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15 years’ service for ITL Customer Support Manager Mirko Zwing
Innovative Technology have announced that one of their long-standing technical support personnel is celebrating 15 years’ service with the company this month. Mirko Zwing is based in ITL’s German office in Pinneberg and has been given a series of promotions over the years.
Commenting on this long-standing achievement Mirko said, “I first joined ITL in 2006 as a Repairs Technician, just as the original NV10 was released. Soon after I started at ITL, the company began to release many new products and I was responsible for providing customer training for the BV range of validators. I gradually moved from my repairs role to being appointed the first, dedicated Customer Support Engineer in Germany in 2009. The German support team later merged with UK Support where I enjoyed being part of a bigger team and soon took the role of Lead Customer Support Engineer. Then in March 2020 I was delighted to be given the opportunity to take on more of a management role as Customer Support Manager, heading up the UK & Europe Technical Support teams for gaming customers plus responsible for support in Spain, South America, Asia & Oceania for both gaming and retail clients.”
Speaking about Mirko’s commitment to ITL, VP for Customer Support Andy Bassam said “Mirko is a valued member of the support team who has had a number of successful promotions at ITL over the years. His product knowledge, technical skills and management abilities are exceptional, and he is a vital member of my team. He has been crucial in providing technical support and training to customers for our new Spectral products, ensuring they have access to the support they need to make sure they get the best from these latest technologies in order to add value to their businesses.”
Commenting on Mirko’s achievement, Marcus Tiedt, Sales & Marketing Director for ITL, also based at ITL Germany said, “I am proud to say that I have worked with Mirko throughout his career with us and he is a key part of the ITL family here at the German office. I would like to take this opportunity to congratulate Mirko on his impressive time at ITL, his commitment to the company and the excellent job he is doing managing a large team of first-line technical support advisors and technical engineers to ensure first class customer support is given to each of our customers.”
Concluding Mirko commented, “One of the favourite parts of my role is being able to travel to provide direct technical support and undertake installations for our customers all over the world. I have missed not being able to do this during the COVID pandemic and so I can’t wait to restart my customer visits, and to coach ITL support advisors and engineers in person. I have been fully committed to ensuring our customers receive first-class technical support for the past 15 years and I look forward to continuing this for many years to come.”
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Catena Media Announces Board Changes
Catena Media’s board of directors announced the appointment of Stephen Taylor-Matthews as non-executive director and the departure of Øystein Engebretsen from the board of directors.
Based in London, Stephen Taylor-Matthews is a tech entrepreneur, executive advisor and investor with over two decades of experience in online gaming, sports betting and data analytics.
He is the founder of Polynate, an AI-first company delivering next-generation sports engagement solutions, and has worked at Underdog Fantasy, GoatGaming and Betgenius in previous roles.
Stephen Taylor-Matthews commented: “Catena Media is in a transformation phase and I’m excited to be joining the board at this juncture and to contributing my industry expertise and insight.”
The appointment coincides with the departure from the board of Øystein Engebretsen, who has served as non-executive director since September 2018.
Erik Flinck, Chairman of the Board of Directors, said: “Øystein has made a valuable and important contribution to Catena Media for more than six years. I warmly thank him for his efforts and wish him well in his current and future ventures. At the same time, I am delighted to welcome Stephen Taylor-Matthews to the board. His experience and expertise will be a valuable asset for Catena Media as we move forward.”
Stephen Taylor-Matthews’ appointment will become effective once all necessary filings are made with the Malta Business Registry, and his term will run up until the end of the next annual general meeting, in accordance with the Maltese Companies Act and Catena Media’s articles of association.
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Endorphina Partners with R. Franco Digital to Expand Reach
The leading online slot games provider, Endorphina, has announced a brand-new partnership with R. Franco Digital, a renowned manufacturer of AWP machines. This collaboration allows Endorphina to expand its reach in the Spanish and Latin American markets.
Endorphina is one of the top iGaming software providers for the B2B market, developing online slots that cater to a wide range of slot enthusiasts. Over the years, the provider has established itself as one of the most innovative slot suppliers in the industry, dedicated to expanding its products to players worldwide.
Zdenek Llosa, Senior Partnership Manager at Endorphina, said: “We are genuinely excited to join forces with R. Franco Digital, a trusted name with a rich legacy in the Spanish and Latin American gaming world. Partnering with a platform that shares our passion for quality and player satisfaction is truly inspiring. Together with the R. Franco team, we look forward to creating memorable, fun experiences that bring joy and excitement to our shared communities across Spain and LATAM. This collaboration feels like the beginning of something truly special.”
Franco Digital, a subsidiary of the Recreativos Franco Group, has been known for providing its customers with the best turnkey solutions for over 50 years. As a pioneering manufacturer of AWP machines, R. Franco Digital is founded on an innovative company culture that uses the best methodologies and technologies available, working with talented and disruptive people to deliver the best solutions.
“At R. Franco Digital, we are always striving to enhance our platform with innovative, top-quality content that resonates with our audiences, particularly in Spain and Latin America. Partnering with Endorphina allows us to bring a fresh, engaging catalog of games to our players, combining our platform’s power with Endorphina’s creativity and expertise. This collaboration underscores our commitment to delivering premium gaming experiences tailored for Spanish-speaking markets,” said Javier Sacristán, International Business Director of R. Franco Digital.
Balkans
CT Interactive to Showcase Innovative Gaming Solutions at BEGE 2024
CT Interactive is going to showcase its innovative gaming solutions at BEGE, which will take place on November 27-28, 2024, at the Inter Expo Center in Sofia, Bulgaria. The company will present at stand 3.15А its top-notch slot catalogue featuring cutting-edge mechanics and engaging gameplay designed to appeal to various players.
Silvia Hristova, CT Interactive’s CPSO, stated: “We are excited to participate in BEGE, a central event for the gaming industry in Europe. This year, CT Interactive is showcasing a selection of games tailored to meet the evolving needs of our partners and engage players with innovative and localised content. BEGE offers a unique opportunity to connect with industry leaders, strengthen our relationships, and explore new growth opportunities in this dynamic region.
“We look forward to sharing our latest advancements and demonstrating our commitment to creating high-quality gaming experiences.”
The CT Interactive team at the expo will include Lachezar Petrov (CEO), Monika Zlateva (CCO), Silvia Hristova (CPSO), Antonio Donov (HBD EMEA & Asia), Kiril Kirilov (AM).
BEGE brings together manufacturers, online operators, affiliates, payment service providers and media professionals. This year’s exhibition will feature numerous companies from the gaming industry, showcasing their latest products, services and groundbreaking solutions.
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