Industry News
Reclamão.com Relaunched in Brazil Protecting Players Against Fraud
As the question of which online casinos you can trust becomes more and more frequent with every site you visit, the need for a site that warns against fraudulent sites becomes apparent. That is where the Reclamão platform comes in.
Launched earlier this year, Reclamão.com is announcing a bigger and better relaunch in Brazil as a new platform to protect online gamblers against fraud.
Here’s what Brazilian punters can expect with the newly launched Reclamão platform.
What Reclamão Brings to the Table
To ensure a smooth running platform and safe casinos, games, and payment and withdrawals, the team at Reclamão tests every online casino recommended on the platform with great care.
Without any misleading information or false promises, the casinos recommended on the platform offers some of the best bonuses in the market.
It is always important to have a good variety of games and casinos to choose from. Reclamão tests all websites for variety and quality in their games.
Tested Online Mobile Casino And App
With online casinos designed and developed for mobile and mobile apps, you can now play anywhere anytime! The team at Reclamão tests all apps and online mobile casinos to ensure they work on all devices.
Trusted software vendors
A must for any good online casinos quality lies in the software vendor, the team check the software vendor to ensure reliability as well as excellent gaming experiences.
Customer Support
Reliable customer support is a must! Reclamão analyses and checks all casinos on their customer support to ensure it is efficient and easily accessible.
Jurisdiction and Licence
To ensure a safe and legitimate gambling experience the team checks all licences and which jurisdiction each casino falls under.
Free Games
Reclamão does not only look out for your rights but also gives you free games to check out on the Reclamão site itself from different trusted casinos. Currently, the platform offers 5 free games including Gonzo’s Quest, Narcos, 3 Crush Charms, Arcane Reel Chaos and classic roulette.
Payment Methods
Reclamão provides information on all payment methods offered at reliable and legal online casinos. As all online gamblers want to know that their money is in good hands and that winnings can easily be withdrawable Reclamão assures you safe and easy payment ad withdrawal methods.
Complaints and Management
The complaints submission functionality on the Reclamão platform is quick and easy to use with only four steps to take and your complaint will be in the works.
Here’s how Brazilian punters can lodge complaints:
First, the punter needs to submit their complaint on the platform so the case file can be opened and the investigation process can start.
After the fact-checking, the casino in the complaint will be contacted by the Reclamão team to clarify.
Thirdly, the complaint will be investigated and the casino will be reviewed to see if everything is legit and up to standard.
Lastly, all facts will be given to the casino to check and for them to correct the mistakes.
More Exciting Features Coming Soon
With more upcoming features and releases to be announced soon, be sure to visit the platform regularly to check up on any new games, releases, news, reliable casinos, and more. The Reclamão platform will continue to develop features to serve passionate punters.
Sites launching in other countries like Portugal and Spain Soon
With the success from this year’s release of Reclamão and now the platform is being relaunched with more features, it will soon be released in Portugal and Spain.
Who can you trust? Trust Reclamão.com to guide and help you if you have fallen victim to online gambling fraud.
Remember to only use legal and regulated casinos when going online. For a safe gambling experience, trust Reclamão.
Industry News
LiveScore Group Announces Internal Restructuring as Part of Sustainable Growth Strategy
LiveScore Group has announced an internal restructuring process, expected to impact more than 100 existing roles across multiple business locations, including London.
The changes are seen as a difficult yet important step for LiveScore Group, streamlining the business to create improved structures and a pathway to long-term sustainable growth. All impacted employees have been informed and are now subject to a confidential consultation process.
Sam Sadi, CEO of LiveScore Group, said: “On behalf of all Directors of LiveScore Group, and the relevant subsidiary companies, we are saddened by the difficult decision to commence an internal restructure of the business, a process which impacts a significant number of our people.
“Whilst we celebrate our recent period of significant and exciting growth, we must now future-proof the organisation and ensure our internal structures allow us to achieve long-term and sustainable success.
“This is a hard time for all our people, as we say goodbye to colleagues who have played an important role in our journey across recent years.”
The announcement follows on from the recent news that LiveScore Malta Limited (part of LiveScore Group) is to withdraw its LiveScore Bet brand from the Netherlands following recent government tax increases in the market. The announcement includes those impacted by this. There will be no other customer impact in respect of any of the remaining LiveScore, LiveScore Bet or Virgin Bet sites globally.
Industry News
Pronet Gaming Appoints Alex Karaoulis as its New Commercial & Product Strategy Lead
Pronet Gaming, an award-winning platform provider of full turnkey solutions, announced the appointment of Alexandros Karaoulis as its new Commercial & Product Strategy Lead.
With over 14 years of experience in the iGaming industry, Karaoulis brings a wealth of knowledge and expertise that will be instrumental in driving the company’s strategic initiatives forward.
Throughout his iGaming career, Karaoulis has held various senior roles with B2B sportsbook and casino providers, as well as with B2C operators. His extensive background in marketing and sales within the iGaming sector positions him as a true industry expert, ensuring that Pronet Gaming remains at the forefront of innovation in a rapidly evolving market.
“I am thrilled to join Pronet Gaming and excited to fulfill my role in developing and executing sales strategies to drive the company’s revenue growth in key markets,” Karaoulis said.
With a track record in commercial strategies and driving product excellence, Karaoulis’ appointment is invaluable as Pronet Gaming now seeks to expand its footprint to Asia. His vision and deep understanding of the iGaming landscape equip him to navigate the unique challenges and opportunities that the dynamic region presents.
“I want Pronet Gaming to lead the iGaming revolution by providing innovative, culturally tailored solutions that cater to the diverse and rapidly growing demands of the region. Through strategic partnerships, cutting-edge technology, and a deep understanding of local markets, we aim to empower operators to offer world-class gaming experiences that engage players and drive sustainable growth,” he added.
According to Karaoulis, Pronet Gaming is poised to make a splash in Asia by leveraging its advanced technology, flexible platform solutions and deep market expertise while adapting to the unique characteristics of the region.
“The key differentiation point of Pronet Gaming is that we have B2C experience, which greatly aids in understanding the needs of operators and helping them to improve and execute their strategy according to the market. I have worked in B2C roles for more than seven years in my iGaming Career and managed campaigns across various channels, optimised conversion funnels, and learned to use data to improve player acquisition and retention,” said Karaoulis.
Karaoulis acknowledges that the marketing skills he has acquired from B2C experience are valuable in every B2B environment. As he dives into his new role at Pronet Gaming, Karaoulis aims to guide his operator clients on how to better market their own sites, including providing them with advice on effective acquisition strategies, content marketing and campaign structures that appeal to iGaming audiences.
“I also focus heavily on engagement strategies, loyalty programs, bonuses, and personalised offers to keep players active and returning. In my new B2B role, I will advise clients on best practices for player engagement, helping them adopt effective loyalty programs, personalised marketing, and retention tactics that drive player lifetime value to improve the end-player experience for our clients’ sites,” Karaoulis added.
Industry News
Vbet Wins Best Online Casino Operator 2024 at SiGMA Europe 2024
Vbet has been crowned the Best Online Casino Operator 2024 at the highly coveted SiGMA Europe event, cementing its position as a leader in the online gaming industry.
This achievement highlights Vbet’s commitment to providing an exceptional user experience by combining cutting-edge technology with a vast range of options and a secure process. The dedication to creating a responsible, enjoyable environment for players was recognised with this award, making this accolade even more significant. As Vbet continue to expand into new markets, the list of strategic partnerships grows alongside our constant drive to expand its offering. This award serves as a stepping stone on its path to reach more players and set new standards in the industry.
Arman Khachatryan, VBET’s Managing Director, said: “We are incredibly proud to receive the Best Online Casino Operator award at SiGMA Europe 2024. This recognition is a testament to the hard work, passion, and effort of our entire team. Our mission has always been to deliver the highest quality experience in the safest environment possible to our users. This award not only recognizes our dedication to this mission but also motivates us to continue expanding into new markets and territories.”
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