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Live and kicking: why online casinos must offer live dealer

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Stick Pool Club becomes the first platform to launch live Dealer Poker in India
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James King, Chief Marketing Officer at Conquer Casino, discusses the importance of live casino and why it has become so popular

 

Live casino is one of the fastest growing online casino products on the market and is now an absolute most for brands looking to engage all types of player.

Live dealer perfectly bridges the gap between land-based and online play, offering the buzz and excitement found on the casino floor alongside the convenience of playing online.

It brings to life what can, at times, be a solitary form of entertainment – most players play online casino at home while alone.

Players love that they can sit down at a real table, watch real cards being slid across the felt by a human dealer they can interact with.

Such is the popularity of live casino that operators now have separate lobbies and tabs for these games. We are also seeing live dealer only operators enter the market.

In addition, providers such as Evolution Gaming and Authentic Gaming are developing new games, features and tools that take the live dealer experience to the next level.

Evolution, for example, offers an innovative live money wheel game that is set against a glitzy TV show backdrop with a host and not a dealer.

Authentic Gaming, on the other hand, streams from real tables located on the floors of real casinos allowing online players to sit down next to those actually on the property.

These breakthroughs have really helped to push the momentum that has built behind live casino games in recent months.

This has also been helped by huge improvements in mobile live dealer, with players able to enjoy the same immersive and realistic experience even when playing on the move.

But why has live dealer become such a phenomenon of late?

Much of it is to do with what I mentioned previously about players seeking out authentic casino experiences from the comfort of their own home.

But it also has a lot to do with trust and players preferring to wager against a human dealer – even if they are located in a special studio – instead of a random number generator.

This is certainly the case in new and emerging markets where players can lack trust in online casino brands, especially those that do not have a land-based presence.

In addition to this, consumers are super savvy and expect a varied and valuable experience from their chosen entertainment channels, including online casino.

This partly explains why live dealer is so popular with younger players – they demand an element of interaction from their entertainment choices and live casino can deliver this.

It is also considered a less “hardcore” form of gambling – most players will have previously visited a casino and played the table games on offer.

As we all know, table games are seen as a less aggressive form of gambling than slots and are held in the same regard as bingo and lottery giving them mass market appeal.

But it’s not just casual players that are drawn to live dealer – high rollers also enjoy the added value and interaction that it brings.

This is why it is important for operators to offer VIP tables that are set against more luxurious backdrops and with higher limits.

As live dealer continues to increase in popularity, operators will have to ensure they offer streams across all the games (blackjack, roulette, poker, craps, etc) and from all providers.

They will also have to think about creating special welcome offers and promotions for live dealer, and also how the vertical can be integrated into loyalty schemes.

It wasn’t that long ago that live dealer was seen as a nice addition to an operator’s game lobby, but today it is an absolute must.

Live dealer is not only great at acquisition – appealing to new players and helping to build trust – but it is a powerful retention tool for all player types – VIPs in particular.

Here at Conquer Casino, we believe live dealer is only going to become more popular and have an even more dominant position in casino game portfolios.

The vertical really is live and kicking.

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LiveScore Group Announces Internal Restructuring as Part of Sustainable Growth Strategy

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LiveScore Group has announced an internal restructuring process, expected to impact more than 100 existing roles across multiple business locations, including London.

The changes are seen as a difficult yet important step for LiveScore Group, streamlining the business to create improved structures and a pathway to long-term sustainable growth. All impacted employees have been informed and are now subject to a confidential consultation process.

Sam Sadi, CEO of LiveScore Group, said: “On behalf of all Directors of LiveScore Group, and the relevant subsidiary companies, we are saddened by the difficult decision to commence an internal restructure of the business, a process which impacts a significant number of our people.

“Whilst we celebrate our recent period of significant and exciting growth, we must now future-proof the organisation and ensure our internal structures allow us to achieve long-term and sustainable success.

“This is a hard time for all our people, as we say goodbye to colleagues who have played an important role in our journey across recent years.”

The announcement follows on from the recent news that LiveScore Malta Limited (part of LiveScore Group) is to withdraw its LiveScore Bet brand from the Netherlands following recent government tax increases in the market. The announcement includes those impacted by this. There will be no other customer impact in respect of any of the remaining LiveScore, LiveScore Bet or Virgin Bet sites globally.

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Pronet Gaming Appoints Alex Karaoulis as its New Commercial & Product Strategy Lead

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Pronet Gaming, an award-winning platform provider of full turnkey solutions, announced the appointment of Alexandros Karaoulis as its new Commercial & Product Strategy Lead.

With over 14 years of experience in the iGaming industry, Karaoulis brings a wealth of knowledge and expertise that will be instrumental in driving the company’s strategic initiatives forward.

Throughout his iGaming career, Karaoulis has held various senior roles with B2B sportsbook and casino providers, as well as with B2C operators. His extensive background in marketing and sales within the iGaming sector positions him as a true industry expert, ensuring that Pronet Gaming remains at the forefront of innovation in a rapidly evolving market.

“I am thrilled to join Pronet Gaming and excited to fulfill my role in developing and executing sales strategies to drive the company’s revenue growth in key markets,” Karaoulis said.

With a track record in commercial strategies and driving product excellence, Karaoulis’ appointment is invaluable as Pronet Gaming now seeks to expand its footprint to Asia. His vision and deep understanding of the iGaming landscape equip him to navigate the unique challenges and opportunities that the dynamic region presents.

“I want Pronet Gaming to lead the iGaming revolution by providing innovative, culturally tailored solutions that cater to the diverse and rapidly growing demands of the region. Through strategic partnerships, cutting-edge technology, and a deep understanding of local markets, we aim to empower operators to offer world-class gaming experiences that engage players and drive sustainable growth,” he added.

According to Karaoulis, Pronet Gaming is poised to make a splash in Asia by leveraging its advanced technology, flexible platform solutions and deep market expertise while adapting to the unique characteristics of the region.

“The key differentiation point of Pronet Gaming is that we have B2C experience, which greatly aids in understanding the needs of operators and helping them to improve and execute their strategy according to the market. I have worked in B2C roles for more than seven years in my iGaming Career and managed campaigns across various channels, optimised conversion funnels, and learned to use data to improve player acquisition and retention,” said Karaoulis.

Karaoulis acknowledges that the marketing skills he has acquired from B2C experience are valuable in every B2B environment. As he dives into his new role at Pronet Gaming, Karaoulis aims to guide his operator clients on how to better market their own sites, including providing them with advice on effective acquisition strategies, content marketing and campaign structures that appeal to iGaming audiences.

“I also focus heavily on engagement strategies, loyalty programs, bonuses, and personalised offers to keep players active and returning. In my new B2B role, I will advise clients on best practices for player engagement, helping them adopt effective loyalty programs, personalised marketing, and retention tactics that drive player lifetime value to improve the end-player experience for our clients’ sites,” Karaoulis added.

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Vbet Wins Best Online Casino Operator 2024 at SiGMA Europe 2024

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Vbet has been crowned the Best Online Casino Operator 2024 at the highly coveted SiGMA Europe event, cementing its position as a leader in the online gaming industry.

This achievement highlights Vbet’s commitment to providing an exceptional user experience by combining cutting-edge technology with a vast range of options and a secure process. The dedication to creating a responsible, enjoyable environment for players was recognised with this award, making this accolade even more significant. As Vbet continue to expand into new markets, the list of strategic partnerships grows alongside our constant drive to expand its offering. This award serves as a stepping stone on its path to reach more players and set new standards in the industry.

Arman Khachatryan, VBET’s Managing Director, said: “We are incredibly proud to receive the Best Online Casino Operator award at SiGMA Europe 2024. This recognition is a testament to the hard work, passion, and effort of our entire team. Our mission has always been to deliver the highest quality experience in the safest environment possible to our users. This award not only recognizes our dedication to this mission but also motivates us to continue expanding into new markets and territories.”

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