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Casino Guru Complaint Resolution Center celebrates 5 years of success and milestones
- First Resolved Complaint: August 2019, setting the foundation for future success.
- Published Complaints: Surpassing 42,000 complaints, with an average of 23 per day over the past five years. Remarkably, in the last two years, the average has doubled, and for the past 14 months, the number of published complaints has consistently exceeded 1,000 per month.
- Resolved Complaints: Over 12,000 complaints were successfully resolved, ensuring fair treatment for players and helping maintain accountability within the gambling industry.
- Monetary Impact: More than $33 million USD returned to players, averaging $18,072 USD daily.
- Team Growth: Starting with just two team members, the Center now boasts a dedicated team of 21 professionals, including 15 Resolvers and 6 First Response agents, ensuring swift and effective handling of complaints.
- Largest Resolved Complaint: A record-breaking resolution of $1.99 million USD, handled by Resolver Branislav B. in 2023, was achieved after two months of dedicated effort.
- Most Active Player: A player from Italy holds the record for the most submitted complaints, with an impressive 67 complaints.
Balkans
WorldMatch Announces Partnership with Slotino
WorldMatch has announced a new partnership with Slotino, one of the fastest-growing online gaming platforms. This strategic collaboration aims to bring WorldMatch’s top-tier gaming solutions to an even wider audience, enhancing the player experience on Slotino’s dynamic platform with a range of high-quality, engaging titles.
With over two decades of expertise in the online gaming industry, WorldMatch is renowned for its unique approach to game development, blending advanced graphics, immersive gameplay and sophisticated mathematical models. This partnership will allow Slotino’s players to access WorldMatch’s portfolio of cutting-edge casino games, including popular slot titles and fresh new releases that offer captivating themes and rewarding experiences.
“We are thrilled to partner with Slotino, a platform that shares our commitment to delivering outstanding gaming experiences. This collaboration will enable us to reach a broader audience in Bulgaria and introduce our world-class games to new players. Slotino’s innovative approach to the market aligns perfectly with our vision of combining creativity, technology, and player satisfaction,” said Xhuljana Demerxhiu, Head of Sales at WorldMatch.
Through this partnership, Slotino will now feature some of WorldMatch’s most successful games, known for their smooth performance, high-definition graphics and engaging features. Players can expect a seamless integration of these titles, enhancing their overall gaming experience on Slotino.
“We are very excited to partner with WorldMatch in our first year of operation. As a company striving to bring a new feel on the Bulgarian market and centered around user experience and the ultimate journey for players, we have found our match. We are convinced that the portfolio of games offered by WorldMatch will bring a whole new dimension of excitement and winning for our players,” Vasil Stumbov, Director at Slotino, said.
This collaboration marks an important milestone for WorldMatch as it continues to expand its presence in the international online gaming market. By partnering with Slotino, WorldMatch reinforces its position as a key player in the industry, delivering innovative gaming solutions to a growing global audience.
Latest News
Scientific Games Continues Primary Scratch Card Partnership with La Franҫaise des Jeux
Scientific Games won a new, three-year contract extension from La Franҫaise des Jeux, a leading betting and gaming player worldwide. FDJ made its selection based on a competitive invitation to tender. The contract award extends a highly successful relationship that began in 1989. Most recently, FDJ and Scientific Games collaborated to develop and market the unique iDecide product, connecting the retail and digital lottery experience to increase player engagement.
Patrick Buffard, Chief French Lottery and Retail Sportsbetting Business Unit Officer, said: “We are delighted to renew our long-standing partnership spanning four decades. Our scratch game products represent the largest segment in the FDJ portfolio, with more than 27 million players. Operating in a sustainable and responsible manner is a purpose that guides everything we do, and we are confident that Scientific Games will continue to help us achieve our goals and stay true to the historic values of FDJ.”
Scientific Games was selected by FDJ based on the company’s commitment to protecting the environment, alignment with FDJ’s goals to reduce the lottery industry’s carbon footprint with ecologically friendly products and production methods, and global leadership in delivering sustainable growth for lotteries in a responsible manner.
Kevin Anderson, VP, Global Strategic Accounts EMEA for Scientific Games, said: “Scientific Games is honored to continue our partnership with FDJ and reaffirm our commitment to deliver high quality, environmentally friendly products in a proven, efficient manner to lottery operations in Europe.”
One of the first companies to be certified by the World Lottery Association as a Responsible Gaming Supplier, Scientific Games continues to research and advocate for the healthy enjoyment of lottery games through the company’s award-winning Healthy Play toolkit.
Latest News
IGT Subsidiary Signs Three-year Contract with La Française des Jeux
International Game Technology PLC announced that its subsidiary, IGT Global Solutions Corporation, has signed a three-year contract with La Française des Jeux (FDJ), the operator of the French National Lottery, to deliver innovative instant ticket games. The contract was awarded following a competitive procurement process, and reflects a longstanding partnership between IGT and FDJ, built on mutual trust and a shared commitment to global sustainability.
An important element in IGT securing the FDJ contract was IGT’s dedication to responsible business practices across its global operations which are in alignment with FDJ’s business goals and sustainability priorities. These practices include sourcing paper from FSC-certified suppliers, using non-toxic inks and coatings and implementing processes designed to reduce emissions, ensuring environmentally conscious production without compromising innovation or quality of the tickets.
“In renewing our instant ticket contract for the coming three years, we were extremely interested in securing a partner who understands our business ambitions and shares our commitment to social and environmental responsibility,” said Patrick Buffard, Chief French Lottery and Retail Sports Betting Business Unit Officer.
“IGT has established a strong understanding of FDJ’s goals, and a keen awareness of its growth opportunities and sustainability commitments throughout our decades-long partnership. IGT’s new three-year instant ticket printing contract with FDJ enables us to continue our collaboration, by leveraging our state-of-the-art printing facility and diverse game portfolio to meet FDJ’s needs. We are committed to extending FDJ’s business success with our compelling instant ticket games and strong focus on Sustainable Play,” said Jay Gendron, IGT Chief Operating Officer, Global Lottery.
Under the terms of the agreement, FDJ will have access to IGT’s full suite of engaging instant ticket games, including its revolutionary Infinity Instants games, IGT’s digital instant ticket printing platform that provides unprecedented flexibility in the design, production and marketing of instant games. IGT and FDJ will continue providing innovative player experiences, supported by responsible and sustainable business practices.
In addition to supplying instant tickets, IGT has served as the primary lottery central system supplier to FDJ since 2000 and provides FDJ with its central system hardware, instant ticket vending machines and ongoing technology support and maintenance.
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