Interviews
Tackling data sovereignty
![Tackling data sovereignty](https://europeangaming.eu/portal/wp-content/uploads/2024/03/Nick-McDonald-INT.jpg)
Nick McDonald, Global Account Director at Fujitsu, says that data sovereignty and tightening requirements can cause headaches for online gambling companies but by getting it right they can unlock plenty of opportunities
Data is often seen as the engine that powers this industry forward. But with data collection, storage and transfer being subject to increasingly stringent laws and requirements, it’s becoming increasingly difficult for organisations to unlock the full value it holds. Data sovereignty is something that all businesses need to consider, but especially those with an international footprint. To learn more, we sat down with Nick McDonald, Global Account Director at Fujitsu.
What are some of the biggest challenges that iGaming companies face when it comes to maintaining data sovereignty? Why do you think this is?
It’s probably best to start by defining what is actually meant by data sovereignty. In simple terms, it is the idea that data is subject to laws and regulations in the country where the data originates and/or is collected. The concept of data sovereignty is closely linked with security and cloud computing as well as network and technological sovereignty. The challenge for online gambling organisations, especially those that are multi-jurisdictional, is that they generate and collect vast volumes of data in multiple countries across the world, and this data is subject to specific laws in each of the countries where it is generated, collected and stored, as well as the laws at home, also known as data residency rules. Gambling companies collect and store different types of data, from debit card information to personal details and even identify documents, and each can have its own requirements when it comes to storage and security. They also need to ensure compliance when it comes to transferring data from one country to another. This makes for something of a minefield for companies to have to cross to ensure compliance while being able to extract the full value of the data they hold.
In your view, what role can data sovereignty play in enabling businesses to gain a competitive edge?
This is an industry powered by data, with online gambling companies using it to make smart business decisions often in real-time. By having a deep understanding of data sovereignty, organisations can ensure they meet and are fully compliant with data transfer and localisation requirements in all of the markets they are active, and then use this for data-driven decision-making. This in itself offers a significant competitive advantage. But that’s not all – with the right data infrastructure and approach to data sovereignty, online gambling businesses can essentially have a blueprint for entering new markets and being compliant with the data laws in place. Rules differ from market to market so localisation is required, but essentially the core infrastructure can be quickly and easily deployed. In an industry where the first mover advantage can be strong, this is an important edge to have over your rivals.
How is Fujitsu’s solutions empowering iGaming companies to optimise their data management practices?
Most businesses are data rich yes insight poor. Our customers face several challenges regarding their data and its protection, including sovereignty. The right data strategy is crucial to extract the maximum business value from it, while also ensuring compliance with rules and requirements in multiple jurisdictions. This is why we work with our partners to find solutions across a range of areas from data growth to security, privacy and compliance, integration and consolidation, quality and cleansing and access and analysis. Regarding sovereignty, privacy and compliance are of great importance but so too is security with organisations often required to protect sensitive information from unauthorised access, data loss or damage and that is it protected from cyber attacks, hacks and internal threats. Again, this is an area in which we provide expertise, support and solutions to our partners.
Looking ahead, how might changes in regulations regarding data collection and analysis, as well as the emergence of new technologies, impact the strategies and operations of iGaming companies?
As with most rules and requirements, they are only ever going to become tighter, and I would expect the same for data. Consumers are concerned about their data – what information is gathered by companies, where that information is stored and the security put in place around it, as well as how it is used by the company. Lawmakers are aware of these concerns and regularly review their requirements to ensure they are fit for purpose. For online gambling companies, this means staying on top of any changes to requirements and ensuring their infrastructure and approach to data sovereignty are flexible enough to adapt to any changes that come into force.
And how is Fujitsu prepared to adapt to these changes?
By staying on top of changes to requirements and embracing the latest technologies and solutions. Data sovereignty doesn’t mean organisations must take on additional costs and complexities that ultimately hamper growth. With the right approach and infrastructure, businesses can securely store and process data in all of the jurisdictions they target and still be able to access that data centrally so that it can be used for analysis and decision-making. Fujitsu is here to provide the expertise and support businesses need to get ahead when it comes to data sovereignty as well as the infrastructure and solutions required to collect, store and transfer data securely.
Interviews
Exclusive Q&A w/ Bobby Voicu, CEO and Founder, MixRift
![Exclusive Q&A w/ Bobby Voicu, CEO and Founder, MixRift](https://europeangaming.eu/portal/wp-content/uploads/2024/09/Bobby_Voicu_MixRift_CEO_Founder_reduced.jpg)
Let’s start with a quick introduction of yourself and the company – what is your background and what is the story behind MixRift?
Bobby Voicu: As the CEO and Founder of MixRift, a pioneering mixed-reality gaming studio, I bring a wealth of experience as a serial entrepreneur and industry visionary in the XR space. My journey in the gaming industry began with the successful launch of Mavenhut, a mobile games studio. MixRift was born from a collaboration with my co-founders: David Pripas, an official Meta AR Partner who serves as our CPO, and Andrei Vaduva, our CTO.
The genesis of MixRift stems from our collective expertise in the gaming industry and our keen foresight into the burgeoning potential of mixed-reality gaming.
The market projections underscore our vision: the global MR market is forecast to reach $58.3 billion by 2030, with an impressive CAGR of 71.3%. This growth is largely driven by tech giants like Meta and Apple. A recent study revealed that 52% of consumers express increased interest in AR and mixed reality when associated with Apple, with 38% indicating a likelihood to purchase an Apple offering. Meanwhile, Meta has reportedly sold over 20 million Quest headsets, demonstrating that consumers are eager to embrace this technology when priced appropriately. We expect another huge spike in the conversation when the company launches the Meta Quest 3S, which is rumoured to be cheaper than the original Quest 3.
But we’ve recognised a significant gap in the market: while user demand for mixed reality experiences is surging, there’s a notable scarcity of high-quality MR games. This disparity presented an unmissable opportunity that we’re poised to address.
Our aim isn’t just to ride this wave of innovation but to shape it. Our ambition is to fill the void in the mixed-reality gaming landscape with captivating, immersive experiences that push the boundaries of what’s possible in this exciting new medium.
What inspired you to go into mixed reality gaming and how has it changed the gaming industry?
Bobby Voicu: Our venture into mixed reality gaming is the natural evolution of our passion for and expertise in the gaming industry. David and I have spent years immersed in gaming, and we recognised the transformative potential of mixed reality before it became a buzzword.
Unlike virtual reality, which creates fully immersive environments, or augmented reality, which overlays additional information onto the real world, mixed reality offers a unique hybrid experience. It blends virtual elements with the user’s physical surroundings, creating an interactive environment that feels both familiar and fantastical.
This technology addresses some of the challenges associated with VR and AR, such as motion sickness, by maintaining a connection to the user’s real-world environment. As a result, mixed reality gaming has the potential to appeal to a broader audience, including casual users who might be intimidated by fully immersive VR experiences.
Our approach at MixRift is centred on rapid prototyping and iterative development. Rather than investing years in a single title, we focus on developing and releasing games quickly, gathering user feedback, and refining our most successful concepts. This allows us to explore diverse game mechanics native to mixed reality, truly harnessing the unique capabilities of this technology.
By doing so, we’re not just creating games but pioneering new forms of interactive entertainment that bridge the gap between the digital and physical worlds. This approach could redefine not just gaming but how we interact with technology in our daily lives.
In what regions or markets does MixRift primarily operate and are there any plans for expansion into new territories?
Bobby Voicu: MixRift’s operations are currently centered in Dublin and Bucharest, drawing on their diverse talent pools and ecosystems. However, we have ambitious expansion plans, with our sights set firmly on the UK and US markets.
These territories represent not just larger consumer bases but also hotbeds of technological innovation and early adoption. By establishing a presence in these markets, we aim to tap into cutting-edge developments in mixed reality technology, collaborate with leading institutions and tech companies, and gain invaluable insights from some of the world’s most sophisticated gaming communities.
Concurrently, we’re committed to fortifying our European base. The diverse cultural landscape of Europe offers a unique testing ground for our games, allowing us to refine our offerings to appeal to a global audience. This multi-pronged expansion strategy positions MixRift at the forefront of mixed-reality gaming on an international scale.
You recently announced your pre-seed funding – what will the funding be used for?
Bobby Voicu: Primarily, the funding will be channelled into accelerating our game development pipeline. We have an ambitious roadmap for 2024 and 2025, with plans to release multiple titles that showcase the full potential of mixed-reality gaming.
This investment will allow us to expand our team of talented developers, designers, and creative minds who are passionate about pushing the boundaries of MR technology. We’ll also allocate resources to enhance our proprietary development tools and platforms, enabling us to create more sophisticated and immersive gaming experiences.
Additionally, some funding will be directed towards market research and user testing. Understanding our audience and their interactions with our games is crucial for refining our offerings and staying ahead of industry trends.
Lastly, we’ll invest in marketing and community-building efforts to ensure our games reach and resonate with our target audience. By the end of 2025, we aim to have established MixRift as a household name in mixed-reality gaming, with a portfolio of successful titles demonstrating the technology’s value.
What technologies does MixRift employ to deliver its mixed reality gaming solutions and can you highlight any proprietary technologies or platforms that differentiate your offering?
Bobby Voicu: At MixRift, we’ve adopted a revolutionary approach to game development that sets us apart in the mixed reality space. While many studios invest years in developing a single standout title, we’ve embraced a philosophy of rapid prototyping and iterative development. This agile methodology allows us to swiftly create and release games, gauging player response and market resonance in real time.
Our proprietary development pipeline is built on cutting-edge technologies that blend the virtual and physical worlds. We use advanced spatial mapping, gesture recognition, and environmental understanding algorithms to create immersive experiences. For instance, our game “Hell Horde” uses AR tracking to bring menacing monsters into players’ living rooms. Another title, “Fractured”, employs complex 3D rendering techniques to create floating puzzle elements that interact naturally with the user’s environment.
We’ve also developed an analytics platform that will allow us to gather and interpret user data rapidly, informing our iterative development process. This platform, combined with our agile methodology, enables us to identify successful game mechanics quickly and double down on what resonates with our audience.
Why is mixed reality going to be the future of gaming?
Bobby Voicu: Mixed reality represents a paradigm shift in gaming, offering a unique blend of immersion and real-world interaction that neither traditional gaming nor pure virtual reality can match. It’s not just an evolution of existing technologies; it’s a revolutionary new medium that has the potential to redefine how we interact with digital content.
The market projections speak volumes about the potential of mixed reality. With the global MR market expected to reach $58.3 billion by 2030, growing at an impressive CAGR of 71.3%, we’re witnessing the dawn of a new era in interactive entertainment. This growth is being catalysed by tech giants like Meta and Apple, whose market presence drives both innovation and consumer interest.
What makes mixed reality particularly compelling is its accessibility. By blending virtual elements with the user’s real environment, MR creates immersive yet grounded experiences, reducing the barriers to entry that some users might feel with fully virtual experiences. This balance makes MR appealing to a broader audience, from hardcore gamers to casual users looking for novel entertainment experiences.
However, despite the growing interest and technological advancements, what’s missing is high-quality games native to mixed reality. This is where MixRift comes in.
What are the current trends and challenges and do you see mixed reality expanding into other areas?
Bobby Voicu: The mixed reality landscape is evolving rapidly, with several key trends shaping its trajectory. We’re seeing a push towards more sophisticated hardware, with improvements in display technology, field of view, and processing power, making experiences increasingly seamless and immersive. There’s also a growing emphasis on social experiences, allowing users to interact with each other in shared virtual spaces overlaid on the real world.
However, with these advancements come challenges. One of the primary hurdles is creating intuitive user interfaces that feel natural and accessible to a broad audience. There’s also the ongoing challenge of balancing graphical fidelity with performance, especially on mobile MR devices.
As for expansion into other areas, we’re already seeing mixed reality make inroads beyond gaming. In the workplace, the technology is being used for remote collaboration, allowing colleagues to interact as if they’re in the same room. In education, mixed reality is creating immersive learning experiences that bring abstract concepts to life. We’re also seeing applications in healthcare for surgical planning and training and in retail for virtual try-on experiences.
Looking ahead, we anticipate mixed reality will significantly shape our world creating bridges between our physical and digital lives. However, as with any transformative technology, we must remain vigilant about potential security and privacy concerns, ensuring that as mixed reality becomes more integrated into our daily lives, user data and personal spaces remain protected.
How does MixRift incorporate feedback from users into product development and improvements?
Bobby Voicu: At MixRift, we’ve cultivated a unique approach to game development that places user feedback at the core of our innovation process. Rather than investing extensive resources into a single, potentially disconnected title, we’ve embraced a philosophy of rapid prototyping and iterative improvement.
Our methodology is rooted in agile development practices, allowing us to swiftly create and release game prototypes. We then leverage sophisticated analytics and direct user feedback to identify which concepts resonate most strongly with our audience. This approach enables us to make data-driven decisions about where to focus our development efforts.
By maintaining this nimble, user-centric approach, we can rapidly iterate on successful concepts while quickly pivoting away from ideas that fail to gain traction. This strategy optimises our resource allocation and ensures that we’re consistently delivering experiences that our users genuinely desire.
Moreover, this methodology allows us to stay at the forefront of mixed-reality gaming trends. As user preferences and technologies evolve, we’re well-positioned to adapt quickly, ensuring MixRift remains a pioneer in mixed-reality gaming.
Are there any upcoming innovations or developments you can share?
Bobby Voicu: We’re thrilled to announce that we’ve recently expanded our portfolio with two exciting titles for the Meta Quest platform. “Fractured,” a mixed reality 3D puzzle game, is now available for both Quest 2 and Quest 3, offering an immersive, brain-teasing experience that seamlessly blends with the user’s environment. Additionally, we’ve launched “Hell Horde,” an adrenaline-pumping arcade shooter, which pushes the boundaries of what’s possible in mixed-reality combat games.
To broaden our market reach, we recently released “Fractured” for Apple Vision Pro, marking our entry into Apple’s ecosystem and showcasing our commitment to cross-platform development.
Looking ahead, our recent funding will accelerate our growth trajectory. We have an ambitious roadmap for 2024 and 2025, with several innovative titles in various stages of development. While I can’t divulge specifics now, our ambition with these titles is to push the envelope of mixed reality experiences, introducing novel mechanics and narratives that we believe will captivate our growing user base.
What’s next for MixRift? How do you see the company growing over the next five years?
Bobby Voicu: The next five years represent an exciting period of expansion and innovation for MixRift.
We envision MixRift evolving from a game studio into a leading mixed-reality entertainment company. We aim to diversify our portfolio beyond gaming, exploring applications of our technology in education, professional training, and interactive media experiences.
We’re also investing heavily in R&D to stay at the forefront of mixed reality technology. This includes developing proprietary tools and engines that will enable us to create increasingly sophisticated and immersive experiences.
Partnerships will play a crucial role in our growth strategy. We’re actively seeking collaborations with hardware manufacturers, content creators, and IP holders to expand the scope and reach of our offerings.
Ultimately, our goal is to be recognised as the premier mixed reality content creator globally, driving innovation in how people interact with digital content and shaping the future of entertainment in the age of spatial computing.
Interviews
The advantages of Vantage –Marta Zogala reveals details of Relax Gaming’s brand-new aggregation ecosystem
![The advantages of Vantage –Marta Zogala reveals details of Relax Gaming’s brand-new aggregation ecosystem](https://europeangaming.eu/portal/wp-content/uploads/2024/09/Marta-Zogala-INT.jpg)
What is Relax Vantage®, and why should operators and suppliers be excited about this new platform?
Relax Vantage® is a brand-new portal for all Relax Gaming’s customers, it comes after we took a deep dive into user requirements and found that we were in a position to offer smoother, non-stop access to our aggregation ecosystem. This game changing portal will cover all aspects of our business partnerships from integration support, analytics to performance reports.
For operators it will also offer a new way to access and discover our personalised library of aggregated content, tailored to each individual market. For suppliers it will offer them a new way of putting their content in front of Relax Gaming’s ever-growing network of operators around the world.
How does Relax Vantage® differ from what the studio offered operators and suppliers prior to its release?
We’ve automated the vast majority of the BAU processes which has in turn enabled the platform to be much faster and more efficient in terms of scalability. The goal of Relax Vantage® is to act as an all-in-one portal to support the business needs of every supplier and operator partner.
Our long-term aim is to also bring a level of transparency, automation and self-service on a level we’ve never been able to offer before, which we know will be a hugely attractive proposition to both current and future customers.
How has content aggregation changed over the last few years and what has does Relax Vantage® done to address those changes?
There has been an explosion of new content providers in recent years. Through Relax Gaming’s multiple integration models, Silver Bullet, Powered by Game Server and Powered by Plat-2-Plat, we are able to cater to the individual needs of many suppliers.
On one end we have our distribution Plat-2-Plat program that allows suppliers to leverage our aggregation platform to reach operators, and on the other we have our comprehensive support package, Sliver Bullet. The Silver Bullet program offers support for everything, including game concept consulting, development, certification and commercial representation.
The explosion in content makes it incredibly difficult for operators to keep track of the latest games, but we believe in choice! Our advanced filtering tools allow users to select titles based on markets, features and so much more, making the experience straight-forward and most importantly enjoyable.
Is ensuring content aggregation is functional and easy to manage key to acquiring and retaining customers?
Being agile and able to move quickly as the industry throws up new challenges is vital. In this day and age, the industry is subject to a lot of challenges, new regulations and jurisdictional requirements. We suffer information overload and constant context switching.
We aim to give our customers all the transparency and tools they need to fully manage their content. I’m confident that the level of service we provide and the level of flexibility our platform offers makes Relax Gaming a very attractive proposition for any supplier or operator out there.
What are your long-term hopes and ambitions for Relax Vantage®?
We have an exciting roadmap that we believe will further enhance operator and supplier experiences. The industry we are working in is constantly evolving, we see Relax Vantage® as a product that will need to constantly innovate to meet the demands of the industry.
This is an exciting challenge for us at Relax. We listen closely to the customer’s feedback and plan to be able to easily react to the needs in terms how to work with an aggregator. Ultimately, we want Relax Vantage® to become an all-in-one solution to serve all the business and operational needs of our supplier and operator partners from any location and provide 24/7 support.
Interviews
Roundtable: what technology will be the next gamechanger for iGaming?
![Roundtable: what technology will be the next gamechanger for iGaming?](https://europeangaming.eu/portal/wp-content/uploads/2024/09/Interview-3.jpg)
Participants:
Tereza Melicharkova, Head of Marketing at Swintt
Araminta Hannah, Director at Comparasino
Allan Stone, Chief Executive Officer at Intelitics
In your opinion, what technology has had the greatest impact on iGaming in 2024?
Tereza Melicharkova: I think from a game design perspective the increased focus on mobile technology has definitely had the biggest impact. We know these days a huge proportion of play comes from mobile devices, so we’re seeing more games being developed with this in mind. In practical terms, this means creating titles that are optimised for use on a vertical display and include more features that incorporate touch-screen functionality or otherwise enhance the mobile experience. From a marketing perspective, the biggest change has been an increased collaboration with streamers as this provides a more direct route for studios like Swintt to get closer to the players themselves.
Araminta Hannah: Anything that allows for deeper personalisation. It’s great to see some online casino brands now rolling the sort of personalisation that players have enjoyed at other entertainment options for quite some time. I’m talking about things like personalised bonus offers and game recommendations based on the player’s previous behaviour. It’s something that Comparasino has looked to leverage too by developing a proprietary recommendation engine for players, which matches players with brands that – based on their preferences – we believe they will enjoy.
Allan Stone: There is a growing opportunity for operators to create a core betting experience around micro betting, player props and same game parlays. Historically, most operators use those products as something of an ‘add on’ to drive engagement and acquisition. But by embracing these products, you can cater much more to the newer generation of bettor who prefers quicker content and technology-led experiences. It’s not like these technologies didn’t exist, but I do think that this has been a big thing for operators in 2024.
As mobile gaming continues to grow, what innovations are necessary to enhance mobile user experiences and ensure seamless integration across multiple devices?
Tereza Melicharkova: The main challenge to keep in mind is that there are a huge number of mobile devices on the market and that makes it very difficult for studios to deliver games that are compatible with the various screen resolutions. With this in mind, you need to have technology that can scale easily and automatically to reduce your workload and developers also need to picture how end users will ultimately experience their product. This latter point is something we’re very aware of through our acquisition of Elysium Studios – and you can see the end results in games like Law of Gilgamesh, which incorporate swipe functionality to provide a more engaging mobile experience.
Araminta Hannah: Mobile is all about streamlining the UX. Mobile players expect ease and speed, so it’s vital for operators, suppliers and even affiliates to remove friction and deliver a seamless experience. We always think of innovation as being game-changing and revolutionary, but it can be something as simple as deploying open banking to facilitate instant mobile deposits and withdrawals, or in our case, notifying players when a new online casino launches rather than then having to spend time scrolling through Google search results.
Allan Stone: Brands need to understand that they need to be building a product that’s cross-platform. We’ve always viewed gambling as being a core desktop product, and then introduced tablet or mobile at a later point. But if you can understand how to build products in a cross-platform way from the get-go, then you will enhance that mobile experience. Personalisation is also key. There is no such thing as a ‘too rich’ user experience that is available on mobile – operators need to stop taking a cookie cutter approach and, instead, tailor experiences to individual players.
How can the iGaming industry stay ahead of regulatory changes and ensure compliance while still fostering innovation and growth?
Tereza Melicharkova: The #1 thing is ensuring that there’s an open dialogue between regulators, game developers and operators. Although there are more and more regulated markets opening up each year, at the moment they don’t really communicate together, and I personally think it would be a big help if there was one platform where updates could be shared to help compliance teams stay ahead of the game. We’re not quite there as an industry yet but having something like a global compliance conference would also be a great idea as it would provide that forum for discussion while also ensuring that people don’t have to travel as much to learn the ins and outs of individual markets.
Araminta Hannah: By understanding the rules in place and then pushing boundaries within them. Innovation shouldn’t be curtailed by regulation. Instead, operators, suppliers and affiliates should see it as the foundation from which they can develop new experiences, enhance existing customer journeys and continue to execute whatever it is they do to the highest standard. Innovation can just be about finding a new way of doing something better than it has been done before and, in my experience, regulation very rarely prohibits this.
Allan Stone: Many brands use responsible gambling and compliance as a crutch to justify not innovating. But the more intelligent operators can be in terms of where they place their ads, the less they will be viewed as being problem gambling adjacent. From a compliance perspective, the measures in place are designed to protect the player. Instead of viewing those requirements as an annoyance, the operators who embraced them have used it to their advantage and created ‘pattern interrupts’ which helps foster a more positive user sentiment, which means less regulatory oversight.
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