some cases, gaming platform owners and operators using Tomobox report an uplift of 30K-50K EUR per day, which is huge on any scale.
“We’re excited to partner with some of the leading online gaming providers to implement advanced AI to improve the player experience.”
Baruchi Har-Lev, Co-founder and Tomobox VP R&D, added: “We’ve made sure that onboarding new gaming operators and integrating into Tomobox is quick and efficient by using our secure RestAPI. We’ve seen our customers up and running in a matter of hours, not days or weeks”.
About Tomobox:
Tomobox is the first Artificial Intelligence (AI) driven concierge for online betting operators and casinos. It’s become super challenging to acquire new players, just to lose them in a whim of a second due to poor customer experience. Tomobox’s AI solves player issues in real-time, making sure they keep playing. Tomobox is backed by Nielsen Ventures and The Founders Group. Tomobox leverages its proprietary machine learning algorithms to identify player issues in real-time and help agents solve incidents, uplifting revenues and extending consumer active playing time.
Industry News
Vbet Wins Best Online Casino Operator 2024 at SiGMA Europe 2024
Vbet has been crowned the Best Online Casino Operator 2024 at the highly coveted SiGMA Europe event, cementing its position as a leader in the online gaming industry.
This achievement highlights Vbet’s commitment to providing an exceptional user experience by combining cutting-edge technology with a vast range of options and a secure process. The dedication to creating a responsible, enjoyable environment for players was recognised with this award, making this accolade even more significant. As Vbet continue to expand into new markets, the list of strategic partnerships grows alongside our constant drive to expand its offering. This award serves as a stepping stone on its path to reach more players and set new standards in the industry.
Arman Khachatryan, VBET’s Managing Director, said: “We are incredibly proud to receive the Best Online Casino Operator award at SiGMA Europe 2024. This recognition is a testament to the hard work, passion, and effort of our entire team. Our mission has always been to deliver the highest quality experience in the safest environment possible to our users. This award not only recognizes our dedication to this mission but also motivates us to continue expanding into new markets and territories.”
Industry News
ICE Barcelona to deliver razor-sharp focus on LatAm and evolving Brazilian Market
January’s first edition of ICE Barcelona will feature a programme of content, discussions and C-suite networking curated specifically to meet the needs of the new regulated market in Brazil and the broader opportunities which exist in Latin America.
Living up to its reputation for being the business-to-business event which is at the forefront of industry developments across both regulation and emerging technologies ICE 2025 will feature a three day program which is dedicated to all aspects of the market in Brazil including regulation, compliance and the adoption of new technologies including the use of biometric recognition in relation to age verification and consumer protection.
Announcing the program and confirming ICE Barcelona’s role as the meeting place for international decision-makers and stakeholders, Clarion Gaming Managing Director Stuart Hunter said: “ICE was recently described in trade media as being the most important gaming event on the ‘planet’ and I believe that the show will live-up to that accolade when we welcome the world industry to our new Barcelona home in January.
“Some industry events place a strong emphasis on the past but for ICE our focus is unashamedly on the future. To this end we have been working closely with colleagues and stakeholders in Latin America to ensure that ICE is on the front foot bringing together the lawmakers, regulatory bodies, thought leaders, operators, innovators and technology providers all of whom have an important role to play in developing the market infrastructure.”
He added: “The importance of LatAm will be evident from the very start of ICE Barcelona when Vicente Fox, the former President of Mexicoheadlines the World Regulatory Briefing taking place Monday 20 January when he will address the topic of ‘Regulation and Revitalisation’ and the requirements needed to balance economic growth with community protection.
“A critic of the populist movements sweeping the region, he will outline his business-centric approach to the development of Mexico, and why he favours casinos as a tax benefit to reduce Mexico’s dependence on unpredictable oil income, and for heling to grow the local tourism industry. The keynote reflects the importance of Latin America as a leading voice in the global gambling industry and represents a major coup for ICE Barcelona.”
“The following day we will be staging a seminar which will cover the very latest business-critical information on the market in Brazil which will be supplemented by sessions focussed on Latin America. On the closing day the LatAm sessions will address the key issue of responsible gambling including the ground-breaking use of biometrics which will be of huge interest to regulators and operators from throughout the world.”
He concluded: “In all of the extensive research that we undertake in order to identify the most important issues impacting the business Brazil and Latin America consistently top the list. By attending ICE Barcelona gaming industry professionals will be able to connect with the main players, learn everything they need to know about doing business in Latin America and find the right organisations to collaborate with. For anyone with an interest in Latin America and in particular the Brazilian iGaming market ICE Barcelona is undoubtedly the place to be.”
For more information on the world’s greatest gathering of gaming professionals and to register: icegaming.com
Industry News
FDJ Announces its First Bond Issue
La Française des Jeux (FDJ), one of Europe’s leading betting and gaming operators, will meet investors over the next days with a view to launching its first bond issue, subject to market conditions.
FDJ recall that, on 7 November, Moody’s assigned the Group a long-term credit rating of Baa1 – stable outlook.
With a total value of €1.5 billion, in 3 tranches with maturity of 6, 9 and 12 years, the bond issue would be used to refinance most of the €2 billion bridging loan, drawn on 7 October to finance the acquisition of Kindred shares for nearly €2.5 billion. The bonds will be listed on the Euronext regulated market in Paris.
Furthermore, FDJ is finalising a €400 million syndicated loan with top-tier French and international banks, which will be repaid over 5 years. This financing is also intended to repay the bridging loan which will be settled with Group’s cash.
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