Interviews
Exclusive Interview with Jens Bader, Co-founder of MuchBetter, previously CCO at Secure Trading
My interviewee today is Jens Bader, who has a rich management background with more than 20 years of experience in the Online and Mobile Payments industry. He is a a seasoned commercial leader, Jens recently co-founded MIR Limited, an FCA-licensed FINTECH group that develops and operates second-generation electronic money services servicing on- and offline merchants.
I would also like to thank you for following my interview series and for sharing these information with your colleagues and partners. If you would like to be featured in an upcoming interview, please send me an e-mail to [email protected] and I will happily get back to you!
Thank you very much for being available for this interview. First I would like to ask you to shortly introduce yourself.
Jens: My Name is Jens Bader, I am one of the co-founders of a new payments company and scheme called MuchBetter. I spent most my professional life in the payments industry, hopefully growing my knowledge alongside the fantastic and exciting development we have seen in payments technology during that last 20 years.
Will you please tell us more about your company and why you chose to get into gaming?
Jens: As said, I have been working in the online payments industry from the very early days on and online gaming industry has always been at the forefront of innovation. Many of the pioneers in online gaming have been quite important in the continuous development and improvement of online payment services.
During my career, in different roles and for different providers, I worked very closely with online gaming operators. I always found that the cooperation between the payment service provider and the demanding gaming client to be both challenging and exciting. What was once considered to be one of the riskiest online businesses that a payment provider could underwrite, is today one of the most professional managed online industries. Indeed, gaming is now often a benchmark in risk management, fraud detection and prevention.
Personally, I can say that having worked at the intersection of payment and gaming allowed me to learn at a pace that would have been difficult to achieve in a different setup. In my 20 years in the industry, I have seen payments from all sides: Issuing, Acquiring, e-money, cash, processing – there is not a spot in the payments chain that I have not been active in. About a year ago and after a few inspiring conversation with some of my future co-founders, I felt the timing was right to bundle all my experience, my network and enthusiasm for payments to build a payments product that I felt was a next-generation payment service. I felt that it needed to be centred around a number of typical and systematic payments challenges and issues that the gaming industry has been consistently facing. What my team and I came up with is a new payments app that by technological design eliminates or neutralizes the issues we have identified. Our product delivers a better commercial model, hence substantial cost savings, counters and eliminates the typical fraud patterns in gaming and allows operators to have a reliable and indemnified payment product that can be operated internationally. Our payments app “MuchBetter” has also been engineered considering the vast regulatory changes that affect the gaming and the payments world. Our payments service provides data points that support operators being compliant with AML4/5. The world is talking about open APIs, we have anticipated a data and information sharing-approach already when we built the product. We don’t just talk about it, it is live and working. In general, MuchBetter is a payment product purpose-built for the gaming industry, a bench-mark for combining modern technology to deliver a superior payments experience to both players and operators.
You have a rich management background with more than 20 years of experience in the Online and Mobile Payments industry. You have recently co-founded MIR Limited, an FCA-licensed FINTECH group that develops and operates second-generation electronic money services servicing on- and offline merchants. As co-founder of MIR you also design and oversee the commercial strategy of the Group. I would like to congratulate you for this successful career and I would like to ask you: What is the price or what is the secret of such an impressively successful career?
Jens: I enjoy what I do immensely. While it is quite a mountain of work, there is never a dull moment either. The spirit and atmosphere within our small organisation is amazing. I am lucky to be able to work with such an exceptional group of people. The industry is fast-moving, constantly changing and has always had a certain complexity. The fact I could practically grow up with the developments in the payments industry helped me in understanding the complexity. When I am challenged to solve a problem, it often helps me to remember the early days in payments and how the services have developed the way they have. It helps me distinguishing the parts that are actually addressable from the parts that are not worth conquering as they are historical and a pillar I have to work around or incorporate in my approaches. The biggest sacrifice over the years has been the enormous amount of travel that my roles requested. There is so much you miss at home and the time with the family you miss. This I felt was the biggest personal challenge over the last couple of years, being there for the family.
Will you please tell us more about the projects you have worked on and about any difficulties and successes you have experienced during your career?
Jens: I remember the days when payments were mostly unregulated. The sole priority was ensuring that a customer could somehow pay a merchant. That was pre-PSD in Europe and worldwide there was no regulatory framework whatsoever for online payments. When the industry grew up and regulation kicked in, this change needed to be managed. What was OK six months ago, wasn’t OK anymore. I was in the middle of a changing industry that is such a critical item of modern e-commerce as we know it today. I realized payment companies needed to change to comply but were still required to secure and hang on to their existing revenue sources. When I compare the old days with today’s environments, I often smile. It feels so surreal; the way things were handled back then.
The payments industry is all about scale. Transaction business is volume business, so the underlying main revenues come from processing vast volumes. If you operate within an organisation that has been built up for the last 10 years, you have that advantage of sitting on a large merchant portfolio. Pricing pressure on acquiring and processing further increased the necessity to aggressively grow the volume within every payments organisation. The challenge that we face here as a newcomer is being able to offset the fact you come with only marginal existing business into a commoditised industry where volume is the most business-critical economical factor with the chance to utilize better, faster, smarter technology to attract new, meaningful business quickly. We need to challenge the business models to stand a fair chance of succeeding – and this is what we do and what is quite a tricky subject to manage.
What role do you undertake in the company’s life? What are your tasks and responsibilities?
Jens: For one thing, I am the guy with the nice shirts. However, my main role is to set the company’s commercial plan and strategy, and ensure it is formed in a way that allows the teams to execute it promptly. I oversee the commercial day-to-day activities and still take on many of the market-facing tasks such as meeting prospects, representing Muchbetter in the industry, and talking to influencers to imbed Muchbetter further into the payments landscape. I like the hands-on activities, writing to business and helping to execute the commercial plan that I set in place. The shirts sometimes help with that.
What is your personal opinion about the gambling industry in general in Europe or in the countries you know better?
Jens: The gaming industry has constantly developed and is – in Europe – on a very high, professional level. The amount of regulatory change and adoption over the last 10 years has been almost overwhelming. One effect we witness today is the state of consolidation. Consolidation in any industry vertical is always a sign of maturity, market saturation and requirement to capitalise on synergies to maintain growth. Overall, I think that the European Online Gaming industry has achieved higher social acceptance, improved their overall reputation and grown to an exceptional professional level. Personally, I sometimes miss the “old days”, the eccentricity and unconventional ways of how the industry operated, but as someone running a supplier business now, I am immensely grateful for the solidity and good governance that we see in the industry today. Gaming today and certainly even more so tomorrow is all about the quality that is being delivered to the customer. You can enjoy gaming, you are legally allowed to do so, now it is about coming out on top by meeting customer’s expectations.
Which are the future plans of the company that you can talk about to our readers?
Jens: We are all gaming and payments experts, so we will always be close and aligned with the gaming industry. However, we need to further develop our payment service to be just as ground-breaking in other industries as we are for gaming today. Diversification is always a difficult task to manage and succeed with, so it’s better to start early. We identified certain online industries that are battling similar payment challenges as gaming does. We apply the same philosophy here – we identify the main issues that we as a payment supplier can address to make life easier for the participants in such markets. We further build on our existing payments app to grow acceptance on both sides, merchants and customers, but we will also be broadening our payments portfolio and infrastructure to offer additional services and capabilities to our merchants. We have great ideas around subscription management, market-places and money remittance markets. Social money concepts are one of the topics close to my heart.
Tell us please about your future plans, projects regarding your professional life.
Jens: Obviously, my main objective is to build MuchBetter into a rock-solid, leading payments organisation. This won’t happen overnight, so I consider this to be the long-term goal. I also serve as advisory to some companies which helps me keeping an open mind and a sense for the wider market and helps us in identifying opportunities for partnerships. Any successful payments business needs to be international, when the time is right, I like to take the lead on our internationalisation and maybe be the one that opens our Chinese offices!
Who is your favourite actor or actress?
Jens: I enjoy watching Steve Buscemi – he is a genuine character and unique in how he plays his roles.
Where would you travel the most in Central Europe?
Jens: London for business, but for pleasure and good food, it has to be Italy
About Jens
Jens has a rich management background with more than 20 years of experience in the Online and Mobile Payments industry. A seasoned commercial leader, Jens recently co-founded MIR Limited, an FCA-licensed FINTECH group that develops and operates second-generation electronic money services servicing on- and offline merchants. As Chief Commercial Officer of MIR he designs and oversees the commercial strategy of the Group. Previously he was Chief Commercial Officer of Secure Trading Group, a leading European Payment Service Provider and Card Acquirer. At Secure Trading Jens managed the Group’s revenue generation and retention. In his prior role as CCO of paysafecard he led the global Account and Sales Management Teams overseeing and managing all commercial merchant relationships. Before joining Paysafecard in 2010, Jens was holding various roles in the payments industry with blue-chip financial institutions as well as payment start-ups. Jens is a frequent speaker on payments and fraud-related topics worldwide. Jens holds a degree in International Business Management.
About MuchBetter
MuchBetter, operated by MIR Limited UK Ltd, an FCA-licensed and regulated e-money issuer, is the new payments application for iGaming. Available on Android and iOS, MuchBetter make effortless online, offline and contactless payments throughout EMEA. Funds can be transferred and received in real-time and MuchBetter’s unique commercial model increases operator revenues while its anti-fraud features and use of best in class technology reduces risk.
Interviews
The difficult second album
Nik Robinson, CEO at Big Time Gaming, talks about the challenges studios face when it comes to sequel slots such as its just-launched Danger! High Voltage 2.
Congratulations on the launch of Danger! High Voltage 2. Tell us more about the game and what players can expect.
Thanks! We’re absolutely thrilled to launch Danger! High Voltage 2—it’s an electrifying sequel we think fans of the original will love. When we released the first Danger! High Voltage, the response was phenomenal, and players kept asking for even more high-octane action. So, we set out to turn things up to 11 with this release.
The game cranks up the excitement with our Megaways™ engine, giving players up to 117,649 ways to win on each spin. The base game is supercharged with volatility and powered by the MegaDozer, perched right above the reels, ready to drop Scatters, Wilds, Multipliers, and other electrifying surprises into play. Then there are the two fiery free spin bonuses—Fire in the Disco! and Danger Danger!!—designed to keep players on the edge of their seats.
And, of course, it wouldn’t be Danger! High Voltage without the unforgettable soundtrack by Electric Six! Get ready for some serious foot-tapping and headbanging because this game truly brings the heat.
How does the second instalment differ from the original Danger! High Voltage slot you launched back in 2017?
This time around, players are transported to an electrifying thrilling industrial scene, and introduced the groundbreaking mechanic MegaDozerTM mechanic sitting up top, ready to unleash Scatters, Wilds, Multipliers, and surprises.
It’s amazing to see how much slot game design has evolved since we launched the first game in 2017, and Danger! High Voltage 2 is a testament to that evolution. This time, we’ve built it around our Megaways™ engine, which amps up the gameplay with up to 117,649 ways to win on every spin.
We’ve also kept the player choice element for the Free Spins round, but we didn’t just stop there. Fire in the Disco! and Danger Danger!! are brand-new bonus features that make every spin a symphony of excitement. It’s a whole new level of Danger! and a thrilling way for players to experience just how far we’ve come in delivering cutting-edge slots.
What made the iconic song from Electric Six the perfect soundtrack for creating a slot game around?
When we set out to create Danger! High Voltage 2, we knew we had to keep the core essence that players loved—the name and that iconic Electric Six soundtrack—but from there, this game is a totally new beast.
It’s insanely catchy and the perfect soundtrack for spinning the reels. For me, it stirs a strong feeling of nostalgia, taking me back to the early 2000s when the song was riding high in the charts. The more I listened to it, the more I became convinced it would be huge fun to create a slot game around the song. The lyrics lend themselves to bonus features (Fire in the Disco! Danger Danger! Or the original High Voltage & Gates of Hell), and the disco theme works really well as an online slot because it is so visual and colourful. With the original, we were able to capture the essence of the song and bring it to life, which is why Danger! High Voltage became a runaway success. Danger! High Voltage 2 turns the volume up to the max and we fully expect it to rise to the top of the charts, just like the original did.
Just how hard is it to launch a follow-up to a hugely successful slot game? What are the main challenges in doing so?
Launching a follow-up to a hit like Danger! High Voltage is no easy feat—it’s a bit like making the sequel to a blockbuster movie. You need to build on the experience offered by the original game, keeping true to the core theme and gameplay while making sure it offers something new and different. Stick too close to the original and it won’t deliver the excitement players are seeking, move too far away from it and you can end up with a significant disconnect from the original. But we reimagined the visuals and mechanics, integrating our Megaways™ engine as it adds massive win potential with up to 117,649 ways to win and to keep the gameplay engaging. We took risks with a completely new mechanic MegaDozer™ and introduced two brand-new free spin features, Fire in the Disco! and Danger Danger!! which had to be meticulously tested to ensure they deliver the right blend of fun and volatility. It becomes a bit of a balancing act whereby you need to keep core elements the same or similar and then bring in new elements that take the whole package to the next level. It’s easy to see why the second album is often the toughest for musicians.
Big Time Gaming seems to have cracked the code when it comes to sequel slots with the recent launch of Bonanza Falls so you must have been able to overcome these challenges.
We’re fortunate to have such strong original titles like Bonanza and Danger! High Voltage as a foundation for our sequels, but make no mistake—it all starts with the team’s incredible work in crafting these iconic games in the first place. When you have a solid base, it gives us the freedom to innovate boldly. For instance, with sequels like Bonanza Falls and Danger! High Voltage 2, we introduced fresh mechanics like MegaDozer™, Win Exchange™, Bonus Coins, which add entirely new dimensions to gameplay. These features aren’t just updates; they’re true evolutions that deliver exhilarating experiences and keep players coming back.
Our team embraces these challenges head-on, bringing excitement and a touch of fun to every sequel we produce. And while these games build on the legacies of the originals, they’re crafted to stand tall on their own merits. Bonanza Falls and Danger! High Voltage 2 don’t just rely on the reputations of their predecessors—they’re outstanding games in their own right, designed to thrill players new and old alike. It’s about creating something fresh while capturing the magic that made the originals so beloved.
Interviews
Exclusive Q&A w/ Radek Pšurný, CEO at Match Hype
Match Hype has just won two industry competitions. Talk us through your product.
Match Hype brings engagement from social media platforms like TikTok and Instagram into the sportsbook. Our technology automatically turns raw sports data into short videos full of sports and betting insights. We have the capacity to create up to a million videos daily in more than 30 languages. We also provide hosting and streaming of the videos, and we track everything in the video thanks to our own player. The high level of video experience and the scale make us unique in the market, and we believe that this innovation is extremely needed in the industry—and the judges in the competitions probably agree with us.
What technologies are you leveraging to deliver such a cutting-edge tool/product?
We have more than six years’ experience in developing dynamic video solutions for clients like Microsoft, HBO, and SAP, and a decade in high-end video production for similarly well-known clients. Match Hype is the essence of this. We have developed our own robust cloud infrastructure that enables us to work on a huge scale. We can also leverage the integration of third-party solutions that help us make the video content rich and engaging. The AI boom came at the right time to help us make the experience for the viewer even better.
Who is Match Hype aimed at?
We focus mostly on sportsbook operators, where we think we can bring the biggest value. But we also have clients on the affiliate and media side. Our “competition” at the moment are creative professionals who are able to create one video at a time. To cover hundreds or thousands of events daily, you need huge manpower. With Match Hype, you don’t need that—it’s all automated. Anybody who appreciates this level of efficiency will benefit.
The end users are any sports fans who enjoy engaging videos. So basically everybody.
Has this industry been slow to embrace video content and unlock the potential it offers? If so, why?
It’s hard for us to talk about the whole industry, as we haven’t been part of it for that long. But iGaming feels like a conservative industry where only truly meaningful innovations make it. Fingers crossed for Match Hype being one of them. We are confident because of our track record in other industries, and mostly thanks to the results of our dynamic videos that are already used by significant igaming industry players.
What makes video content so effective at customer acquisition? How can Match Hype be used in this regard?
People just love video content. In the last review, TikTok said that the average user spends around 90 minutes a day on their platform. Platforms like Spotify used to be music and podcasts only; now they are full of videos. You just can’t ignore that. Video killed the radio star, and a static sportsbook is next to die.
And what about retention? How can it be used to keep players engaged and coming back for more?
Imagine that a 30-second video gives you the exact insights to help you make a betting decision without spending dozens of minutes on different resources to gather all the information. People don’t want to read anymore. This is probably an even bigger strength of Match Hype than user acquisition.
What can we expect from Match Hype in the coming months?
We will establish Match Hype as an industry standard for dynamic video content. We’ll bring many more sports like tennis, basketball horse racing and. We are preparing real-time video use cases—for example, half-time updates in football—and new distribution channels like integration directly into streams. The potential is huge. Stay tuned.
Any final thoughts?
For the last year, we have talked with literally hundreds of iGaming experts, investors, and executives. Almost every one of them sees fan engagement as a huge topic in the upcoming months and years. And video will definitely play a key part in it.
Video says more than a thousand words. Give it a go—watch one of our 30-second videos and see for yourself.
Affiliate Industry
Flying high: How RavenTrack is helping operators unlock the true potential of their affiliate programs
We sit down with Adam Rowley, Managing Director at RavenTrack, to understand why data, tracking and optimisation are key to a successful affiliate program
Your tagline is “win at performance marketing”. Tell us more about how you help operators maximise their partnerships with affiliates.
It is indeed. RavenTrack is a powerful affiliate tracking solution that allows operators to track, optimise and grow through their affiliate programs. Our proprietary solution offers an advanced affiliate tracking platform built by iGaming experts – this ensures it meets the unique demands of the industry, including the need to withstand the pace and complexity of affiliate marketing in the online sports betting and casino space. RavenTrack has also been designed to be flexible and customisable so that it can be adapted to individual client requirements. This combination of qualities has seen us become the go-to affiliate software tracking provider for more than 150 brands across the world, brands that are winning at performance marketing with the support of RavenTrack.
Why is tracking so important to the ultimate success of an affiliate program?
Tracking is the glue that holds marketing and sales together in the online arena. But effective tracking requires a platform that delivers reliability, accuracy and a seamless UX so that users can easily dig into the data and generate valuable insights. Speed and reliability are crucial so that operators don’t miss a single click or conversion. To track data effectively, operators (and their affiliate partners) need tools such as pixel and postback capabilities and geo-targeting. The former allows affiliates to track customer activity in real time which helps them maximise the revenue of the brands they work with. When it comes to intelligent geo-tracking, it allows users to identify and aim to funnel traffic through specific locations.
But tracking is just one part of the process and success of an affiliate program– online sportsbook and casino operators must be able to take the data they have tracked and use it to optimise campaigns, both internally and those being run by their affiliate partners.
What does optimisation look like? How does RavenTrack help its customers do this?
Traffic source provides a lot of spoke for optimisation, especially when it comes to things like which affiliate is performing best, changes to traffic, ROI and conversion rate optimisation. With RavenTrack, operators have the insight they need to do this. They can also give their affiliates access to data via their own internal reporting systems – this is done via our two-way API – to help determine which campaigns and creatives are delivering the best results. Operators also need to optimise the commercial agreements they have in place with their affiliate partners, and this means being able to offer them a range of options including CPA, revenue share, CPL, CPM and hybrid.
As operators – and their affiliates – get more experienced at using data and tracking, they will want to customise reports to a pretty granular level so that they can optimise to a much deeper and greater extent. Customisable reports (we have more than 20 reports available), marketplace and dashboards are just a few of the tools we provide to help operators and affiliates optimise campaigns and work to the commercials that deliver for both parties.
And how does all of this come together to help both operators and affiliates scale at pace?
Our fixed-cost model means operators can create as many campaigns for their brands as they like without the worry of additional costs. This in turn makes growing their program pretty straightforward. With a long list of commission structures available (which can be customised by the client) for their affiliate partners, operators can ensure the growth of the program is reflected in the growth of the wider business, ultimately allowing them to maximise profitability from affiliate marketing activity while at the same time ensuring their partners are fairly compensated for the quality traffic they send.
Migrating to a new affiliate tracking platform can cause major upheaval. How do you help operators through the process?
We know that moving to a new platform can be a big decision and a significant undertaking, but we have plenty of options to make it a seamless process from start to finish. This includes working with the affiliate program team to run their old and new program side by side to ensure there is absolutely no drop-off in traffic or lost data. Our UK-based account and customer support team is always on hand to assist during the migration process, and once operators are up and running with RavenTrack – this includes helping them get the most out of our platform and tools.
RavenTrack has only been around for a handful of years but has already achieved great things. What can we expect in the months ahead?
We hit the market in 2018 and haven’t looked back. Today, we work with 150 brands, processing more than one billion clicks per month and £2billion in deposits to date. The operators using RavenTrack to run their affiliate programs have generated more than £500 million in revenue and counting. Our numbers speak for themselves and no matter the size of brand or affiliate program, our solution is the key to unlocking the true potential of affiliate marketing. As for the months ahead, expect more platform updates, new tools and some big-name partnership announcements.
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