Industry News
Reclamão.com Relaunched in Brazil Protecting Players Against Fraud
As the question of which online casinos you can trust becomes more and more frequent with every site you visit, the need for a site that warns against fraudulent sites becomes apparent. That is where the Reclamão platform comes in.
Launched earlier this year, Reclamão.com is announcing a bigger and better relaunch in Brazil as a new platform to protect online gamblers against fraud.
Here’s what Brazilian punters can expect with the newly launched Reclamão platform.
What Reclamão Brings to the Table
To ensure a smooth running platform and safe casinos, games, and payment and withdrawals, the team at Reclamão tests every online casino recommended on the platform with great care.
Without any misleading information or false promises, the casinos recommended on the platform offers some of the best bonuses in the market.
It is always important to have a good variety of games and casinos to choose from. Reclamão tests all websites for variety and quality in their games.
Tested Online Mobile Casino And App
With online casinos designed and developed for mobile and mobile apps, you can now play anywhere anytime! The team at Reclamão tests all apps and online mobile casinos to ensure they work on all devices.
Trusted software vendors
A must for any good online casinos quality lies in the software vendor, the team check the software vendor to ensure reliability as well as excellent gaming experiences.
Customer Support
Reliable customer support is a must! Reclamão analyses and checks all casinos on their customer support to ensure it is efficient and easily accessible.
Jurisdiction and Licence
To ensure a safe and legitimate gambling experience the team checks all licences and which jurisdiction each casino falls under.
Free Games
Reclamão does not only look out for your rights but also gives you free games to check out on the Reclamão site itself from different trusted casinos. Currently, the platform offers 5 free games including Gonzo’s Quest, Narcos, 3 Crush Charms, Arcane Reel Chaos and classic roulette.
Payment Methods
Reclamão provides information on all payment methods offered at reliable and legal online casinos. As all online gamblers want to know that their money is in good hands and that winnings can easily be withdrawable Reclamão assures you safe and easy payment ad withdrawal methods.
Complaints and Management
The complaints submission functionality on the Reclamão platform is quick and easy to use with only four steps to take and your complaint will be in the works.
Here’s how Brazilian punters can lodge complaints:
First, the punter needs to submit their complaint on the platform so the case file can be opened and the investigation process can start.
After the fact-checking, the casino in the complaint will be contacted by the Reclamão team to clarify.
Thirdly, the complaint will be investigated and the casino will be reviewed to see if everything is legit and up to standard.
Lastly, all facts will be given to the casino to check and for them to correct the mistakes.
More Exciting Features Coming Soon
With more upcoming features and releases to be announced soon, be sure to visit the platform regularly to check up on any new games, releases, news, reliable casinos, and more. The Reclamão platform will continue to develop features to serve passionate punters.
Sites launching in other countries like Portugal and Spain Soon
With the success from this year’s release of Reclamão and now the platform is being relaunched with more features, it will soon be released in Portugal and Spain.
Who can you trust? Trust Reclamão.com to guide and help you if you have fallen victim to online gambling fraud.
Remember to only use legal and regulated casinos when going online. For a safe gambling experience, trust Reclamão.
Industry News
SKS365 keeps investing in people: GROW People Management Program took the next level
11 experienced people managers from the SKS365 group’s 4 locations gathered last week in Belgrade for the new GROW People Management Program. From 15 th to 19 th of April, through trainings, discussions, and social connections, people had the opportunity to further grow individually and as a team, while enjoying Belgrade’s city center and rivers.
Created in 2023 with the purpose of building foundation people management skills across the organization, GROW initiative evolved this year by including a new, advanced program for experienced people managers to further consolidate their skills and prepare for future opportunities.
Building and fostering connections, sharing experiences, and enjoying team building experiences – all these activities have been part of the GROWpmp agenda for the 11 people managers coming from Commercial, Product and Development, Finance, and Sportsbook departments of the group’s 4 locations – Malta, Italy, Austria, Serbia.
GROWpmp included a variety of topics that people managers in SKS365 recognized as the key areas for management development. Topics such as influence through communication, team effectiveness, DEI, through to presentation skills and business topics like understanding finance and management reporting, were delivered with the support of external professionals and internal experts, while designed and organized by the SKS365 People & Culture team.
Industry News
Kindred’s Share of Revenue from High-risk Players Shows Slight Increase
Kindred Group plc’s (Kindred) share of revenue from high-risk players showed a slight increase to 3.2% (Q4 2023 3.1%) in the first quarter of 2024. Compared to the first quarter of 2023, the high-risk revenue share decreased marginally. The percentage of detected customers who exhibited improved behaviour after interventions came in at 87.1% (compared to 87.4% in Q4 2023 and 83.0% in Q1 2023). This sustained trajectory in the improvement effect after interventions, observed over an extended period, serves as a testament to the strong dedication and collective efforts throughout the company. It reflects Kindred’s ongoing commitment to fostering positive change within the industry.
“We continue to see our share of revenue from high-risk players fluctuate quarter to quarter, and we are working closely with all teams across the company to support customers towards a more sustainable gambling experience. However, it is encouraging to see that our Journey towards Zero data has steadily decreased since 2020. A similar trend can be seen across the healthier gambling behaviour effect after interventions. This tells us two things: our work is paying off, but we need to continue to push ourselves to propel a sustainable progression,” Alexander Westrell, Director of Communications at Kindred Group, said.
“It was very encouraging to witness the open and transparent discussions at the Sustainable Gambling Conference in London on 20 March, where those with lived experience shared their important stories. Also, it is evident that technology is moving forward, and will provide greater opportunities to detect and intervene in the future. We hope to see more regulators engage with the industry and with experts to secure a more sustainable industry for everyone,” Alexander Westrell added.
Industry News
PENN Entertainment Names Aaron LaBerge as Chief Technology Officer
PENN Entertainment announced that Aaron LaBerge has been named Chief Technology Officer (CTO) effective July 1, 2024, subject to customary regulatory approvals. Mr. LaBerge will report directly to PENN CEO & President Jay Snowden.
In his new role, Mr. LaBerge will be responsible for driving the technology strategy and execution for PENN, while leading the multinational team of technologists and serving as the key business leader for the company’s Interactive division.
Mr. LaBerge spent more than 20 years at The Walt Disney Company, in two stints separated by five and a half years as a technology entrepreneur. He was most recently President & Chief Technology Officer for Disney Entertainment and ESPN where he was responsible for driving all technology and product development in support of The Walt Disney Company’s two media divisions. In that role, he helped set the vision and strategic leadership for how Disney uses technology to enable storytelling and innovation, drive its business, and create unparalleled consumer experiences with entertainment and sports content.
“We are thrilled to have someone of Aaron’s caliber join our PENN executive team. Having overseen a global organization of thousands of engineers, product developers, designers, technologists, and data scientists that created some of the largest scale and most successful media properties in the world, there is no better candidate to lead our Technology and Interactive division into its future. I know Aaron is looking forward to working with Todd George, our head of operations, and our entire Executive Team to continue growing our position as a leader in online gaming, sports betting, and digital sports media,” Mr. Snowden said.
“I’m excited to join another talented team at PENN Interactive and lead our technology strategy. PENN Entertainment is at the forefront of the fast-changing gaming and sports media industry. I plan to use my experience from Disney and ESPN to help make ESPN BET an essential piece of the sports fan experience. Together, we’ll push the limits and redefine how fans interact with sports and gaming,” Mr. LaBerge said.
Prior to his most recent role at the Walt Disney Company, Mr. LaBerge was Executive Vice President and Chief Technology Officer at ESPN from 2015 to 2018. At ESPN he played an instrumental role in the growth of ESPN’s consumer-facing digital media products and services – leading many of ESPN’s most ambitious and challenging projects and helping establish ESPN’s position as the leader in digital sports and innovative sports technology development. He was a key architect in the design, development, and engineering of ESPN’s state-of-the-art facilities in Bristol, CT; Los Angeles, CA; Charlotte, NC; and Austin, TX, as well as data centers and infrastructure that connect those facilities around the world, as well as the technology design and development to support the launch of the multi-platform SEC Network.
Between 2007 and 2012, LaBerge was co-founder and CEO of Fanzter, Inc. – a venture-funded consumer software and digital product development company. At Fanzter, he directed all day-to-day operations and led the development and launch of a variety of consumer-focused internet and mobile products, ground-breaking social and commerce technologies and more.
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