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Kindred’s revenue from harmful gambling decreased to 3.3 per cent in the first quarter of 2022

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Kindred's revenue from harmful gambling decreased to 3.3 per cent in the first quarter of 2022
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In the first quarter of 2022, Kindred’s share of revenue from harmful gambling decreased to 3.3 per cent. Increased focus on improving and optimising intervention measures has contributed to the decrease. Kindred also entered a collaboration with RecoverMe, an app supporting users regain control of their gambling habits.

In the first quarter of 2022, Kindred Group plc’s (Kindred) share of revenue from harmful gambling decreased to 3.3 (3.9) per cent. The positive trend has been impacted by seasonal changes, with the first quarter historically seeing lower shares of revenue from harmful gambling year on year, as well as an optimised process for manual interventions towards high-risk customers. This has resulted in fewer customers being re-detected following interventions, leading to a more sustainable gambling behaviour which is one of the ambitions outlined in the Group’s roadmap. Kindred also continues their more cautious approach to the younger demographic (age group 18 to 25), since this group is at higher risk to harmful gambling and more prone to addiction. The increased focus has resulted in a larger decrease in the percentage of harmful revenue from this demographic group.

Global statistics from Kindred Group

Q2 2021

Q3 2021

Q4 2021

Q1 2022*

Share of gross winnings revenue from high-risk players

4.3%

3.3%

4.0%

3.3%

Improvement effect after interventions

76.9%

64.9%

79.2%

83.1%

*90 day rolling period between 20 December and 19 March 2022

During the quarter, Kindred has updated the improvement effect metric after interventions. Instead of only focusing on financial indicators, the metric now includes behavioural indicators, which is more aligned with Kindred’s detection system, PS-EDS.

“We started 2022 with a focus on targeted deliveries. Our team has specifically focused on optimising our manual interventions further, resulting in a higher percentage of customers showing healthier gambling behaviour after they have been detected and contacted by our responsible gambling team,” says Henrik Tjärnström, CEO of Kindred Group.

Kindred has also entered a collaboration with the team behind the RecoverMe app, which uses research-proven techniques to help users regain control of their gambling habits. Thanks to the collaboration, Kindred can offer the app to its customers for free, initially in the UK and the US.

“Only eight per cent of individuals with problem gambling seek help due to the stigma associated with the addiction, inaccessibility and lack of awareness of treatment options. RecoverMe’s partnership with Kindred is a vital lifeline in helping us provide care to those that need it most. We believe passionately that collaboration with organisations like Kindred will help us reach those that need support and historically have been individuals who are difficult to reach and access therapy,” says Tejus Patel, Junior Doctor at King’s College Hospital NHS Foundation Trust and co-founder of RecoverMe.

“I am very proud that we have entered the collaboration with the team behind the RecoverMe app, ensuring we can offer this service for free to all our customers in the UK and the US. We are also sponsoring additional PhD programmes on addiction studies, enabling these students to study and work full-time in academia. Our focus right now is to continue to increase efficiency and speed in engaging with detected customers as early intervention is critical in preventing a harmful behaviour,” concludes Tjärnström.

About our journey towards zero

Kindred Group is committed to transform gambling by being a trusted source of entertainment that contributes positively to society. Therefore, Kindred has set an ambition to reach zero per cent revenue from harmful gambling by 2023 and to report this metric on a quarterly basis. This is done to increase transparency, to support a fact-based dialogue about harmful gambling, and to raise awareness of the Group’s sustainability work.

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Gaming Realms Appoints Lauren Bradley as Director of Account Management

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Gaming Realms Appoints Lauren Bradley as Director of Account Management
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Gaming Realms, a leading provider of mobile-focused gaming content, has appointed Lauren Bradley as its new Director of Account Management, strengthening its growing team.

Lauren brings over a decade of iGaming experience to Gaming Realms, having held key leadership roles within the industry. Previously serving as the Head of Commercial at both Blueprint Gaming and Realistic Games, she has a proven track record of driving commercial success and strategic growth.

Before these positions, Lauren played a pivotal role in business development at Bede Gaming and honed her sales expertise as a Sales Manager at iSoftBet. Drawing upon her deep understanding of commercial success, Lauren will be instrumental in driving Gaming Realms’ continued expansion.

Her strategic leadership will be key in sustaining the company’s recent impressive total revenue growth of 18%. Lauren’s appointment follows numerous other appointments as Gaming Realms expands its team to accommodate a surge in demand for its Slingo titles.

Gareth Scott, Chief Commercial Officer at Gaming Realms, said: “We’re delighted to welcome Lauren to the team. Her acumen and experience will prove valuable in ensuring we meet our commercial aspirations, maintaining our trajectory of growth in both existing and emerging regulated markets.”

Lauren Bradley, Director of Account Management at Gaming Realms, said: “Gaming Realms is a dynamic and rapidly growing brand. I’m incredibly excited about the opportunity to contribute to its success and aid in the ongoing expansion.

“Supported by a roadmap of fresh entertainment experiences for players to enjoy and numerous new market entries and developments on the horizon, it’s an exciting time to be joining the team.”

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Balkans

JCM Global to Showcase Leading Products at Balkan Entertainment & Gaming Expo 2024

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JCM Global, a world leader in innovative automated transaction solutions, has announced its participation in the Balkan Entertainment & Gaming Expo (BEGE), taking place this month in Sofia, Bulgaria on 27th and 28th November 2024.

Celebrating its 15th anniversary this year, BEGE is the region’s premier event for the gaming and entertainment industry, and JCM Global will be exhibiting a range of cutting-edge products designed to enhance security, efficiency, and the player experience on stand N-3.16.

Among the highlights of JCM Global’s booth will be the following key products:

UBA Pro: The latest evolution in JCM’s renowned UBA series, the UBA Pro delivers superior banknote validation with advanced sensor technology and enhanced counterfeit detection, offering unparalleled security and accuracy.

UBA Pro-RT & UBA Pro-RQ: These variants of the UBA Pro provide additional features like removable transport and removable cassette, respectively, improving maintenance efficiency and overall flexibility for operators.

UBA Ultra: Representing the pinnacle of bill validator technology, UBA Ultra sets a new standard for reliability, security and performance. The UBA Ultra Bill Acceptor, the flagship UBA solution, has been designed to elevate security, efficiency and reliability in automated transactions across the gaming, kiosk and retail industries.

Visitors will also find MRX BNF with Cash Box: A high-capacity banknote validator that securely processes and stores large volumes of cash, the MRX BNF with Cash Box is designed for the high-traffic demands of gaming venues.

Other leading products from JCM Global include the GEN5 printer offering powerful printing capabilities with faster speeds and more memory, ideal for producing high-quality TITO (Ticket-In, Ticket-Out) tickets, promotional coupons and more.

Also present will be Ticket2Go: JCM’s TITO solution designed for small to medium-sized venues, Ticket2Go offers easy integration and delivers a seamless ticketing experience to operators and players alike.

A newly designed TPV kiosk (Terminal Punto de Venta = Point of Sale) adds an extra layer of convenience with its capability for debit card payments for TITO tickets, streamlining the transaction process.

Finally, customers are urged to check out ICB 3.0: The Intelligent Cash Box (ICB) system automates the cash management process, reducing errors and saving time for operators by providing real-time monitoring and reporting.

A presentation of a versatile range of products to meet diverse customer needs. Customers have the flexibility to choose individual products, opt for a comprehensive suite or tailor a combination that best aligns with their business needs.

Payam Zadeh, General Manager of JCM Global EMEA, said: “We are thrilled to be exhibiting at BEGE 2024, especially as the show marks its 15th anniversary. BEGE is a fantastic platform to connect with our partners in the gaming industry across the Balkans and Eastern Europe.”

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Latest News

HIPTHER Academy Launches: Advancing Gaming & Tech with Premier Learning and Brand Values

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HIPTHER Academy Launches: Advancing Gaming & Tech with Premier Learning and Brand Values
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HIPTHER proudly announces the launch of our Academy and official introduction of our brand community and guiding principles.

Going beyond a simple brand, HIPTHER is a forward-thinking movement, a community dedicated to the responsible evolution of technology, compliance, and innovation. It embodies a mindset that bridges tradition and the future, uniting people who are passionate about technology’s potential and committed to ethical and sustainable growth – the HIPTHERs! Through the #hipthers network, HIPTHER fosters a global community of innovators, industry leaders, and change-makers who don’t just  look to the future – they’re shaping it.

Inspired by our guiding principles of fostering innovation, ethical growth, integrity, responsible ambition, diversity, respect and boldness, we are thrilled to introduce HIPTHER Academy, a structured learning platform embedded within our conferences, aimed at empowering professionals with in-demand skills and recognized certifications.

 

What is HIPTHER Academy?

HIPTHER Academy is a dynamic educational platform integrated into HIPTHER’s conferences, created to equip professionals with essential skills and valuable certifications in rapidly advancing fields. Through targeted, hands-on workshops led by industry experts, participants can deepen their expertise in key areas like iGaming, blockchain, AI, fintech, and cybersecurity. As an extension of HIPTHER’s commitment to growth and innovation, the Academy pushes the boundaries of professional development, offering attendees a deeper dive into the knowledge required to thrive in today’s evolving B2B landscape.

 

Key Features of HIPTHER Academy

  1. Expert-Led Workshops: Experienced professionals and thought leaders from various industries, ensure that participants get practical, up-to-date knowledge directly from those who shape the field.
  2. Certification Opportunities: Participants can earn certifications in different areas by completing designated workshops. These certifications are designed to be valuable credentials that demonstrate your expertise in key areas of B2B technology and beyond!
  3. Multi-Level Learning Paths & Advanced Certification: For those who want to go even deeper, some workshops will evolve into multi-level courses. After completing all three levels of a continued workshop series, participants receive advanced certification, indicating a thorough mastery of the subject.

Areas of study include:

  • iGaming
  • Blockchain
  • Search Engine Optimization (SEO)
  • Artificial Intelligence (AI)
  • Fintech, Cybersecurity
  • Other Emerging Technologies: from Augmented Reality (AR) to the Internet of Things (IoT) and beyond.

Get More Information & View Upcoming Workshops

 

Why Choose HIPTHER Academy?

Expert Instructors: Learn from industry leaders with years of experience.

Exclusive Insights: Access insider knowledge and cutting-edge industry trends.

Networking Opportunities: Connect with other professionals in the field.

Recognized Certifications: Earn certifications that are valued across the industry.

“HIPTHER Academy represents the next step in our mission to empower professionals with the skills and knowledge they need to thrive in a rapidly evolving world. By combining expert-led learning with our guiding principles of innovation, integrity, and responsible growth, we are creating a platform that not only builds expertise but also fosters a global community of ethical leaders shaping the future of gaming, tech, and beyond.”Zoltan Tundik, Co-Founder and Head of Business at HIPTHER

With HIPTHER Academy, we’re not just building careers – we’re building a future where innovation and responsibility go hand in hand, empowering professionals to lead the way in shaping a better tomorrow. See you at the upcoming Workshops!

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