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Interviews

Exclusive Interview with Chris Armes – Group Chief Technology Officer at SG Digital

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Reading Time: 5 minutes

I am thankful to have the opportunity to take this interview with a professional such as Chris Armes, who has over 25 years’ experience of managing high performing global teams, covering the full delivery experience for large-scale international projects, across both hardware and software.

Chris was appointed as Group Chief Technology Officer at NYX Gaming Group in October 2017, and following its acquisition by Scientific Games, is now taking the newly-created division SG Digital to the next level..

I would also like to thank you for following my interview series and for sharing these information with your colleagues and partners. If you would like to be featured in an upcoming interview, please send me an e-mail to [email protected] and I will happily get back to you!

We are grateful for your generosity to answer our questions. First, I would like to ask you to shortly introduce yourself and tell us when and why you started working in this industry.

Chris: It’s a pleasure to speak with European Gaming Magazine. My name’s Chris Armes, and I’m the Chief Technology Officer at SG Digital, the newly created division of Scientific Games following its acquisition of NYX Gaming Group at the beginning of 2018. At SG Digital, I oversee the support and development of our products and services across digital gaming, iLottery and sports betting.

This is my first role in the betting and gaming industry, having previously worked for computer software and hardware companies Oracle and Sun Microsystems and one that I’m enjoying greatly since joining the company in September last year. It’s a really exciting industry with lots happening, but there’s also so much more that can be done to capitalise on new technologies and improve both back-end operations and the user experience.

Before joining SG Digital you worked at Oracle and held the position of Vice President, Engineering for Systems. What are those experiences, key-values that you gained at your past workplace and can use in this new role?

Chris: I have more than 25 years’ experience in working and managing global teams for the delivery of both hardware and software products. Oracle and Sun were both worldwide organisations that gave me the experience to take the Digital division forward with a product-led strategy that focuses on innovation backed by new technology. Global engineering in particular is hard to get right, and to make it successful requires a huge time investment. The digital gaming industry today reminds me a lot of the “.com” era with growth opportunities and time-to-market pressures. I plan to bring those learnings to this industry so we can capitalize quickly on the massive opportunity ahead of us.

What role do you undertake in the company’s life? What are your tasks and responsibilities?

Chris: Now that the acquisition is complete and the SG Digital division created, the focus for us now is to implement a strategy that accelerates product innovation and delivery across all our verticals.

Central to our plans is the opening of our new Technology Development Centre in Krakow, Poland. We aim to staff the office with over 100 new product-focused employees by the end of 2018, forming our fourth development centre in Europe. Poland has an established reputation for housing high-quality tech hubs, and we’re thrilled to establish a presence in the region.

It is my responsibility to oversee all our global technology teams and to bring together our different product development teams under one cohesive delivery model.

A big part of that responsibility is helping build an employer brand that attracts the top talent to SG Digital. We aim to attract talent from across the technology spectrum–not just people who have worked in gaming. A lot of our business is about high transaction rates, low latency and a seamless user experience, things you see in many other sectors such as financial services and telecoms. Expertise from various industries is crucial. We need to welcome new ideas and techniques to maximize our potential.

Which have been the most difficult periods in your career so far and what do you consider your greatest personal success?

Chris: The most difficult periods are those two extreme ends of the spectrum when it comes to resourcing: significant growth and significant reductions. Both are challenging times for very different reasons. Growing and scaling a business brings with it the most basic challenge of finding the right talent. From there, though, you also have to retain the best talent. This is not just about compensation, it is also about the importance of building the brand and proving that you are really a great place to work. Hiring momentum is key, but it’s also important to understand that finding the best employees can take time. Employees should feel good about coming to work, even during times of growth. The other challenge with growth is scaling in an efficient and effective manner and having business processes that will scale at the same time. Churning out product is one thing; releasing a polished, quality product is another.

There have been so many things I’ve been proud to be a part of—I’m sure I’d leave many off by accident if I tried to list them. Building technology teams in new locations such as Prague and Bangalore is greatly satisfying, but so is watching talent grow during a career, as junior engineers become engineering thought leaders on my team. Then you see those engineering leaders come up with new and innovative ways to do things, helping to build a world-class, industry leading product.

What can you tell us about the services SG Digital provides?

Chris: The combination of NYX and SG Interactive means we now provide the broadest portfolio of products and services to iGaming brands across the globe. From nine in-house game studios and a network of third-party suppliers, SG Digital offers over 2000 game titles across our platforms. In addition, OpenBet™, the #1 sportsbook platform, used and trusted by the world’s leading sports betting operators.

We’re focused on improving all aspects of our products and services, which is why we have opened a new tech hub in Poland to find people who can drive innovation within our product portfolio.

I am sure that you have experience and knowledge about the European gambling industry, especially the Eastern European one. I would like to ask you to share your opinion about the gambling industry in general in Europe or in the countries you know better?

Chris: Europe has and will remain a key focus for us as we look to expand into established territories and emerging markets, which of course includes those in Eastern Europe. Online gaming continues to gain popularity in the central and eastern regions, particularly as regulation becomes more robust.

Another region that is exciting for us is the U.S., where the potential expansion of sports betting will present us with significant opportunities. Although sports betting is currently limited to Nevada, proposals to amend existing laws are gathering momentum, and we could soon see a flurry of states allow punters to place wagers on sporting events for the first time. From a technology perspective, we have to ensure our products are ready and compliant to meet the standards of these new markets, which is a major focus for us right now.

Which are the future plans of the company that you can talk about to our readers?

Chris: We’re undertaking a major recruitment drive following the opening of our new development centre in Poland. We’re hiring for new people in quality assurance, core software development and product innovation. We’re also keen on continual recruitment across the globe, especially as the gaming landscape evolves. To prepare for potential sports regulation in the U.S., for example, we aim to expand our employee base in the region with talented individuals who can ensure our success in a new territory.

Crucial to making ourselves an attractive company to work for is the promise of a career opportunity, which is exciting and provides them with a platform to be creative. We’re looking into many areas of technology right now, such as video streaming and voice recognition software, as well as looking into how we can provide a more personalised user experience through a deeper understanding of consumer habits.

What upcoming events are the company focusing on nowadays and how prepared is the company for these events?

Chris: For the short-term at least, much of our focus will be on hiring skilled technology leaders to drive growth and innovation.

It’s an exciting time to be a part of SG Digital with so much going on across the many verticals we operate and among the talented teams we have all around the world, all pulling in the same direction.

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Interviews

The difficult second album

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The difficult second album
Reading Time: 4 minutes

 

Nik Robinson, CEO at Big Time Gaming, talks about the challenges studios face when it comes to sequel slots such as its just-launched Danger! High Voltage 2.

 

Congratulations on the launch of Danger! High Voltage 2. Tell us more about the game and what players can expect.

Thanks! We’re absolutely thrilled to launch Danger! High Voltage 2—it’s an electrifying sequel we think fans of the original will love. When we released the first Danger! High Voltage, the response was phenomenal, and players kept asking for even more high-octane action. So, we set out to turn things up to 11 with this release.

The game cranks up the excitement with our Megaways™ engine, giving players up to 117,649 ways to win on each spin. The base game is supercharged with volatility and powered by the MegaDozer, perched right above the reels, ready to drop Scatters, Wilds, Multipliers, and other electrifying surprises into play. Then there are the two fiery free spin bonuses—Fire in the Disco! and Danger Danger!!—designed to keep players on the edge of their seats.

And, of course, it wouldn’t be Danger! High Voltage without the unforgettable soundtrack by Electric Six! Get ready for some serious foot-tapping and headbanging because this game truly brings the heat.

 

How does the second instalment differ from the original Danger! High Voltage slot you launched back in 2017?

This time around, players are transported to an electrifying thrilling industrial scene, and introduced the groundbreaking mechanic MegaDozerTM mechanic sitting up top, ready to unleash Scatters, Wilds, Multipliers, and surprises.

It’s amazing to see how much slot game design has evolved since we launched the first game in 2017, and Danger! High Voltage 2 is a testament to that evolution. This time, we’ve built it around our Megaways™ engine, which amps up the gameplay with up to 117,649 ways to win on every spin.

We’ve also kept the player choice element for the Free Spins round, but we didn’t just stop there. Fire in the Disco! and Danger Danger!! are brand-new bonus features that make every spin a symphony of excitement. It’s a whole new level of Danger! and a thrilling way for players to experience just how far we’ve come in delivering cutting-edge slots.

 

What made the iconic song from Electric Six the perfect soundtrack for creating a slot game around?

When we set out to create Danger! High Voltage 2, we knew we had to keep the core essence that players loved—the name and that iconic Electric Six soundtrack—but from there, this game is a totally new beast.

It’s insanely catchy and the perfect soundtrack for spinning the reels. For me, it stirs a strong feeling of nostalgia, taking me back to the early 2000s when the song was riding high in the charts. The more I listened to it, the more I became convinced it would be huge fun to create a slot game around the song. The lyrics lend themselves to bonus features (Fire in the Disco! Danger Danger! Or the original High Voltage & Gates of Hell), and the disco theme works really well as an online slot because it is so visual and colourful. With the original, we were able to capture the essence of the song and bring it to life, which is why Danger! High Voltage became a runaway success. Danger! High Voltage 2 turns the volume up to the max and we fully expect it to rise to the top of the charts, just like the original did.

 

Just how hard is it to launch a follow-up to a hugely successful slot game? What are the main challenges in doing so?

Launching a follow-up to a hit like Danger! High Voltage is no easy feat—it’s a bit like making the sequel to a blockbuster movie. You need to build on the experience offered by the original game, keeping true to the core theme and gameplay while making sure it offers something new and different. Stick too close to the original and it won’t deliver the excitement players are seeking, move too far away from it and you can end up with a significant disconnect from the original. But we reimagined the visuals and mechanics, integrating our Megaways™ engine as it adds massive win potential with up to 117,649 ways to win and to keep the gameplay engaging. We took risks with a completely new mechanic MegaDozer™ and introduced two brand-new free spin features, Fire in the Disco! and Danger Danger!! which had to be meticulously tested to ensure they deliver the right blend of fun and volatility. It becomes a bit of a balancing act whereby you need to keep core elements the same or similar and then bring in new elements that take the whole package to the next level. It’s easy to see why the second album is often the toughest for musicians.

 

Big Time Gaming seems to have cracked the code when it comes to sequel slots with the recent launch of Bonanza Falls so you must have been able to overcome these challenges.

We’re fortunate to have such strong original titles like Bonanza and Danger! High Voltage as a foundation for our sequels, but make no mistake—it all starts with the team’s incredible work in crafting these iconic games in the first place. When you have a solid base, it gives us the freedom to innovate boldly. For instance, with sequels like Bonanza Falls and Danger! High Voltage 2, we introduced fresh mechanics like MegaDozer™, Win Exchange™, Bonus Coins, which add entirely new dimensions to gameplay. These features aren’t just updates; they’re true evolutions that deliver exhilarating experiences and keep players coming back.

Our team embraces these challenges head-on, bringing excitement and a touch of fun to every sequel we produce. And while these games build on the legacies of the originals, they’re crafted to stand tall on their own merits. Bonanza Falls and Danger! High Voltage 2 don’t just rely on the reputations of their predecessors—they’re outstanding games in their own right, designed to thrill players new and old alike. It’s about creating something fresh while capturing the magic that made the originals so beloved.

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Interviews

Exclusive Q&A w/ Radek Pšurný, CEO at Match Hype

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Exclusive Q&A w/ Radek Pšurný, CEO at Match Hype
Reading Time: 3 minutes

 

Match Hype has just won two industry competitions. Talk us through your product.

Match Hype brings engagement from social media platforms like TikTok and Instagram into the sportsbook. Our technology automatically turns raw sports data into short videos full of sports and betting insights. We have the capacity to create up to a million videos daily in more than 30 languages. We also provide hosting and streaming of the videos, and we track everything in the video thanks to our own player. The high level of video experience and the scale make us unique in the market, and we believe that this innovation is extremely needed in the industry—and the judges in the competitions probably agree with us.

 

What technologies are you leveraging to deliver such a cutting-edge tool/product?

We have more than six years’ experience in developing dynamic video solutions for clients like Microsoft, HBO, and SAP, and a decade in high-end video production for similarly well-known clients. Match Hype is the essence of this. We have developed our own robust cloud infrastructure that enables us to work on a huge scale. We can also leverage the integration of third-party solutions that help us make the video content rich and engaging. The AI boom came at the right time to help us make the experience for the viewer even better.

 

Who is Match Hype aimed at?

We focus mostly on sportsbook operators, where we think we can bring the biggest value. But we also have clients on the affiliate and media side. Our “competition” at the moment are creative professionals who are able to create one video at a time. To cover hundreds or thousands of events daily, you need huge manpower. With Match Hype, you don’t need that—it’s all automated. Anybody who appreciates this level of efficiency will benefit.

The end users are any sports fans who enjoy engaging videos. So basically everybody.

 

Has this industry been slow to embrace video content and unlock the potential it offers? If so, why?

It’s hard for us to talk about the whole industry, as we haven’t been part of it for that long. But iGaming feels like a conservative industry where only truly meaningful innovations make it. Fingers crossed for Match Hype being one of them. We are confident because of our track record in other industries, and mostly thanks to the results of our dynamic videos that are already used by significant igaming industry players.

 

What makes video content so effective at customer acquisition? How can Match Hype be used in this regard?

People just love video content. In the last review, TikTok said that the average user spends around 90 minutes a day on their platform. Platforms like Spotify used to be music and podcasts only; now they are full of videos. You just can’t ignore that. Video killed the radio star, and a static sportsbook is next to die.

 

And what about retention? How can it be used to keep players engaged and coming back for more?

Imagine that a 30-second video gives you the exact insights to help you make a betting decision without spending dozens of minutes on different resources to gather all the information. People don’t want to read anymore. This is probably an even bigger strength of Match Hype than user acquisition.

 

What can we expect from Match Hype in the coming months?

We will establish Match Hype as an industry standard for dynamic video content. We’ll bring many more sports like tennis, basketball horse racing and. We are preparing real-time video use cases—for example, half-time updates in football—and new distribution channels like integration directly into streams. The potential is huge. Stay tuned.

 

Any final thoughts?

For the last year, we have talked with literally hundreds of iGaming experts, investors, and executives. Almost every one of them sees fan engagement as a huge topic in the upcoming months and years. And video will definitely play a key part in it.

Video says more than a thousand words. Give it a go—watch one of our 30-second videos and see for yourself.

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Affiliate Industry

Flying high: How RavenTrack is helping operators unlock the true potential of their affiliate programs

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Flying high: How RavenTrack is helping operators unlock the true potential of their affiliate programs
Reading Time: 3 minutes

 

We sit down with Adam Rowley, Managing Director at RavenTrack, to understand why data, tracking and optimisation are key to a successful affiliate program

 

Your tagline is “win at performance marketing”. Tell us more about how you help operators maximise their partnerships with affiliates.

It is indeed. RavenTrack is a powerful affiliate tracking solution that allows operators to track, optimise and grow through their affiliate programs. Our proprietary solution offers an advanced affiliate tracking platform built by iGaming experts – this ensures it meets the unique demands of the industry, including the need to withstand the pace and complexity of affiliate marketing in the online sports betting and casino space. RavenTrack has also been designed to be flexible and customisable so that it can be adapted to individual client requirements. This combination of qualities has seen us become the go-to affiliate software tracking provider for more than 150 brands across the world, brands that are winning at performance marketing with the support of RavenTrack.

 

Why is tracking so important to the ultimate success of an affiliate program?

Tracking is the glue that holds marketing and sales together in the online arena. But effective tracking requires a platform that delivers reliability, accuracy and a seamless UX so that users can easily dig into the data and generate valuable insights. Speed and reliability are crucial so that operators don’t miss a single click or conversion. To track data effectively, operators (and their affiliate partners) need tools such as pixel and postback capabilities and geo-targeting. The former allows affiliates to track customer activity in real time which helps them maximise the revenue of the brands they work with. When it comes to intelligent geo-tracking, it allows users to identify and aim to funnel traffic through specific locations.

But tracking is just one part of the process and success of an affiliate program– online sportsbook and casino operators must be able to take the data they have tracked and use it to optimise campaigns, both internally and those being run by their affiliate partners.

 

What does optimisation look like? How does RavenTrack help its customers do this?

Traffic source provides a lot of spoke for optimisation, especially when it comes to things like which affiliate is performing best, changes to traffic, ROI and conversion rate optimisation. With RavenTrack, operators have the insight they need to do this. They can also give their affiliates access to data via their own internal reporting systems – this is done via our two-way API – to help determine which campaigns and creatives are delivering the best results. Operators also need to optimise the commercial agreements they have in place with their affiliate partners, and this means being able to offer them a range of options including CPA, revenue share, CPL, CPM and hybrid.

As operators – and their affiliates – get more experienced at using data and tracking, they will want to customise reports to a pretty granular level so that they can optimise to a much deeper and greater extent. Customisable reports (we have more than 20  reports available), marketplace and dashboards are just a few of the tools we provide to help operators and affiliates optimise campaigns and work to the commercials that deliver for both parties.

 

And how does all of this come together to help both operators and affiliates scale at pace?

Our fixed-cost model means operators can create as many campaigns for their brands as they like without the worry of additional costs. This in turn makes growing their program pretty straightforward. With a long list of commission structures available (which can be customised by the client) for their affiliate partners, operators can ensure the growth of the program is reflected in the growth of the wider business, ultimately allowing them to maximise profitability from affiliate marketing activity while at the same time ensuring their partners are fairly compensated for the quality traffic they send.

 

Migrating to a new affiliate tracking platform can cause major upheaval. How do you help operators through the process?

We know that moving to a new platform can be a big decision and a significant undertaking, but we have plenty of options to make it a seamless process from start to finish. This includes working with the affiliate program team to run their old and new program side by side to ensure there is absolutely no drop-off in traffic or lost data.  Our UK-based account and customer support team is always on hand to assist during the migration process, and once operators are up and running with RavenTrack – this includes helping them get the most out of our platform and tools.

 

RavenTrack has only been around for a handful of years but has already achieved great things. What can we expect in the months ahead?

We hit the market in 2018 and haven’t looked back. Today, we work with 150 brands, processing more than one billion clicks per month and £2billion in deposits to date. The operators using RavenTrack to run their affiliate programs have generated more than £500 million in revenue and counting. Our numbers speak for themselves and no matter the size of brand or affiliate program, our solution is the key to unlocking the true potential of affiliate marketing. As for the months ahead, expect more platform updates, new tools and some big-name partnership announcements.

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