Compliance Updates
UKGC Imposes £3.15M Fine on Camelot UK Limited

The UK Gambling Commission (UKGC) has imposed a financial penalty on Camelot UK Limited for failures linked to its mobile app.
All £3.15m of the fine will be paid by the current National Lottery operator to good causes following a Commission investigation into three failures which negatively impacted consumers.
The first failure related to the National Lottery mobile app informing up to 20,000 players that their winning draw-based ticket was a non-winner when they scanned the ticket with the device’s QR scanner between November 2016 and September 2020.
The second failure involved 22,210 players who purchased a single draw-based ticket through the app being charged for and receiving two tickets. All of those players have been identified and either refunded for the duplicated wager or where duplicate wagers were winners, these were honoured as such on a duplicate basis.
The third failure related to the app sending out marketing messages to app users who had either self-excluded through GameStop or had been identified by Camelot as showing signs of gambling harm. While marketing messages were sent out, none of the 65,400 players were subsequently permitted by the app to purchase a National Lottery product.
Andrew Rhodes, Chief Executive of UKGC, said: “We are reassured that Camelot has taken steps to make sure that their National Lottery app is fit for purpose.
“However we must caution Camelot that any failings on their duties will be met with consequences. Today’s announcement reinforces that any operator failing to comply with their licence requirements will be investigated by the Commission and we will not hesitate to issue fines if requirements are breached.”
-
Africa6 days ago
Dr. Gloria Herndon Prepares Launch of Charitable Casino Platform in Kenya, with A License Secured
-
Interviews6 days ago
Inside the Matrix: A Conversation with EveryMatrix Founders on Europe, Expansion, and Staying Hands-On
-
Compliance Updates6 days ago
WTA and ITF Publish Season-wide Online Abuse and Threat Report
-
Africa5 days ago
pawaTech strengthens its integrity commitment with membership of the International Betting Integrity Association
-
Industry Awards6 days ago
Kaizen Gaming’s Betano Recognised as Brand of the Year at the EGR Marketing & Innovation Awards 2025
-
Industry News6 days ago
SOFTSWISS Takes Home Four Awards In One Night
-
Latest News6 days ago
Logifuture appoints Khoren Kalashyan to accelerate global rollout of flagship virtual products
-
Asia5 days ago
FIFA, NBA, UFC and More Sports Events Go Live – Crypto Sportsbook BETY Offers Global Sports Betting Coverage 2025