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Veikkaus Publishes Guidelines for Using AI in Gambling

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Veikkaus Publishes Guidelines for Using AI in Gambling
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Finnish gambling monopoly Veikkaus has published its key principles for the use of artificial intelligence (AI) in gambling.

Veikkaus currently uses AI for a number of operations including digital marketing, betting odds calculation process, operating a customer service chatbot, making automatic money laundering notifications, identifying possible abuses and automatic processing of recurring invoices.

However, Veikkaus said any current or future use of AI must meet its guidelines regarding transparency, privacy, responsibility and customer focus.

The operator said it is committed to communicating openly and clearly as to how it uses AI, as well as defining how AI will assist the business with its goals.

Veikkaus also acknowledged the issue of privacy with AI, saying that it ensures the protection of any information used by AI, and both the secure storage and processing of this data.

In terms of responsibility, Veikkaus said it will continuously evaluate the quality of AI methods used to ensure it is being used in a responsible manner, while all AI applications or machine learning models have their own manager to ensure the algorithms comply with its guidelines.

Veikkaus added that the core aim of using AI is to benefit its customers, saying it is committed to providing a better gaming experience, rather than for cross-selling or to alter the outcome of its games.

“The ethical principles of Veikkaus’ artificial intelligence cover both machine-learning artificial intelligence that learns independently from data and rule-based artificial intelligence that enables automation,” Veikkaus said.

“We strive to provide a responsible gaming environment by identifying and responding to anomalous customer behaviour,” Veikkaus added.

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BetConstruct Co-Founder Vigen Badalyan Receives Award at SiGMA Europe B2B Awards

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BetConstruct has announced that the company’s distinguished Co-Founder, Mr. Vigen Badalyan, has received the Leader of the Year award at the prestigious SiGMA Europe B2B Awards in Malta.

Within the framework of SiGMA Europe, BetConstruct took part in this year’s SiGMA Europe B2B Awards in Malta on November 11, an event that celebrates excellence in the dynamic gaming sector. During the event, the company’s Co-Founder and visionary, Vigen Badalyan, received the Leader of the Year award, owing to his exceptional leadership in driving both the company and the industry forward, perfectly merging iGaming with Web3 and crypto industries.

For the past two decades, under the direction of Mr. Badalyan, BetConstruct has grown into a household name in the industry, pushing the boundaries of innovation and setting trends. Prime examples of this include products such as an advanced Sportsbook, a comprehensive Casino Suite, a dynamic Affiliate Sportsbook Software, and the novel The Last Battle loyalty system.

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LiveScore Bet Announces Withdrawal of Operations in the Netherlands

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LiveScore Malta Limited (part of LiveScore Group) has confirmed the withdrawal of its LiveScore Bet brand from the Netherlands, with operations set to formally cease on 29 November 2024.

The decision follows the planned government tax increase which is set to rise by almost a quarter from 30.5% to 37.8% of Gross Gambling Revenue. The relinquishment of LiveScore Bet’s licence has been communicated to the regulator, Kansspelautoriteit (the KSA).

Currently, the primary concern for LiveScore Bet is of the impact on its people and customers. A process is now underway to inform all LiveScore Bet customers, whilst account registration has been deactivated meaning that there will be no new players join the site. All impacted employees have been informed and are now subject to a confidential consultation process.

Sam Sadi, CEO of LiveScore Group, said: “On behalf of all LiveScore Malta directors, it is with regret that we have made the difficult decision to exit LiveScore Bet from the Netherlands. Unfortunately, the planned tax increase means that this market is no longer viable commercially.

“Since our launch in 2021 we have built a brilliant community of engaged customers, and we will greatly miss our relationship with them. We would like to thank our players, people and partners during our time in operation.”

LiveScore Bet Netherlands will be implementing the follow steps for active players to smooth the closure transition:

• Week commencing 25th of November, players will no longer be able to deposit funds.

• Player account balances will still be able to be used to wager until 29 November 2024.

• On 29 November 2024, LiveScore Bet will discontinue the ability for players to participate in games of chance and wager.

• On 29 November 2024, LiveScore Bet will also refund all player account balances to the linked contra accounts.

• LiveScore Bet will allow players to contact customer support post 29 November to ask questions about their account, and the disbursement of funds in the event of any withdrawals that could not be refunded on 29 November 2024.

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Volt Announces New Partnership with Kinguin

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Volt, the global real-time payments platform, has announced a new partnership with Kinguin, a leading global marketplace for video games. Utilising open banking technology, the partnership enables Kinguin’s 18 million users to securely and seamlessly purchase games and in-game goods using “Pay by Bank”.

Made available across France, the Netherlands, Germany and the UK, Volt’s “Pay by Bank” solution allows users to check out directly from their online banking environment, where their payment is pre-populated and ready to approve with a single tap. Unlike cards, “Pay by Bank” doesn’t involve any manual data entry – meaning an end to mistakenly typed card details, and any details being compromised.

The integration of Volt’s “Pay by Bank” solution further signals Kinguin’s commitment to providing innovative payment solutions in each of the countries it operates in, with open banking payments gaining particular traction in northern Europe. According to Juniper Research, open banking payments’ total transaction value will be $330bn in 2027 – a 479% increase from the $57bn recorded in 2023.

Further, the partnership is further evidence of the product-market fit between real-time open banking payments and online gaming, where fast, friction-free purchases are particularly valued – especially when they’re rooted in bank-grade security. For providers like Kinguin, integrating “Pay by Bank” also means faster settlements; because payments are routed account to account, on the SCT and SCT Inst rails in Europe and Faster Payments in the UK – they settle in real time.

Faheem Bakshi, Kinguin’s VP Payments, said: “Offering the latest in payments technology is vital to our commitment to delivering an optimised user experience in each of our live markets. With the rapid growth of open banking payments in Europe, it became imperative to find a provider that could offer customers across some of our key markets a harmonised Pay by Bank experience. Volt was best placed to deliver on this aim, and we’re already seeing it emerge as a preferred payment option.”

Thomas Pinter, Volt’s SVP Global Digital, said: “We’re delighted to support Kinguin’s mission to provide customers with the best possible payment experience. We pride ourselves on our optimised payment flow, bank connectivity and geographic coverage, so it’s fantastic to see this being recognised by merchants such as Kinguin. We look forward to seeing Pay by Bank drive conversion and speed up settlement times across the UK and northern Europe.”

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