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Complaints Against UK Gambling Operators Up 5000% in Five Years

Published

6 years ago

August 13, 2019

Niji Narayan

Reading Time: < 1 minute

Complaints about the UK gambling operators have increased by almost 5000% over the last five years.

A total of 8266 people registered complaints in 2018, up from just 169 in 2013, with the majority of issues related to an operator not paying out on a winning bet or not operating in a socially responsible manner.

“We are pushing the industry to know its customers, and part of this is actually, possibly, a good sign because it’s suggesting that consumers are demanding more of the gambling operators, and I would encourage them to continue to do that,” Neil McArthur, executive director of UK Gambling Commission said.

The rise in complaints mirrors an increase in betting activity in the UK in recent years, with consumers spending £14.5bn (€15.7bn/$17.5bn) on gambling in the 12 months to September 2018.

The Commission told that it has no plans to introduce a maximum stake for online gaming, despite having successfully lobbied the UK government to take such action on fixed-odds betting terminals (FOBTs).

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Niji Narayan

Niji Narayan has been in the writing industry for well over a decade or so. He prides himself as one of the few survivors left in the world who have actually mastered the impossible art of copy editing. Niji graduated in Physics and obtained his Master’s degree in Communication and Journalism. He has always interested in sports writing and travel writing. He has written for numerous websites and his in-depth analytical articles top sports magazines like Cricket Today and Sports Today. He reports gaming industry headlines from all around the globe.